Bath & Body Works FAQs

Important Links
Homepage: www.bathandbodyworks.com
Store Locator: Locate a Store Here
Online Catalog: Sign-up to have it sent to your E-mail

Contact Info
Customer Service By Phone: 1-800-756-5005
By Email: Click here for Email Form

FAQ's

How does your mailing list work?
We attempt to mail every customer who signs up for our mailing list at least once a year. We send a variety of mailers, so the coupons in your mailbox may be a little different than those of your friends and neighbors. In fact, you may receive a coupon when others don't and they may receive one when you don't. Please know that we want to give each of our friends a chance to save on their favorite Bath & Body Works items at some point during the year. We also frequently send out news, information, and special offers via email so we encourage all of our customers to enroll their email address on our website.
When you visit our stores, website, or call us, we will often ask to verify your customer information. We want to have the most updated address information for our customers so that we can send special offers on products that you will enjoy.

What is your return policy(in-store)?
At Bath & Body Works, no sale is ever final. If you are not completely satisfied with your purchase, you may exchange it for something else in our store or receive a merchandise credit card to use whenever you like. If you prefer a refund, just show us your sales receipt or invoice and we will be happy to provide a credit to the original form of payment.

How can I return an item purchased online?
You may either return it to a store or ship it back to us.
Returns by mail:

• Complete the return form located on the bottom of your invoice.
• Enclose the return form inside the box and retain the top half of the invoice for your records.
• Pack items safely for shipping and affix the return shipping label located on the invoice.
• All packages must be sent through a traceable and insurable method. Return shipping fees are non-refundable.
• All returns will be credited to the original form of payment (excluding shipping and handling charges).

Please allow up to 21 days for us to receive your return and process your credit. Once the return is processed, we will send an e-mail confirmation of your credit. Please allow one to two billing cycles for the credit to appear on your statement.
Bath & Body Works
Returns Department
7601 Trade Port Drive
Louisville, KY 40258

Returns to a Retail Store:
At Bath & Body Works, no sale is ever final. If you are not completely satisfied with your purchase, you may exchange it for something else or receive a merchandise credit to use whenever you like. If you prefer a refund (excluding shipping and handling charges), just show us your sales receipt or invoice.
Please bring the following items with you when returning merchandise to a store:

• Your invoice as Proof of Purchase.
• The credit card used to purchase the merchandise.
• For gift returns original credit card is not required.
• Gift returns can only be made at stores.

Exchanges can only be completed at retail stores.

What are my payment options?

Credit Cards accepted:

• Visa
• MasterCard
• American Express
• Discover

Additional forms of payment accepted:

• Online Gift Certificates
• Bath & Body Works Gift Cards with PINs
• White Barn Candle Company Gift Cards with PINs

Important Information about Payment:

• For your security, the billing name and address must match that of the Credit Card used for payment.
• We are only able to accept credit cards drawn on a U.S. bank.

How may I use Promotion or Discount Codes I received?
Steps for redeeming a Promotion or Discount Code:

1. Enter the code exactly as it appears, in the field provided on one of the following pages: Shopping Bag page, Payment page or the Review Your Order page in Checkout.
2. Please note, codes are case sensitive.
3. Click "Apply" and your discount will be displayed in the payment summary.

Only one Promotional Discount code per order will be accepted.
Please refer to the promotion details for redemption information and specifics about the offer.