 Dillons FAQ
Hi everyone. I am Rachael, the mod for Dillons.
Dillons is owned by Kroger and has similar ads to some of the other regions. I will post the ads and the deals that go along with them every week. The ad comes out every Wednesday and runs until Tuesday.
Members card?
Yes, you do need one in order to get the sales prices and for your coupons to double.
Doubling?
Yes. Dillons doubles unlimited coupons up to .50. Everything over .50 and up to .99 will make the coupon worth 1.00. Example, a .75 coupon will be entered as .75 manu. coupon and .25 store coupon.
Occasionally, Dillons does double dollar coupons and uses the same scheme, i.e. a 1.50 coupon will be worth 2.00. This is rare and can occur in just certain areas. The last double dollars was in October '05.
Internet coupons?
Yes. Dillons accepts these and they will also be doubled depending on the value.
Also, Dillons has coupons on their website that can be added to your card. On some occasions, there can be some good deals. These internet coupons are added to your card and ready to be used after three hours. The coupon automatically deducts from your order. Moreover, you can combine these with manufacturer's coupons. There are also coupons at shortcuts.com and cellfire.com.
Expired coupons?
Yes. Two weeks. This is the general policy, but it may be ymmv at the actual store. I have had a store tell me 9 days??? Usually ask to speak to someone at CS that looks like they have been there longer than one month. (lol).
Rain Checks?
Dillons allows customers to get rain checks for items that appear in the store ad, not an item that is out but not in the ad. The amount on the rain check is YMMV. I have been allowed a check for 20 items, but on other occasions (at the same location) I have been told that the limit is 10. Rain checks expire after 60 days.
Right Price Guarantee: If the item rings up higher than the tag price, take the receipt to CS and you get the item free. If you bought more than one, they will give the difference for the other ones, only one is free.
Note: I always pay and then take the receipt to CS. I think that is safer than telling the cashier it was wrong and taking time at the register.
PLUS*** You can get a raincheck during double dollar days! If the product is out, bring your coupons to the cashier or CS and ask for a raincheck. They will staple the coupons to your raincheck and write double dollar on the check.
Clearance?
Dillons, like Kroger, frequently clearances items. The item will have a red tag and say closeout. This can result in good deals. I will post the closeouts when I see them.
Here is a memo from corporate on policies:
January 7, 2004
To: Dillon, Gerbes, Baker and Fremont Food-4-Less Stores
Attn: Store Management and Customer Service Managers
From: Benjamin Huhs
Re: Coupon Policy
The following are guidelines on accepting coupons, as well as our policy on Catalina coupons taken
from the Catalina Coupon handbook. If you have any questions on this information, please let me
know.
Vendor-Store Coupons . The value of the coupon or coupons should never exceed the price of the
product that they are redeemed for. We do not give cash back on coupons. Vendor coupons must
be limited to one per item. The customer may redeem together, one vendor and one store coupon
on a single item. .
If there are bonus buy coupons on the product, the customer may redeem these in addition to
one vendor and one store coupon, assuming that the total of the three coupons together do not
exceed the price of the product.
The customer must purchase the correct number of items as specified on the coupon. For example,
if a vendor coupon is labeled as $.50 off of two, the customer must purchase two of that product
for the coupon to be redeemed. They would not be eligible to use another vendor coupon on either
of those products.
We give a two-week grace period on the expiration of vendor coupons. As long as the coupon is
redeemed within two weeks of the expiration, we may accept it.
When purchasing items that are Buy One, Get One Free, only one vendor and/or one store coupon
may be used. The item that is free does not count in meeting purchase requirements for a coupon.
Free Items Coupons No other coupons, vendor or store, may be used with a free item coupon.
The checker must legibly write the value of the item on the face of the coupon. .If the value of the
item exceeds the maximum limit of the coupon, the checker must still write the max value of the
coupon on the face of the coupon.
Catalina Coupons Checkout coupons are printed specifically for customers based on what
they have purchased, so it is important that you hand the coupons to the customer for whom they
were printed. .
In the unlikely event a customer does not want their checkout coupons, or if the customer leaves
their coupons behind, tear the coupons in half through the bar code and dispose of them. It is a
violation of Company Policy to take them or give them to any other person.
Remember the customer's Plus Card must be scanned before taking coupons off of the order.
If the coupons are scanned prior to the card, they will not be doubled. The Plus Card should be
scanned at the beginning of the order whenever possible. Checkers should also be reminded to total
the order out before accepting all coupons. This is so that the register may properly verify coupons
versus items, after all Plus Card discounts have been taken off.
I will update this thread as necessary. Please feel free to ask any questions.
Last edited by luvmy3boys; 12-30-2008 at 12:53:24 AM..
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Re: Dillons FAQ 
My FIL passed away last November thus she is wanting to downsize into something smaller. She has one purchased but is doing all the remodeling prior to moving in. We plan to do the same
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