CVS ~ Other: Email from CVS re-BOGO

[Cheapkate]

I emailed CVS yesterday afternoon and it's now been 36 hours and all I got was an automated message telling me my email was received and I'd hear back in 24 hours, they lied.......LOL

I haven't had a problem using the bogo, but of course I went to a store I NEVER have problems at. I was thinking of buying some lifesavers coupons, but since they don't really work, I'd like to atleast have the bogo email with me if they argue that the reason the coupon doesn't work is because you can't get 2 free.

[upinthetreetops]

Originally Posted by meggers And now that I have mine, NOBODY has told me I can't use BOGO w/ BOGO. I'm kinda mad...lol...now that I have proof, I can't use it.

I read either here or on another board about someone who had the email and was denied anyway.

It took 3-4 days to hear back when I wrote last week.

[jessicamom#3]

Originally Posted by meggers Yeah, it would be best to write to CVS yourself. They always answer within 24 hours. Would be good to have for all the BOGO's coming up. And now that I have mine, NOBODY has told me I can't use BOGO w/ BOGO. I'm kinda mad...lol...now that I have proof, I can't use it.

I know. Me too!! I even said if you have a problem I have a letter from CS. LOL!! I was trying to rile him up...LOL!!

[oceanbreeze]

i tried emailing them and it won't go through- how do i do this? it just never accepts the form grrrr.

[dkaufman]

Originally Posted by upinthetreetops I read either here or on another board about someone who had the email and was denied anyway. It took 3-4 days to hear back when I wrote last week.

I had the email and was denied. Shift manager said she would contact her supervisor and get back to me. That was on Sunday and I have not heard anything from her yet.:frown:

[nwonder]

I sent in an email about my recent experience and did not get the expected answer. Curious to see what is said during my phone call. The BOGO with BOGO was very vague. Think I can pin them down in writing???

Dear Ms. LaMonica xxxxxxxx:

Thank you for contacting CVS/pharmacy regarding the use of coupons. I am able to help you with this.

Please accept my apology for the inability to use your coupon at the store. I have contacted Sxxxx Mxxxxxxx, District Manager, and made him aware of your comments. He will address your concerns with the Store Manager & Staff to correct this from recurring. I would like to have him to contact you directly. Can you please provide me with your telephone number? Once I have this information I will request that he contact you within the next 48 business hours.

Our coupon policy is as follows:

• The coupon expiration date must be valid.

• You can combine one manufacturer and one CVS coupon per one item.

• If you have a coupon that says one per transaction and you have four coupons then you must conduct that transaction four times.

• A limit of one per transaction means you can only use that coupon for one purchase.

• If you make a purchase that has a buy one get one free item and you have two coupons then all coupons may be redeemed as long as the total value of the coupons does not exceed the pre-tax total of the purchase. If the store is offering a buy one get one free sale and you have a buy one get one free coupon then the manager will have to handle the transaction.

• If you have a coupon that has a greater value than the value of the product the coupon will be accepted and adjusted for the purchase price.

• CVS policy allows for the acceptance of all Internet/Email coupons, provided that the coupon features either a valid, scannable barcode, or a valid, scannable barcode, or a valid 5-digit coupon code that can be manually keyed at the register.

Once again thank for contacting us and we look forward to serving you soon.

Sincerely,

Kxxxxxx

[meggers]

Originally Posted by jessicamom#3 I know. Me too!! I even said if you have a problem I have a letter from CS. LOL!! I was trying to rile him up...LOL!!

It's amazin' how brave we get when we have that little letter! I had one store that gave the slighest hint of hesitation. I felt like I was in an old western movie showdown. I had one hand holding coupons & one hand in my coupon pouch ready to pull 'er out!

[meggers]

Originally Posted by oceanbreeze i tried emailing them and it won't go through- how do i do this? it just never accepts the form grrrr.

This happened to me once. I was choosing a question from those "pull-down" menu's, but I chose 3 different ones when you're only supposed to choose one. There's one for "store,", "CVS.com" & "Pharmacy" comments. Maybe that's what you did? I just started choosing options & the bugger wouldn't go through for nothin.' LOL! Took me awhile to see what I did. I don't like to read instructions. Obviously...

[kycouponprincess]

I don't think having a copy of the letter on the first page would help me out at all, as my name is Jamie L! (But, I don't work for CVS!) Anyways, they would totally think I was making that up!

[Zwella Ingrid]

:shrug7:My local CVS Pharmacy refuses to accept BOGO coupons for a BOGO sale. They say they were told they could not by the district manager. I am really bummed that I can't do these awesome deals that everyone else is doing.

Originally Posted by BUSYMAMA39 I have had several people PM me wanting a copy of the email so I am just going to post it here and X out my name. I have seen other similar emails that were copied on here so I am assuming its ok. If not, then can one of the mods delete it? THanks. Dear Ms XXXX : Thank you for contacting the CVS/pharmacy website. I am in receipt of your e-mail. During Buy One Get One (BOGO) Free sales, you can use BOGO Free manufactures coupons. This will entitle you to get both items free. We appreciate the time you have taken to share your comments with us. Thank you for shopping with CVS/pharmacy, we look forward to your continued patronage. Sincerely, Jaime L CVS/pharmacy Customer Relations 05885515