Report Problems with the Board Here

[hcwhcw]

Isn't there a subforum or thread for technical problems with the HCW website and/or coupon database? I can't find it. Can a mod link me up and also merge this post into the appropriate thread?

I'm having two problems here with how the HCW pages are loading.

Problem #1: There is huge blank space on the pages between Featured Sponsors and the top of the threads, requiring a lot of scroll down to get to the thread. This is happening for me on every page, and I don't know if the problem is with my computer or the HCW web site. Please let me know.

Problem #1: When I tried to use the Coupon Database 9/1/09 around 4:05 and 4:10pm, I got a pop-up message saying something about the Coupon Database having a JSON error. After I clicked either OK or close on that message, the page finished loading, but did not load properly and was very messed up. Again, don't know if it's my computer or the HCW web site. Please let me know.

Thanks.

Edited to add, I just noticed that the horizontal banner ad is not sitting properly in the Featured Sponsors frame, but is jutting way out to the right. Again, this is happening for me on every page, don't know if it's my computer or the HCW web site. PLMK.

[hcwhcw]

Thank you, YouPdWhat, for putting in my post in the right thread.

The Coupon Database Error only happened those two times I stated, and doesn't seem to be a problem now (knock on wood!).

But the "huge blank space that requires major scroll down to get to the thread" problem is still happening sporadically. AND it sounds very similar to Siageah's "huge gap above threads" problem. I forgot to add this is occuring in IE 6.

Is anybody else having this same issue? And can forum mods and/or tech administrator shed some light on whether this is probably a problem on my end or HCW's end? If this issue is not due to something that's off with HCW's website, but something that's off with my computer, I'd like to know asap so I can try to fix whatever I need to fix on my computer. Thanks.

[queenofthehivemomof5]

well we don't have a tech administrator... it's just Julie and I and we have to defer to someone we hire to do side tech work since Mark, Julie's husband is in Iraq...and he used to handle all the tech junk.

Database errors...we don't know what causes the Json error message. But it usually goes away...so if you get it, the only thing we can suggest is to try it again later. We are quite up front that we are not the most tech savvy gals on the planet and frankly the dude we hired to work on the database the last go-around left us HIGH and DRY with no support. We are in the process again...of hiring a new coder.

The space on the side. It is a known issue and again something that we are working on. We are working with somone right now that will be bringing HCW a new facelift and better navigation and just a smoother running site and this issue will be fixed then. In the meantime we don't really know why this is happening, or how to fix it. You just have to scroll...

Sorry that this makes us look really unprofessional and it is fustrating to us just as much as you guys. But please remember that we are couponers and moms and this whole website/tech stuff thing is something we are constantly learning how to do.

[amys]

I am having difficulty with the ads that are in the bar above the forum lists - Occasionally, one of the ads is HUGE - and blank.

[rrpate]

i get the blank spaces and have toscroll down every now and then too...but my main problem lately... never had this problem before this last couple of weeks... the data base in my haves adding and deleting or just changing quantities... this is taking forever ... it's so slow... and when hitting the delete it seems its not deleting.. people are asking for trades that i don't have the items for and i know i deleted them... i am serious i am waiting minutes .... for it to be ready for me to scroll down.. after a delete or change qty. and for first use.. kwim? am i making sense? love what you all do here... really!!! thanks..

[crazybmb]

GM!

For the last week I have not been able to get into my HL or WL to update them. Can someone give me a little guidence???

[ASweetHeart]

Originally Posted by crazybmb GM! For the last week I have not been able to get into my HL or WL to update them. Can someone give me a little guidence???

once a post gets to be 1 year old, it is no longer editable.

Unfortunetly, your going to have to start up new lists. Then if you could just flag the old ones to be deleted, that would be great.

[rrpate]

you just mean the posts in the trading forum don't you? we arent going to have to insert all our coupons again on our have/wish list after a year? i think i am having senioritus again.. this confused me..

Originally Posted by ASweetHeart once a post gets to be 1 year old, it is no longer editable. Unfortunetly, your going to have to start up new lists. Then if you could just flag the old ones to be deleted, that would be great.

[sbp]

Originally Posted by rrpate you just mean the posts in the trading forum don't you? we arent going to have to insert all our coupons again on our have/wish list after a year? i think i am having senioritus again.. this confused me..

Yes, that's what she means. Just copy the info from your existing list into a new post and then paste it into a new thread, making whatever changes needed.

And then once that's done, don't forget to update your signature!!

[perplexed]

Are any of you getting this error

The coupon database encountered a JSON error - please
use the Contact Us link to report an issue if the
problem persists.

I have reported it and I know they are aware but I am just
wondering if anyone else is getting that error.
Thanks!