No coupons with Catalina deals?

[BeatrixK]

Hi! This week I tried to do two of the Catalina deals at my Giant Eagle, the fruit snacks one and the school supplies one. Neither Cat printed even thought there was tape in the machine. The customer service desk woman said that this is because I used coupons on the items, that my total for the fruit snacks was less than ten dollars. I know that this has never happened to me with a Cat deal before. Has this happened to anyone else?

[SweetLittleChicky]

On Monday I did the cat deals and used coupons and had no problems getting the cats. Today I did the exact same deals with the exact same coupons and nothing printed. I am not sure why but CS said they had not been printing for anyone today and he was giving them all cash back. I wonder if it's a system thing.

Anyone do them and get cats today??

But to answer your question.. I have never had that be a problem.

[sandmike123]

Originally Posted by SweetLittleChicky On Monday I did the cat deals and used coupons and had no problems getting the cats. Today I did the exact same deals with the exact same coupons and nothing printed. I am not sure why but CS said they had not been printing for anyone today and he was giving them all cash back. I wonder if it's a system thing. Anyone do them and get cats today?? But to answer your question.. I have never had that be a problem.

I did not get cats at the register but when I went to CS they printed from that register.

[SweetLittleChicky]

Originally Posted by sandmike123 I did not get cats at the register but when I went to CS they printed from that register.

How is that possible?? I mean literally... How do they do that??? I have never heard that before.

[BeatrixK]

For me, she tried to print the cat at the CS register by scanning a box of fruit roll ups 5 times and then "suspending the order," but it didn't work.

[sandmike123]

Originally Posted by SweetLittleChicky How is that possible?? I mean literally... How do they do that??? I have never heard that before.

I am not sure if it was just a broken cat printer at the register I was at or what... When I went to CS she rang up my order again and cashed it out for the cats to print, then she refunded it so her drawer wouldn't be short...

[daniellematis]

Lots of things can happen the printer could have had a bad connection-that would be my first guess. If the whole store wasn't printing that has something to do with the ad activation (ie someone screwed up and turned it off too soon.)
For confirmation at 9pm I was buying 6 popcorn 1 brownie and using 3 popcorn coupons and 1 cat. I was getting 3 cats every time.

[willow78]

Well - yesterday, I bought 20 Juicy Juices and 2 Hot Pockets, expecting 6 cats. Only 1 printed. CS calculated that I should get 5 (using sale price, not the regular price), so they gave me a GC for $8.00. The other cat deal I did worked great, though - buying 4 Yoplait Kids and 2 Macaroni Grills (I think that's what they're called) yielded 2 cats.
I'm not going to complain, though - I had a LOT of coupons, and the cashier took her time to make sure that she didn't miss scanning any. Plus, I found some $0.50/1 Life Water coupons, while I was shopping.

[neekyme]

You can call 1-888-8COUPONS too if you ever have a problem with the cats printing out. I've never had to call, but I think they need your receipt info.

[lillukesmom]

Yesterday I did a bunch of Juicy juice deals, cat only printed one time out of 4. This was at the same register using the same flavors.

I was told later that no cats were printing from any registers at McIntyre GE. So they just kept giving me cash back.