Dillons ~ Question: Springfield MO - I need your help !

[Tracy_in_Missouri]

Its late so I wont tell me horrid tale right now, but I need to know these 2 things before I call corporate about my night at the Battlefield/Kansas store.

Did anyone get a raincheck for Reames noodles from this store ?

Has ANYONE ever had a cashier refuse a RC from another store ?


Thanks. I luv you guys. Will tell my story tomorrow - I need to tend to sick kids and head to bed.

[youtoo1955]

The answer to both of our questions is yes I got a RC for the noodles and yes I have had ONLY the Battlefield store refuse a RC from the St. Louis street store.

I bet I could make a very good guess of the person who tormented you. Older guy thinning hair around 6 feet tall. He hates couponers often makes very rude remarks about couponers. The type that somehow feels you are taking the money you save directly out of his paycheck. The battle field store has been getting some heat from corporate for the attitude of some of the cashiers so yes do e-mail them and let them know your story.

[fussypants]

AWW Crap, no rainchecks for noodles here!! Never occured to me that one store would refuse one from a different store though. Weird. I can't wait to hear what happened....I need a life, I'm entirely too nosey!!

p.s. If you want to change stores, I will share mine with you on a full-time basis, lol!

[Tracy_in_Missouri]

Well Ill tell ya. Ive never had a mean face from anyone in Dillons let alone a rude demeanor. I often mention to cashiers and other customers how much I enjoy shopping there. Last night was horrible and my husband and I plan to contact corporate about it. I quite literally walked out holding back tears and I kid you not - felt sick to my stomache to the extent that I had to make a pitstop on our wya home :sad:

We went in on our way home from work(dh) and me working at church with the school kids. We split the shopping list so we could be quicker. I had the noodles with the RC, the Nut clusters ( they were out) as well as 4 boxes of crackers and 6 cans of milk. My Dh had 4 sets of mega event items and a RC for ester C ( which was written for 10 but they only had 3). I was going to do my part of the order and then head back to the van to get some work done (church) and wait for him. We shopped and checked out seperately but had exactly the same nasty experience.

I walked up to the self check lady and asked if her scanner was working so she could beep in my RC items. She said it wasnt but she was very nice. So I went to Ed's line - the only opened cashier. I handed him my RC and he said ( very gruffly)
* I cant take this - Its not from this store - and besides, we didnt even write rainchecks for these!*
Me: ( nicely) which store is it from?
Him: * 107*
me: I dont know which store 107 is ?
Him: * Dont you know where you shop ? I know where I SHOP ! ( almost shouting)
Me: Sir ? Did I do something to upset you ?
Him: No, why ?
Me: Because you are talking to me like I did something to you
Him: Well I know where I shop.
Me: Well, I do alot of different things around town and I shop at whichever Dillons is convenient to me. Maybe if they want us to redeem the RCs in the same store, they could label them with a location we can understand.
HIm: I forget
Me: ( still nicely) Can you accept the RC or can you not ?
Him: Thats what I was just about to tell you, I will do it this time but not again.
He then ignored me handing my money to him and when he did take it, he snatched it and shoved my receipt at me. The bag boy looked embarassed. I was embarassed - this old man was practically yelling at me.
Thats why I wanted to know the answer to those 2 questions. I KNOW that they muct have written RCs for the noodles because they were in ad and in high demand. I also know Ive used RCs at other stores and never heard a peep from a cashier. I wasnt rude, inconveniencing him or overloading him in any way - there was just no reason for it. Id say it ranks as my worst shopping trip ever.

Roger comes to the van and tells me he is so mad ( Its not easy to make him mad) Apparently he went to Eds line as well. His first Q was since there were only 3 Ester C would they mark his RC down or rewwrite it. Ed said flatly and rudely NO. ( My dh knows different bc Ive had clerks mark down RCs for me in the past) So he took his stuff and went to ask the front end mgr if she would do it. She said she would and they went back to Eds line. So he has a bad tude with Roger and gets to his Ester C coupons and practically yells WE CANT PAY YOU TO TAKE THESE OUT OF THE STORE. Roger said, well, you arent going to. ( He would have been fine if Ed had mentioned that and then marked them down to 4.49) Ed calls the mgr over to ask about it and then acts like it was Roger who requested her to come over LOL. He was so rude and nasty that Roger had to raise his voice to be heard. My poor dtr is standing there embarassed - the lady behind her whispered words of encouragement in her ear. The mgr said she can do it for 4.49 and Ed stuffed them in his folder. Roger went back in to talk to the cashier mgr and asked her if they were sending them in as is or marking them down b/c thats wrong. She said that he has to mark them down - and Roger pointed out that he didnt.
Ive dealt with him before but I guess I was feeling a bit more vulnerable than I have in the past because I really broke down :sad: We decided to wiat and talk to mgmt today but then later decided to talk to corporate instead. Maybe if more ppl did this then Ed would be stocking shelves instead of checking. Im going to check out with Ed on purpose later on this week and I plan to have my guns fully loaded. If he wants to give me tude I will inform him in front of everyone that this is the way I feed my family. and if would rather I will get on food stamps and collect 1000-1200 per month from his taxes to feed them instead.

Oh - You'd be proud of my DH . While Ed was telling him how they dont pay ppl for taking things out of the store, my DH was thinking * Ok dummy - you just paid me .50 each to take those Halls outta here * but he didnt Oh- and we realized that big Ed failed to notice that the Ester C RC was from the sushine store so Ive got that on him too.

If someone has a RC from that store, Id love to trade you for a different one. Id love to have one incase I need to prove my point LOL

[fussypants]

Holy Cow Tracy! I'm so sorry all that crud happened!!:sad: I would for sure call. In my year of couponing I have never had any bad experiences to speak of, nothing like that anyway (knocking on wood now). That's crazy. There is nothing wrong with using coupons. I'm just enough of a loud mouth I would have a cow if someone spoke to me that way in general, not just about coupons. You are a better person than me, I would probably have been kicked out of the store and been arrested for assault, lol!Ok, not really, I'm too old now, but you get my point, lol! There is just no sense in being treated badly, at any store, for any reason. Ugh!
I would say in general, that mega-couponers are rare. So, when one comes through the line, it gives the cashier a little something extra to do. Like, get on a power trip and feel important for that 5 minutes out of their 8 hour shift!! Always has to be a bad seed lurking around!

Keep us updated when you call!!

Hugs.....

[Tracy_in_Missouri]

I didnt check the dates, but will this event go thru next week as well ? If so, I was thinking -- maybe we can all plan to meet up and line up in Eds line - one after another - with our mega deals and coupons. Bring your rainchecks too ! Anyone else game for meeting on Eds Wednesday shift and give him a run for his money ?!? I still plan to call corporate - but I was thinking.... will this EVER even get to Ed on his level ? My DH is game as well so we have 2 carts -- anyone want to up the anti ? BTW - There are B1G1 Halls Qs on the display at this store. That ought to drive him bats - cause he will have to actually write in the coupon value =)

[WeatherGirl]

HAHAHA! I would meet you, but I'm all out of mega sale coupons. That would be funny though! I went through Ed's line last night and he didn't seem stressed. The skunk-haired lady bagged my groceries. One of my Snuggle q's beeped and we checked the items in the bags to make sure I was correct with the number of items, and I was (I still don't know why it beeped, but he pushed the Q through anyway). Maybe he already had a little talk with management before I came through?

[hillgal3]

Ed's probably harmless- I think his bark is worse than his bite. He's gotten to me a few times, and honestly, I do try to avoid his line if possible. I think he is just gruff in nature, and maybe doesn't mean to make us cry (he has had me almost in tears before, too). I don't know why some cashiers want to give couponers a hard time, I really try not to be annoying or snotty about my coupons- and I do everything right! I understand how you feel!

I don't remember if I've used RCs from other stores there or not, I think I usually redeem them at Sunshine- they are super nice there! Anyway, I figure I just ought to smile and be nice even though every time I approach his line I am all shaky inside! Good luck!

[Tracy_in_Missouri]

Im always pleasant with cashiers and do what I can to make thier jobs easier-- including silly things like making sure UPCs are facing the right way to zip by the scanner. I ask people how they've been and care about thier replies. Ed cant pin this one on me. I treat him the same way I treat anyone who helps me at a store.. Im glad you consider being yelled at and embarassed harmless, lol but Im not that thick skinned =0P

[hillgal3]

Originally Posted by Tracy_in_Missouri Im always pleasant with cashiers and do what I can to make thier jobs easier-- including silly things like making sure UPCs are facing the right way to zip by the scanner. I ask people how they've been and care about thier replies. Ed cant pin this one on me. I treat him the same way I treat anyone who helps me at a store.. Im glad you consider being yelled at and embarassed harmless, lol but Im not that thick skinned =0P

I totally know what you mean! I agree with you- he shouldn't treat us like this! I really am not thick-skinned either- I just feel kind of sorry for him and figure I shouldn't let him get to me (even though he really does). I just feel bad for him- I do want him to be nicer to us- but would hate for him to lose his job in this economy. It's a hard situation. I wasn't trying to take his side- I just equate him as one of those cranky older men (like in the movie "Grumpy Old Men") :) Like I said, I DO avoid his line at all costs!