AGGHH! What happened to my CVS staff?!

[Alisa]

I went in to my favorite CVS today and none of my regular cashiers were there. I pretty much know everybody. And one of the cashier's from my second favorite store was there helping a cashier I have never seen before. When I go to check out, my total order comes to 9.97 before tax and I have a $10 ECB. She refuses to adjust it and says she's not allowed to and will have to call the manager over. I tell her I am in the store all the time and every cashier has done that and they just tell me I'll be losing 3 cents. She says no, so I buy a candy bar to keep the peace.

Then I go to my second favorite store and this new young girl tells me I can't use my 2 smart rinse coupons on the 2 bottles of listerine smart rinse I am buying because the coupons read 1 per purchase. I tell her "no, I'm sorry, that is not correct. I am buying 2 bottles therefore 2 coupons can be used"... Aaghh! Where are my wonderful cahiers who know what is going on? This girl kept arguing, but put the coupons through saying she got in trouble for doing this before and she was told only 1 like coupon. I smiled and told here I will check with corporate before I ask her to do that again.

After both encounters I was thinking I have been doing this for almost 3 years and you have been working here how long?

I hope all the good CVS cashiers are just on vacation today and will be back tomorrow. I'm hoping they haven't all been fired and replaced with these mean coupon sticklers. This kind of nonsense makes my heart do crazy things. I don't like conflict. And I don't like having to defend myself every time I go into a store.

[CallyIn]

I understand...my first trip to CVS to start doing this whole thing made me shake my head. I had three Windex coupons, two went into the register, the third beeped, she read it said I could only use one per purchase. I thought ok, but when I got home I thought huh? I used two already...I looked and noticed I had given her the wrong one...oh well lesson learned.

I have a similar issue at work..we have procedures and one day one of the 'new' girls from our Corporate called me and was explaining something to me, and notified me that is how it had ALWAYS been done. I've been there long enough to know when I can push the envelope and said no offense, but I have been here 10 years and we have never done it that way, you have been here how long? six months? oh and we ALWAYS do it that way? Once she got her Manager involved we discovered where her problem was and she quickly learned that just because it's something we have been doing since she got there doesn't mean we have ALWAYS done it that way.

[staxin]

Funny if you were in Cary, NC - one of my stores just lost a bunch of their employees
Nope, not even close, lol

[WillUBMyKnight]

I have gone through similiar fights for the last 2 months - yes, every trip has been a conflict. My last straw was a couple weeks ago when A) I had been told the problem was corrected yet it wasn't, and B) I was "shorted" $42 ECB's (LONG story.)

I called CS and explained my frustration after having called on the same issue TWICE already. I VERY promptly received a call from the District Manager who apologized, made another promise to fix the issue, and reimbursed my $44 ECB's - apparently I had caught the manager's at a time when they all take their vacations so not everyone had been informed.

I used to feel that calling CS was like tattling, until this last episode. It's silly to argue with a cashier over something that you KNOW to be correct - instead, keep the peace (as you had said), and then call CS to let them know there is a misunderstanding. You will still look like a great "happy" customer to everyone, meanwhile your cashiers will have learned the correct way to handle coupons - it turns into a win-win situation. Patience, I've noticed, gets you a LONG way at CVS.

While you're on the phone, you might also want to mention to explain to the cashiers how to handle B1G1 sales & Q's - that seems to be the other "instant argument."

[jeffmarias]

my cashier messup too on sunday and tonight another cashier mistake. I asked her 2x that something didnt ring up on clearance she assured me 2x kinda aggrevated that it will come out in the end, well my oop was $24.00 which was wayyy off but she said it was right and everything came out. Well, it wasnt, I had to have her go check the clearance and credit me $11.xx but it still didnt sound right. I went to my car and realized she forgot to scan my $12 ecb's, but she had them in her till!!!

I tried and get her to understand and she denied having them, she kept saying..O.K, OK and she opened her till..voila, they were in there. Instead of reringing my WHOLE transaction, I told her just give them back, I'll use them another day.

So basically I should have paid $1 but paid I had to pay $13! #$#@$#