COSTCO General Information

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COSTCO FORUM

Costco is a membership warehouse club, dedicated to bringing members the best possible prices on quality brand-name merchandise. With hundreds of locations worldwide, Costco provides a wide selection of merchandise, plus the convenience of specialty departments and exclusive member services, all designed to make your shopping experience a pleasurable one. Additional membership offers are available, as described at the bottom of this page

A summary of product and service categories is provided at: http://www.costco.com/Browse/MainShop.aspx?cat=24091&eCat=BC|24091&whse=BC&topn av=

HOME PAGE: http://www.costco.com

STORE LOCATOR: http://www.costco.com/Warehouse/loca...-Top_locations




COSTCO'S SATISFACTION GUARANTEES - NO LONGER VALID
On merchandise: We guarantee your satisfaction on every product we sell with a full refund.

On membership: We will refund your membership fee in full at any time if you are dissatisfied.



RETURN POLICIES - CURRENT as of 3/1/07
Membership: We will refund your membership fee in full at any time if you are dissatisfied.

Merchandise: We guarantee your satisfaction on every product we sell, with a full refund. Exceptions: Televisions, computers, cameras, camcorders, iPOD / MP3 players and cellular phones must be returned within 90 days of purchase for a refund.

ELECTRONICS Return Policy: http://www.costco.com/Images/Content.../concierge.PDF


How to Return: Simply return your purchase at any one of our Costco warehouses worldwide for a refund (including shipping and handling). If you are unable to return your order at one of our warehouses, please email customerservice@costco.com or call our customer service center at 1-800-955-2292 for assistance. To expedite the processing of your return, please reference your order number.


MEMBERSHIPS
Types of Membership:
Costco has three types of membership: Executive, Business, and Gold Star. Executive Members earn a 2% Annual Reward on most Costco purchases, and receive additional benefits on our member services. For information on Costco's member services, visit the services section of this site or call 1-800-220-6000. See below for a detailed description of each membership.

Additional Membership Information
For additional information and to learn about the Privileges and Conditions of Membership, please select the following link to read our
Membership Benefits Brochure: http://www.costco.com/Images/Content...Brochure05.pdf

How Do I Join?
1) If you're not yet a member, you can add a membership to your cart and purchase online. Membership cards will be mailed within 7-10 days. Costco members can also renew their memberships online and pay for their purchases and membership together.

Or
2) Stop at the membership counter of any Costco warehouse, or call us at 1-800-774-2678 and we will fax a membership application to you.


Bring the completed application and appropriate fees to the membership counter at any Costco or mail to: Costco Membership P.O. Box 34535 Seattle, WA 98124-1088


Membership cards will be issued immediately when you apply in person, or mailed within 7-10 days after receiving the application in the mail. If you desire additional information, please contact our call center at 1-800-774-2678

Business Membership
Business Membership is available to all licensed businesses, nonprofit organizations, government agencies, farmers and ranchers. The $50 annual membership fee includes one household card per primary add on. Additional Business Membership cards are available for $40 each, and include one household card per primary add on. Business identification (business license, resale certificate, or three pieces of business ID) is required when applying for Business Membership. Business Members who wish to purchase for resale must provide the Costco warehouse membership counter with the appropriate resale information. As a service to our Business Members who purchase cigarettes for resale at the warehouse, we automatically provide your identity and your cigarette purchase information to all cigarette manufacturers' representatives. This information is used by cigarette manufacturers to PAY YOU on their incentive programs. Please inquire at the warehouse about the privacy policy concerning tobacco purchases.

Gold Star Membership
Gold Star Membership is available for individuals who do not qualify for a Business Membership. The Gold Star Membership is $50 per year, which includes one household card per primary add on. See the membership counter at your warehouse for additional information, or call us at 1-800-774-2678.

Executive Membership
Executive Membership is our highest level of membership. Executive Members receive an annual 2% Reward on most Costco purchases, and extra benefits on member services, such as lower prices on check printing, auto financing and long-distance phone service; larger Costco Cash card amounts for mortgage, real estate and home equity transactions; one-year free roadside assistance for vehicles covered through the Auto Insurance Program; and extra travel benefits.

How do I become an Executive Member?
If you're a Costco member, you can upgrade to an Executive Membership by calling 1-800-220-6000, or by visiting your local Costco warehouse membership department. The Executive Membership upgrade is $50 for both Business and Gold Star primary members, but will be prorated based upon the months remaining in your current membership. Your new membership card will be sent to you, along with a packet explaining the entire menu of business and personal services available in your state. Your Executive Membership card is valid at any Costco warehouse worldwide.



COSTCO CONNECTION MAGAZINE: http://www.costco.com/Service/Featur...stcoconnection



STORE HOURS
Store hours vary by location and day of the week.

CONTACT INFORMATION
Costco's corporate mailing address is:


PO Box 34331
Seattle, WA 98124

Costco's corporate offices are located at:
999 Lake Drive
Issaquah, WA 98027

Costco.com Member Service:
800-955-2292

General Member Service:
800-774-2678

Business Delivery Member Service:
800-788-9968

Costco Travel:
877-849-2730

Email: https://www.costco.com/CustomerServi....aspx?secure=1




IN-STORE PRODUCTS AND SERVICES (varies by stores)

Appliances, auto, baby, books, business products, computers, electronics, events, food and wine, funeral, furniture, hardware, health and beauty, home dιcor, housewares, instruments, jewelry and fashion, media, movies, pets, sports, toys

Optical
Pharmacy
Photo
Services
Travel


GAS STATIONS: http://www.costco.com/images/content...ions092106.pdf


MEMBERSHIP SERVICES

• Auto & Home
• Real Estate
• Financial
• Health and Dental
• Small Business
• Personal
• Insurance
• Tickets and Travel
• Credit

OTHER INFO

REBATES:
There are two types of rebates at Costco, Standard and Mail-in Only

Standard Rebates:
are available on most products sold on costco.com and in your local Costco warehouse. These rebates can be submitted in two ways: through Costco.com or printed and mailed.

For products purchased on costco.com, your ship confirmation email is required to submit your rebate.

For an item purchased in the warehouse, the rebate submission information is on the bottom of your cash register receipt.

For a list of rebates available at your store, see:
http://www.costco.com/CustomerService/RebateLocations.aspx

Please allow 4 - 6 weeks for payment on Costco Mail-In Rebates.


Manufacturer Mail-in Rebates:

are found on some items sold on costco.com, and are described as a "Mail-in Rebate" instead of a "Standard Rebate." Online submission is NOT available for Manufacturer Mail-in rebates, and must be submitted directly to the address on the form. Be sure to review the instructions, as they can vary by manufacturer.

Be sure to print the rebate form offered on the item page when you purchase the product. Then submit your rebate according to the directions listed on the form.

If you forgot to print the form at the time of purchase, or would like to browse a list of all active rebates, a list of available manufacturer’s mail-in rebates available through the site are at:
http://www.costco.com/Service/FeaturePage.aspx?ProductNo=11106218


PHARMACY
NOTE: You do NOT need to be a member of COSTCO to purchase your prescriptions at COSTCO and receive their standard prices

[3swimmersmom]

Thanks Flash. We're getting a Costco next month!

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bump for updated return policies.

[shrup]

Bump - post current rebates

Current Costco rebates by State
Costco rebate

Manufacturer’s Rebates for items offered at Costco. There are a few more items left that haven’t expired.
Costco Manufacturer's Rebate Page