CVS ~ Rave Amazing Customer Service

petergabrielfan · 08-23-2010, 07:52:43 AM

I had two minor issues with a CVS brand product that did not live up to its promises. I don't really want to go into detail about the issue because CVS was so good to me in resolving this. Anyway, I sent them an e-mail letting them know about the problems and they are sending me a $200 (that's two zeros) gift card for my trouble!

After I sent the e-mail CVS got their Risk Management team involved immediately and took this very seriously. I told the person that I dealt with repeatedly I did not expect anything for letting them know about the problem. I just wanted them to know about the issues I had. Anyway, CVS has fabulous corporate customer service and I was surpised at how seriously they took my issue and how quickly they attempted to resolve it. They went above and beyond what I expect of a company and I definitely will be more loyal to them in the future.

I actually live about 15 minutes from a CVS (I'm in Ohio...closest one is in MI) but I'll be going there more often.

cheapcheap · 08-23-2010, 07:57:35 AM

Wow, thank you for letting us know about a positive experience!

Castingbread · 08-23-2010, 09:13:16 AM

Wow, I knew they had great customer service, but that is fantastic. They are definitely worth the 15 minute drive--my favorite store (but for a Buckeye to enter Wolverine country may be risky:-) ).

petergabrielfan · 08-23-2010, 09:14:47 AM

Originally Posted by Castingbread

Wow, I knew they had great customer service, but that is fantastic. They are definitely worth the 15 minute drive--my favorite store (but for a Buckeye to enter Wolverine country may be risky:-) ).

I'm not a football fan, so I'm hopefully safe. However, I'll refrain from wearing either scarlet or gray when I shop in "that state up north" to avoid a mob scene.

yachtchik · 08-23-2010, 09:20:59 AM

Wow, that really is Amazing Customer Service! Good to know the store I practically live at cares so much!

Castingbread · 08-23-2010, 05:49:20 PM

Originally Posted by petergabrielfan

I'm not a football fan, so I'm hopefully safe. However, I'll refrain from wearing either scarlet or gray when I shop in "that state up north" to avoid a mob scene.

LOL --(and I just thought of CVS's "scarlet" trademark as I read your comment--hmmmmm).

3timesoccermom · 08-23-2010, 06:12:48 PM

That is phenomenal!!! I am sure you will put it to good use.

kval07 · 08-27-2010, 04:22:57 AM

WOW! That's awesome!!!

Originally Posted by petergabrielfan

I'm not a football fan, so I'm hopefully safe. However, I'll refrain from wearing either scarlet or gray when I shop in "that state up north" to avoid a mob scene.

Hey, we wear green in these parts. Wear green, and you're good as gold!

concernedshopper · 08-27-2010, 09:46:12 AM

Oh my word! That's crazy! I found shards of GLASS in my food once at Cracker barrel and they just sent me $50 (which pretty much just comped our meal)! lol.

cintinative · 08-27-2010, 09:50:35 AM

Originally Posted by concernedshopper

Oh my word! That's crazy! I found shards of GLASS in my food once at Cracker barrel and they just sent me $50 (which pretty much just comped our meal)! lol.

That's awful!!! My dh was out with a friend a long time ago and a spider climbed out of her salad at Applebees and they only comped the salad!