Coupon refused because would have made an item free

[Roux]

So Herbal Essences and Aussie products are 2/$5 I had two manuf. q's:

$1OFF Any Herbal Essence or Aussie Product and;
$3OFF Any Herbal Essence or Aussie Styler when you buy one Herbal Essence or Aussie product

So the cashier wouldn't let me use the $3 off coupon because it would have left me with a .50 credit. I let it go because I was unsure but was this correct?

[ejboobear]

I mostly shop at Bi-lo and I have never seen them give overage. I do know that their policy states the double coupon amount cannot exceed value of item, so that to me means no overage or no coupons accepted over items price.

[Roux]

that makes sense but since the coupon's were over .60 I didn't think it was a problem, especially since I was buying other groceries too. i'm not even sure if she rang the coupon or not to check to be honest.

[Katane]

Normally Bi Lo adjusts coupons like that to the amount of the product to avoid overage. In a case like that I would encourage the cashier to try scanning it to see if it would adjust.

[Roux]

Thanks Katane I will keep that in mind for next time.

[cargal16]

My BiLo does not allow overage, however the register will adjust to the amount and still let you get it for free.