CVS: Has this ever happened to you?

[mkradcliff]

I was putting my CVS shopping trip together for today when I noticed that the receipt and ECBs from last week’s transaction has someone else’s name and account number on them. How in the world could that happen? I have only one card and I’m positive that it was scanned. When I took those ECBs in to show the manager, he asked who so and so was and I said I have no idea. The strange thing is that when my Kashi Honey Nut bars didn’t ring up at the right price or produce ECBs, the manager scanned the receipt with the wrong account number on it to give me a refund and the refund receipt that printed from it has my correct name and account number on it.

Well needless to say, I didn’t get to use those ECBs; I was told that I have to call the 1800 number tomorrow and take it up with them. I have a feeling that I’m not going to get the outcome that I’m hoping for. I’m concerned that they are not going to believe that I didn’t scan someone else’s card or that I didn’t just find the receipt and ECBs laying somewhere and decided to try to pass them off as my own.


I wanted to let everyone know that I just got off the phone with CVS and that they have credited my account $14.00, the total amount of the ECBs that printed in someone else’s name. They apologized for what happened but couldn’t give any explanation as to why it may have happened.

[ELLE-TN]

oh that's bad.... I hope they rectify the situation for you.

[sportzcam6]

Originally Posted by mkradcliff I was putting my CVS shopping trip together for today when I noticed that the receipt and ECBs from last week’s transaction has someone else’s name and account number on them. How in the world could that happen? I have only one card and I’m positive that it was scanned. When I took those ECBs in to show the manager, he asked who so and so was and I said I have no idea. The strange thing is that when my Kashi Honey Nut bars didn’t ring up at the right price or produce ECBs, the manager scanned the receipt with the wrong account number on it to give me a refund and the refund receipt that printed from it has my correct name and account number on it. Well needless to say, I didn’t get to use those ECBs; I was told that I have to call the 1800 number tomorrow and take it up with them. I have a feeling that I’m not going to get the outcome that I’m hoping for. I’m concerned that they are not going to believe that I didn’t scan someone else’s card or that I didn’t just find the receipt and ECBs laying somewhere and decided to try to pass them off as my own.

i am pretty sure I know what happened to you because it happened to me before. I was checking my receipt one day and noticed i had $$ towards x ammount of Dove shampoo. I never bought dove shampoo and kept looking and there was a bunch of stuff in the weeks status part of the receipt that i was like what the heck. well here is what jumped into my head. The cvs employee who checked me out had a pile of cards under the scanner and one scanned instead of mine. we looked through the pile and found the cards to go with the act number on the receipt.

So i called cvs and told them what happened. I told them i had X amount of ECB"S that i couldnt use because i didnt have the card. so they credited my card with the ammoutn and it printed off the price scanner within 48 hours. Unless you used a phone number and they imputed it wrong this is probably what happened to you. It was painless when I told them...you should not have a problem.

HOpe this helps! Good Luck...although i like cvs corp. rather than managers!

[savinggrace]

Originally Posted by mkradcliff I was putting my CVS shopping trip together for today when I noticed that the receipt and ECBs from last week’s transaction has someone else’s name and account number on them. How in the world could that happen? I have only one card and I’m positive that it was scanned. When I took those ECBs in to show the manager, he asked who so and so was and I said I have no idea. The strange thing is that when my Kashi Honey Nut bars didn’t ring up at the right price or produce ECBs, the manager scanned the receipt with the wrong account number on it to give me a refund and the refund receipt that printed from it has my correct name and account number on it. Well needless to say, I didn’t get to use those ECBs; I was told that I have to call the 1800 number tomorrow and take it up with them. I have a feeling that I’m not going to get the outcome that I’m hoping for. I’m concerned that they are not going to believe that I didn’t scan someone else’s card or that I didn’t just find the receipt and ECBs laying somewhere and decided to try to pass them off as my own.

I too have had a similar thing happen. However, I believe I figured out how I ended up with the ECBs that didn't correspond to my card. Only the ECBs that were forced from a raincheck ended up with a different card number. My thought is that the cashier mistakenly scanned one of the store cards to push the ECBs and neither of us noticed.
Luckily, when I went to a different CVS the next week to spend them- the cashier happily accepted them manually. If you have a store that you frequent or one that has coupon friendly cashiers/mgrs go there to try again to redeem.
Best of luck to you.

[shahbazi784]

ive seen it happen. the cvs system is much less perfect compared to longs. so many glitches in the system

[mollysmom]

How great that they fixed it for you. I love CVS.