Lowes Foods FAQ

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Have a question about Lowes Foods store policies? Whether you are looking for how to request an item not currently on the shelf or how to place an order with Lowes Foods to Go we have the answer to your question. Or if you prefer, call our Customer Care Center at 1.888.537.8646 Careers

• How do I apply for a position or find out what job opportunities are available at Lowes Foods?
  Click here to visit our career center. We begin accepting applications for new stores approximately 6 weeks before the grand opening through an employment center in the area. Please watch your local newspaper for locations and schedule.

Donations

• How do I request a donation from Lowes Foods?
  You can submit a written request to:
  Lowes Food Stores, Inc.
  Attn: Customer Care Center
  PO Box 24908
  Winston Salem, NC 27114
  
  or Click here for the online application

Our Stores

• Do you have a Lowes Foods store in my area?
  Click on our Store Locator
  What is Scan Right Guarantee?
  If any item scans for a higher price different than the shelf tag, you receive one of that item FREE excluding beer and wine.
  What is 200% Freshness Guarantee?
  We are passionate about the quality and freshness of the products we sell. Our fresh fruits, vegetables, meat, seafood, dairy, deli and bakery items are the best available. We show respect for the foods we offer by handling them with proper sanitation and safety techniques. All the food we sell is backed by the Lowes Foods 200% Freshness Guarantee: It's always fresh or we replace the item AND refund your money. Should you need to return non-perishable items, you will be given a refund.
  What is Lowes Foods' coupon policy?
  Our coupon policy may be viewed here Why doesn't Lowes Foods have the same products in all stores?
  Our stores are not all the same size, so some stores are able to carry more products than others. We have also found that shoppers in different areas have different needs and wants. Our ads reflect those differences and are designed to accommodate the preferences of our customers.
  How do I request that my Lowes Foods location carry a new product?
  You can speak to any member of management at the store or call our customer care center at 1.888.537.8646.
  Why is one of my favorite items no longer available at my store?
  We do all we can to accommodate our customer's product needs. However we are limited by store shelf space and product availability. Our stores are limited to approximately 35,000 items. With more than hundreds of thousands of items available to grocery stores, it is a difficult task to find the right mix.
  If an item you have purchased is no longer on the shelf, the reason may be due to slow movement, discontinuation by the manufacture, temporary out of stock or moved to another area of the store. Whatever the reason, ask a member of our store team and they will assist you. Often a similar product is available and once tried, becomes a new favorite for our customers.
  What if an advertised item is not in stock when I shop?
  We make every effort to ensure all products are in stock at all times. Periodically, sale items will be out of stock during your shopping trip. If that is ever the case, ask a member of our customer service staff for a rain check. We will honor the sale price the next time you are in the store.

Lowes Rewards

• What is Lowes Rewards?
  Lowes Rewards is the most valuable loyalty grocery program in our marketplace. Sign up is easy. You can enroll online or at any Lowes Foods location. You will begin earning valuable greenpoints upon enrollment. For every qualifying $1 you spend at Lowes Foods, you will receive 10 greenpoints. Greenpoints can be spent in our stores for free product every day. In addition to earning greenpoints you are automatically enrolled to receive special offers and incentives.
  What can I buy with my greenpoints at Lowes Foods?
  You can purchase many products for free by spending your points at Lowes Foods. We have a customer-friendly Rewards Page that is updated quarterly to offer you many choices.
  What do I do if I lose my Lowes Rewards card?
  You can either contact our Customer Care Center at 1.888.537.8646 or visit any Lowes Foods store. A new card will be issued and your account will be merged.
  How do I know how many greenpoints I have in my account?
  Each time you shop with Lowes Foods, your register receipt will outline all point activity and reflect your most current balance or you can visit www.greenpoints.com. If you prefer to speak to someone directly, call 1.800.435.5674.
  How do I donate greenpoints to a local charity?
  Log on to www.greenpoints.com, click on redeem greenpoints, give greenpoints. Then just transfer the number of points you would like to donate to your favorite charity.
  Does Lowes Foods reward customers for reusing bags?
  We reward our customers with 50 Greenpoints for every bag they bring into our stores that is used to bag their current grocery purchase. This includes Lowes Foods paper bags, Lowes Foods plastic bags and canvas bags. This is one way we show our commitment to improving the environment and involving our customers in every community to partner with us. We do not issue Greenpoints for paper or plastic bags from other retailers.
  Our Customer Care Center can provide you with account numbers for the charities you would like to receive your donations. Please call us at 888.537.8646 and we will be happy to assist you in transferring points to help a worthy cause.

On-line Services

• What on-line services are available through Lowes Foods.com?
  • Lowes Foods to Go - the on-line solution for busy folks. Shop online, give us 3 hours and drive up to the designated drive through. You don't even have to get out of your car!
  • Lowes Foods Party.com - The perfect solution for your celebrations. Order trays and platters on-line, give us 24-hour notice and your trays are ready for pick up at the requested time. Just go to our deli or bakery and they will retrieve your order.
  • Gift Cards - Looking for the perfect gift? Order Lowes Foods giftcards on-line. They will be mailed to the address you specify.
  • Weekly Specials - Our weekly ads are posted on-line each Wednesday at 12:01am. If you prefer, register to have the ad emailed to your inbox each week.
  • Recipe of the Day - Not sure what to cook this weekend? Visit our recipes on-line or register to have meal ideas e-mailed to you by Lowes Foods.
  • Fresh News - Looking for a monthly e-newsletter full of food related editorial and ideas? Register to receive this information packed newsletter each month.
  • Lowes Foods Good For You Kids Club - Lowes Foods has partnered with Education Adventures to bring our smallest of customers a "good for you" kids club. Your children can learn to play safe, think safe and be safe by playing on our interactive kids club site. Visit us online or ask any store employee for information.
  What if I enroll in an on-line service and can't remember my password?
  Visit us on-line and select "Can't Remember Password" link. Your password will be emailed to you shortly.