Costco FAQs

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How do I become a member with Costco Wholesale?


There are three ways to become a member:

• Stop at the Membership counter of your nearest Costco Wholesale location. They will issue your card immediately
• Visit Costco.com. Once your order is processed and your credit card charged, you will receive an email confirmation at the email address used when placing the order. This email will contain your new membership number and you will receive your membership card(s) in the mail within 7-10 business days.
• Call us at 800-774-2678

How and when do I renew my membership?
Your membership is due annually at the end of your renewal month. It is not necessary to request new cards, as the same card will continue to be active. There are four ways to renew your membership:

• Visit your local warehouse and renew at the register at time of check-out or at the Membership counter
• Visit Costco.com. Once your order is processed and your credit card charged, you will receive an email confirmation at the email address used when placing the order.
• Mail in your renewal statement with appropriate payment to:

PO Box 34783

Seattle, WA 98124-1783

• Call us at 800-774-2678

When, in the renewal month, does my membership expire?
Your membership will expire at the end of the month that you are due to renew.

What if I have questions about my credit card?
If you have questions related to your credit card statement, please contact the following service providers directly at the following numbers:

• American Express
  American Express Consumer Account: (800) 964-8542
  American Express Business Account: (800) 492-3344
  American Express International: (336) 393-1111

• HSBC (Costco Credit Card)HSBC General Questions: (800) 220-8592
  HSBC Business to Business: (800) 220-8594

To apply for a credit card or to ask questions about the credit card options available to you as a member, please visit your nearest Costco Wholesale location, or our website at Costco.com


How do I get product availability information?
While we are unable to give quantity or product availability information over the phone, you may get information about products by visiting your local warehouse.


Executive Membership General Questions:

How do I find out about our Executive Membership program and the services that it offers?
You can find out about our Executive Membership Program three ways:

• Visit Costco.com, click on Services
• Visit your nearest Costco Wholesale location and ask for information at the Membership desk
• Call us at (800) 220-6000

Can I renew my membership with my Executive 2% Reward?
Yes, you can renew your membership with your Executive 2% reward when going through the register at any Costco Wholesale location.

Do I get the 2% Reward for using services like Auto Buying or Travel?
Most purchases made through the registers at a Costco Wholesale location or at Costco.com offer the 2% Reward.


When will I receive my 2% Executive reward?
Your 2% Executive Reward will be mailed to you with your annual membership renewal statement, approximately 2 months prior to the expiration of your membership. If you have set your annual membership payment to be auto-billed to your American Express or Costco Wholesale credit card, your reward will be mailed to you separately during the same time frame.

How do I upgrade to an Executive membership?
You may upgrade your Gold Star or Business Membership to an Executive membership in one of three ways:

• Stop by the Membership counter at your local warehouse and ask to upgrade your membership. They will print new cards for you immediately.
• Check the upgrade box on your annual renewal statement and include the additional $50 upgrade fee and send in to:
  
  PO Box 34783
  Seattle,WA 98124-1783

• Call us at (800) 220-6000

Can I use my 2% Executive Reward online?
2% Executive Rewards may only be redeemed at a Costco Wholesale location

If I need more information and want to speak with a Costco Wholesale representativeover the phone, what is the number?

Please feel free to call us at the following numbers:

• General Member Service questions call (800) 774-2678
• Executive Service questions call (800) 220-6000
• Business Delivery Questions call (800) 788-9968