Store Policy BiLos official Scan right Policy -Right price or FREE!

uummm · 02-17-2009, 03:00:35 PM

-I went ahead and am making this a sticky as a reminder to always check your receipts. It is a good policy to know.

Does anyone know if they have an offical Scan Right Policy?

Yesterday I purchased 2 3# bags of onions and was charged $2.99/2. I went in to get my $.30 back and after the CS checked the display she came back and said she would give me one for free and the $.15 for the other.
i just wonder if this policy or if the lady thought I needed it since I was quibbling over $.30 (which I have no problem doing). I know it is at Harris Teeter, but at Food Lion it is not (not surprised!)...

jonjaktez · 02-17-2009, 03:30:03 PM

Originally Posted by uummm

Does anyone know if they have an offical Scan Right Policy?

Yesterday I purchased 2 3# bags of onions and was charged $2.99/2. I went in to get my $.30 back and after the CS checked the display she came back and said she would give me one for free and the $.15 for the other.
i just wonder if this policy or if the lady thought I needed it since I was quibbling over $.30 (which I have no problem doing). I know it is at Harris Teeter, but at Food Lion it is not (not surprised!)...

If an item rings up wrong you get it free. If you have more than one, then the first one is free and the rest is rang up at the correct price.

uummm · 04-24-2009, 11:52:55 AM

Today I learned what their Fresh Produce Policy is...
Double your money back if it is bad!!!
I have been buying the peaches on sale all month and I got 4 that were out of date in OCTOBER...I got double my RETAIL price back! I couldn't believe it!

TincyJean · 05-03-2009, 10:32:12 PM

My Bi-LO in Goose Creek, SC has NEVER given me anything for free if it scanned wrong. They adjust the price to the correct price and give me the difference. The CS office in this store is horrible! The entire area is not arranged well, and the Customer Service people sit behind a wall and don't even know that you're there! There is no bell to ring or no way of them seeing any customer. On a good note, the cashiers here have been GREAT! If I've mentioned that I need a raincheck for an out-of-stock item, they have walked with me to the CS counter and written one out for me.

uummm · 05-04-2009, 05:37:09 AM

CS isn't the greatest at mine either. I typically have to stand at the counter and wait for someone to see me.
I have mystery shopped them before and I have to say, compared to 2 other stores that I have Mystery shopped, they don't have the customer service speed requirments that these other 2 do-plus they aren't mystery shopped nearly as much either, so they don't have to be "on thier toes" worrying if they will be shopped.

mysticme · 05-04-2009, 08:07:37 AM

Originally Posted by uummm

Today I learned what their Fresh Produce Policy is...
Double your money back if it is bad!!!
I have been buying the peaches on sale all month and I got 4 that were out of date in OCTOBER...I got double my RETAIL price back! I couldn't believe it!

Stupid question ... does this only apply to produce and produce department items?
I bought 4 of the dole fruit cups , not in the produce dept, but in the reg grocery part that expired in oct 2008. I was able to return them for what I paid but no more.

uummm · 05-04-2009, 09:19:00 AM

I think it is just fresh food (produce)...The preson that waited on me was some sort of manager, though I don't think she was the store manager. That was the first I had ever seen her.

hotpostalchick · 05-07-2009, 06:23:17 AM

Hmmmm. I bought a few paper plates that rang up $3.31 instead of $2.50 yesterday. Stood @ CS desk for over 10 mins (some lady doing a Western Union order in front of me. Is it too hard to help someone else while this process is going on? UGH!) All I got was the difference.

uummm · 05-07-2009, 10:24:24 AM

Kinda hard to complain about that too huh...
I notice that whole Western Union thing at both BiLo and Food Lion (but rarely at HT). It is very annoying to have to stand and wait.

My favorite is when I am at customer service and they are waiting on me and the PHONE RINGS. They leave me (the customer that actually CAME IN to speak with them for whatever reason) and then give the phone person 100% of their attention and don't even ask them to hold! That is so rude.

OH sorry OT....