I wish they'd learn Purchase vs. Transaction

[littlelilith]

I haven't been doing the couponing thing for very long, and this was the first time I've gotten hassle over the one per purchase thing. I went to Food Lion to use my Chinet coupons ($2 off the plates and $1 any--I got napkins with the $1). Perfect because we're having a big cookout this weekend, with friends and family from out of town, maybe some future bosses for DH, etc. Well I get to the checkout and it lets me use the first two $2 Chinet Qs just fine, then it beeps and a manager comes over to help. She looks like she has no idea why it beeped, so I said I'd bought 4 and would like to use the 4 coupons, but I think it beeped because I'd already used two of the same Q. She reads the fine print on the Q (okay, understandable) and proceeds to give me a spiel about how it says one per purchase and I was trying to do 4, so it wouldn't work. I tried to explain that one per purchase means one per item purchased, and doesn't mean one per trans. She kept cutting me off and wouldn't listen. Now, she did let me remove two of the plates we'd already rung up, then do a separate trans with the last 2 Qs, and even though she was very nice (other than cutting me off), I was kind of miffed that she wouldn't believe me when I tried to explain purchase versus transaction. Why don't the people who train them explain this? This has got to be an issue all the time if they don't know the difference. I couldn't go over to customer service to explain/complain/suggest they review this with cashiers because she was the one who came over from customer service, and nobody else was there.

Meanwhile I'm blocking up the lane and people behind me were making all kinds of impatient noises before going to another lane. All in all it wasn't a horrible experience or anything, just seems so frustrating that something so basic gets mixed up--at all kinds of different stores.

[BARGINSHOPS]

Well Maybe we should all be a bunch of smarty pants' and go to the online webster's dictionary and print out the definition of both words....carry it around in our coupon books like some of us do with a stores coupon policy. LOL
Can you imagine? Not only taking out your coupon stash but another pile of print outs mumbling to yourself "okay, Target coupon policy, no. Walmart coupon policy, walgreens....ah here it is the defintions of TRANSACTION and PURCHASE."
although I'm sure they are pretty similar and it will just confuse them even more...blah! LOL ;-)

[katncaed]

I bet you went through the self checkout didn't you? Self checkout has limits...

And those are...for everyone that doesn't know:

1)No more than 2 like coupons, any above 2 will beep
2)$10 in total coupon amount, anything above $10 in coupons will have to have an override

[SouthernBelle5]

I never knew the information about self-checkout. Thanks!

[BARGINSHOPS]

I never knew that either...but I never use self checkouts eiter. I always write a check. I figure if a cashier has to come verify my check I may as well just go to a regular check out. (and I usually end up with someone who wont stop talking!) lol

[PMFan]

is there a deal with the plates/napkins? if so, can someone post or direct me to details, end date?

thanks!

[slickcat79]

http://www.hotcouponworld.com/forums...gh-6-30-a.html

[christine2008]

I had the same problem last week so I called corporate about it. The cashier (also an asst manager) intimated that I was doing something unethical and not to try it again at his store. Corporate called the store and the store manager contacted me and apologized. He said he was retraining the manager on how to read a coupon (my suggestion to corporate). I just got more of the Chinet q's today so I think I'll go back and try it again!