Worst expierence ever at cvs...need help

[midgetmomma]

I never cursed at her. Which is why I dont get how she can call coorperate about something i didnt even do. She is saying I did but I was not ever yelling or cursing at her.

It sounds like they were very unprofessional and the manager should have given you her name. In retail, managers are generally aware that it's better to bend the rules a little than have an angry customer spreading the word about their place of business. I've shopped at various CVS stores around town and some are definitely friendlier and more tolerant to couponers than others.

However, this part of your post caught my eye:


You didn't specify at what point in the transaction you cursed at her, but I would venture to guess that might have had some influence on how she treated you. She shouldn't have taken it personally because unfortunately that happens a lot in retail, but they are only human. As to whether or not she can flag your account - she was probably just threatening you, but if an employee is giving you a hard time I would step back and calmly explain that you will be writing to district manager and corporate. It's much more effective and will help your case when you actually do complain.

[bananafishfever]

So the manager just made that up? Sounds like she needs to seriously brush up on her customer service skills!

[midgetmomma]

Well i talked to CVS today and no such luck to getting the ecbs i earned. they said since both cards were scanned the computer read it that both cards completed the deals and that they were issued and used. I never got any ecbs and i never used any from them its so not fair I spent my money and coupons that I collected and now im out 13 bucks in ecbs! They are giving me 3 dollars for the hassle with the manager. big woopie doo! They still have my coupons. So in total I am out 10 ecbs and 2 in coupons. wow that really doesnt seem fair at all i feel like im getting jiped!