walgreens problems part 2

[marcialynnniemerg]

I was the person who asked for comments on a letter to a Walgreens manager. I elected to not send it, even though I revised it quite a bit using some of the suggestions. After the manager came out to talk to me last Friday, I went in Saturday to buy milk and pizza, Monday for 2 Almay mascaras and 1 pureblend mascara and one pureblend foundation. I did NOT go in Tuesday, but did go in today. This time I was told that I could only do ONE transaction per day with no splitting anything up, per the manager. I asked to talk to him and he came out to talk to me. He said that he has talked to his district manager about me and that he is limiting me to one transaction a day. I finally got him to relent about being able to buy cold products right before I leave town. I asked if I could only buy one of each deal, but do separate transactions and he said no. He said if I continued to argue--and I was NOT arguing or raising my voice--that the next step would be involving the police and arresting me for trespassing. I only have one Walgreens in town and I won't be able to use all the register rewards if I can't split up my transactions. Any good suggestions?

[texwifeinct]

I was the person who asked for comments on a letter to a Walgreens manager. I elected to not send it, even though I revised it quite a bit using some of the suggestions. After the manager came out to talk to me last Friday, I went in Saturday to buy milk and pizza, Monday for 2 Almay mascaras and 1 pureblend mascara and one pureblend foundation. I did NOT go in Tuesday, but did go in today. This time I was told that I could only do ONE transaction per day with no splitting anything up, per the manager. I asked to talk to him and he came out to talk to me. He said that he has talked to his district manager about me and that he is limiting me to one transaction a day. I finally got him to relent about being able to buy cold products right before I leave town. I asked if I could only buy one of each deal, but do separate transactions and he said no. He said if I continued to argue--and I was NOT arguing or raising my voice--that the next step would be involving the police and arresting me for trespassing. I only have one Walgreens in town and I won't be able to use all the register rewards if I can't split up my transactions. Any good suggestions?


Call Corporate and the District Manager. Good Luck.

[motherofmolly]

i vaguely remember the letter

maybe a call to customer service to speak to the district manager?

i do know that if the manager doesnt want you in their store anymore he can give you a formal notice of trespass (can be verbal depending on the state) or have the police tell you such and you cant go in the store any more...

if you have lots of rr to use, maybe have a friend, neighbor, or husband help you out

[swtchks]

I would contact Corp, not the DM, but CORP

[couponatormommy]

I would call corp. and send a certified letter to corp. the dm and to the store. Also find out if anyone else like CVS will match their ad. You could become a butt and round up the neighborhood kids give them each 5 bucks and have them each do a deal a day. I took my 6 kids into walgreens for the candy bar deal a few weeks ago, then looked at the manager as he is counting out 1.16 in nickels and dimes and told him they had came to spend their allowance and it wouldve been easier on him if he would have let me to several transactions for those over 3 days doing 2 day. Now he has told me treats and things i dont have to bring them and he will give the deals just leave the kids at home.

[TerryTerrific]

...

He said if I continued to argue--and I was NOT arguing or raising my voice--that the next step would be involving the police and arresting me for trespassing.

I only have one Walgreens in town and I won't be able to use all the register rewards if I can't split up my transactions. Any good suggestions?As customers, we are guests in retail establishments.

+

I have around 30 Walgreens within a 10 minute drive so if one gives me grief, I avoid it and shop at the other stores.

Within six months, there is enough turnover to go shopping at 'that store.'

In fact, just like CVS and their ECBs (ExtraCare Buck)s ...

I rotate my shopping trips so that I do not visit one store too often.

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Terence in Brook Park, oHIo

[mama2kangaandroo]

Wow, I am really shocked. I'm so sorry to hear this. I would probably not set foot in walgreens.... ever again...

[joshmamabear]

this issue is becoming more common that I have reasons to think this is not just at the district level but corporate level. I am sorry it happened to you.

if I may ask, did you have good relations with the SM prior to your being limited to 1 transaction per day? is it being implemented for EVERYONE or do you know if its only you that has been given that rule? If it was me and I know they are implementing it strictly for everyone, I won't feel offended BUT if I learn that the rule is meant for me alone, I'd be embarrassed and weigh things carefully prior to calling corporate. Before I contact corporate, I'd think of all my past tranasctions that may have earned the SM's ire that led to my shopping restrictions. I will probably just skip that store and lay low for a long time until there is change of management of that store. I'd not feel comfortable shopping at a store where they make unreasonable limits to what I buy. They can keep their merchandise and I'll go to other stores.

as to possible kicking you out of the store if you argue with the SM, yes they have all the right to do that since stores are private properties and you can be charged with trespassing if you continue to create "trouble" within the store premises.

Stay calm before you call corporate if you are decided on doing that. Like I said, it is important for you to weigh it carefully because the store can easily pull out all your past transactions via electronic journal reports to build a case against you, if necessary. If you're 100% sure that all your transactions are beyond question, (you did not do multiple b2b in one visit, no stacking of IVCs, used coupons for the exact product, size they were intended, etc) go ahead and contact corporate when you have calmed down. If you're not too sure, your other option is just to skip that store and go to other stores while keeping a low profile lest you become too noticeable if you do multiple transactions and gathering tons of RRs per visit. That is the surest way to get attention especially for couponers who roll their RRs in the same visit from one transaction to another.

[Ellec565]

OP stated she only has the one Wags, so it's not like she can just change stores. I would be very upset by what the mgr. said "He said that he has talked to his district manager about me". I would call the DM to clarify what has been presented as a one-sided view, and/or Corporate to clarify if there is a "too many" visit concern. Personally I think it's bogus. And doing a few back to back transactions in a day, or stacking IVC coupons with manufac. coupons is not doing something wrong so IMHO no need to weigh that in before calling.

I don't get the "fly under the radar" thing. Buying the RR posted items, and using the RR's is perfectly acceptable, why should any of us have to sneak around about the whole thing when we are doing nothing wrong?

[ubankit]

I think the more you complain, especially above the sm's level, the more grief you'll suffer trying to shop at this store. I had a problem with rr not printing (earlier in the year), contacted the cust service (800 #), complaint gets kicked back to the original store, sm already not happy with me, guess what, I get no satisfaction. I quit shopping at Wags for a couple of months (yeah, I'll show them!), but then the deals are too good to pass up. I learned to adapt (use cosmetics to check out, get to know those cashiers, learn to not make mistakes with q's, realize it ain't gonna do much good to make a fuss, etc). Bottom line IMO, you won't win the battle with the store, you're already on their "trouble" list, and if you get to be a big pain, they'll ban you or have you arrested for trespassing. It's rough that you only have the one store, you don't have any other options. Get some help with family, friends, neighbors, to use up your rr's, then follow the request that you only shop once a day. Let this stuff blow over without making any more waves and see what happens down the road. I've found that unless you are rich, powerful or influential, customer service doesn't really care a lot if they lose you as a shopper because in their eyes, you're much more trouble to deal with than any money they'll ever make off you, especially us couponers that get the good deals. Hey, it may not be right, but this ain't a perfect world.

[QponClippinQueen]

THis is how I look at... You are already very very limited in deals since your not allowed to shop but once a day and 1 transaction. You will not be able to get all the deals that way (sorry but I don't see it)..

Anyway if you complain the worst that can happen is your not allowed to shop there anymore.

So my suggestion is COMPLAIN COMPLAIN COMPLAIN... Call cs call the dm and get the ball rolling. Tell them your being treated unfair. That they do NOT limit anyone else (if they don't) and you feel you are being targeted cause you use coupons and get good deals. I would fight fight fight.

The way I look at it is your can't lost much here since your limited already so the only real way to go is up.

That is my opinion. And if you want help on that letter pm me.

[TerryTerrific]

..

I don't get the "fly under the radar" thing.

Buying the RR posted items, and using the RR's is perfectly acceptable, why should any of us have to sneak around about the whole thing when we are doing nothing wrong?Mainly because the RR program is broken, broken with inconsistencies.

When something is broken it does not work correctly.

It will cause you grief and the help will get on your case and you do not really deserve it.

+

If I were to meet someone that said to me that they are interested in RRing (or shopping at Walgreens) ...

I would look them in the eye and say:

"Abandon all hope, ye who enter!"

+

Truly, RRing is not for the weak at heart.

So, if you fly below the radar, you will live a most enjoyable life, if not ... stock up on the Tums because you will need 'em.

You could be Mother Theresa-like and still be on the receiving end of grief if you question Walgreens about their way of doing business.

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As crooner Monsieur Sammy Hagar will tell you ...

"It is easier to push instead of pull."

-Give To Live (1983)

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Terence in Brook Park, oHIo

[TerryTerrific]

...

Anyway if you complain the worst that can happen is your not allowed to shop there anymore.

So my suggestion is COMPLAIN COMPLAIN COMPLAIN...
For me, the word 'complain' is such a harsh, harsh word.

Just like the phrase 'constructive criticism.'

I prefer 'constructive comment.'

+

Complain to someone and they will feel like they have to act in a defensive way because they feel like they are being ... attacked.

So, the way to go is to make your effort a win-win situation.

Politely state the situation du jour and offer a win-win solution.

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The 'more bees with honey than vinegar' thingy is soooo true.

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Q) Retail establishments are not in the business to give your grief ... or are they?

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Terence in Brook Park, oHIo

[Freeman36]

I honestly feel for you in regards to this situation. Unless you have help from friends and family you will lose out RR's to expiration dates,and the ability to accumulate more of them. I have no idea how often they rotate meanagers(meant to spell it that way),but that may not eradicate your issue. The cashiers I am sure are also aware of the restrictions placed upon you,and most likely will pass along the info to the next manager. If it were me,I would sadly say goodbye to Wags. Obviously the manager does not care for you,and is going to find a way to ban you,and for my own ego I would rather cease shopping there,rather than being banned.

[joshmamabear]

I saw your first thread on this issue. Since you have only 1 store to shop at, this is my suggestion which I would do if I was in your situation.

If you complain to corp, worse case scenario is you may "win" but still lose at the store level. Why? even if corp takes your side, you'll still have to deal with the store, and not corp. The store staff can still make your shopping trips uncomfortable, if they want to. AND, the SM has the right to limit your transactions whether you like it or not. Store staff can scrutinize all your coupons each time you shop there and they have the right to do so. If that doesn't drive you away from their store, then good for you. They would have to deal with you in a civil, courteous manner while at the same time, still enforcing limits set by the SM. Its your choice if you still want to continue shopping there given those conditions. Would you call corp each time you're made to feel uncomfortable? Better learn to choose your battles, accordingly.

I'd rather lay low in your case instead of bringing my case to corp. If, there is change in store staff the next few months or years, then I may try my luck again. I believe in "flying under the radar" instead of being high profile to the point of rolling recently earned RRs from one transaction to the next ad infinitum. For me, that is :poke:my luck too far.

Keep us posted on what you decide. Good luck!

[kcuts]

Wow, I am sorry you were treated so poorly. If you are using your q's legitimately and not doing more than posted limits (the store I frequent has limit signs up and they usually say limit of x per customer per day) then I would say you have a manager who has "issues". I would certainly make sure that his boss knows what has transpired, tell him your view of the situation and I would not do it in an email, I would make a phone call. Perhaps if his boss has both sides of the story he can help you both reach a resolution.
Good luck to you.

[cori n wes mom]

I probably wouldn't go back....they just don't seem to want to have your business.

[milkdonormama]

I read your other post too. I hope you have had a chance to reflect on this. Is it worth all the stress? Do you really want to spend that much time at Walgreens? If you were truly doing that much shopping then you probably have a big enough stockpile of what your family can use for a month or three. Why not give it up for 3 months (say till after new years) and then go back and see if they don't treat you any better?

[jen276here]

If you shop a store so much that you might as well live there, you are drawing too much attention to yourself. I am not saying fly under the radar but if you are there for an hour, 2-3x per day, every day or so, you have officially become a loss prevention concern. KWIM? I'm sure you haven't done anything wrong, but loss prevention and store management surely thinks you are because it is extremely unusual - now no one said us couponers are 'normal' (:hysterical:) but it just doesn't fall under normal behavior to them. If you had already established a good working relationship with this store, I'd say it is a different story (ie I can go to my favorite Giant Eagle 14 times per day and they wouldn't even flinch, but they all know me by name, say 'hi', talk with my sons, are familiar with my shopping habits, etc. etc.) but unfortunately that relationship obviously wasn't there to start. I'm not saying you have to be BFF's with your stores, but I will tell you letting them get to know you and you getting to know them before you go gang-busters on deals really helps!

I too am going to suggest you sit back a bit and wait some time (maybe a week or two) before you go back in. Then I'm going to suggest you initially limit your shopping to 1 day per week and just 1-2 transactions at very most. By stepping back you will let the mgr know you respect his position (whether you agree with it or not) and it allows him to realize you are not trying anything slick, you are just trying to shop smart. I think after some time you would be in a better position to do more trips/transactions with out much fuss (hopefully!).

I know this doesn't sound fair to step back, but it may be the only way you get to continue shopping at that store! What's worse, only being able to do a few deals per week or none at all plus be banned from the store - knowing you could be arrested for even stepping foot in there?

I don't think you should write corporate quite yet. I think you should wait and see if the his behavior continues after you have given him the opportunity to see you are not a 'threat' (as he may see it) to his store. I think you would have better ground with the DM and corporate then.

Whatever you decide, I do wish you luck and hope all works out for you!:smile:

[DonnaMac]

I'm sorry and maybe I am wrong but that is just darn genius! I love it when we win with all the crap we take! You go! You just made me stand a little taller!




I would call corp. and send a certified letter to corp. the dm and to the store. Also find out if anyone else like CVS will match their ad. You could become a butt and round up the neighborhood kids give them each 5 bucks and have them each do a deal a day. I took my 6 kids into walgreens for the candy bar deal a few weeks ago, then looked at the manager as he is counting out 1.16 in nickels and dimes and told him they had came to spend their allowance and it wouldve been easier on him if he would have let me to several transactions for those over 3 days doing 2 day. Now he has told me treats and things i dont have to bring them and he will give the deals just leave the kids at home.

[tinahall99]

Last fall was when I first learned about all the WAGS/CVS deals and I got so into it that pretty much everyone started to think I was nuts and the management staff at my local store started to get on me about splitting purchases/etc. It was hard to take a step back and slow down, basically stop. Even only doing deals for a few months, we still have deodorant, shampoo, body wash, etc. a year later. I don't go into one of the stores more than once a week unless the deal is something we really need right then, and I limit myself to two transactions if I absolutely have to. You should not be made to feel like a criminal, but you are probably bending the rules since the typical person is going to wait and use their RRs on their next visit and all the other things the manager is upset about. Since they make you feel like a criminal, I would refuse to shop there. At most WAGS, they get a new manager every couple years, so you might get lucky. Since I slowed down my WAGS shopping, the people at my local store don't know me quite as well and they don't think I'm obsessed anymore. I go to another store 20 miles away when we go to church in that town, and since that is Sunday morning, I buy most of my stuff there in one quick run. Since DH is in the car with the kids, I have to keep it quick and simple. The cashier there is even starting to know me and told me that if the manager is on duty, I can't use RRs I earn in that visit to pay for my next transaction. So I won't be pushing that issue anymore. If there is a hot deal I want to do repeatedly, I drive 35 miles to the "big cities" where there are like 8 stores I can go to if I need to, but usually I go to 3-4 at most and I have my fill of whatever it is.

I don't want to encourage WAGS to go to a membership card program that limits purchases, but if so many of their staff have to become "cops" and customers have to become "criminals", they should have a card program like CVS that lets you only do hot deals once. I understand they don't want one person wiping them out of products, but they don't have the time to enforce the limits on everyone equally so they need to do something different to make it fair for everyone. Some managers don't mind who buys their products, one person's money is as good as everyone elses and "one (customer) in the hand is worth two in the bush", but other managers are like the one you encountered who thinks you are cheating the store. Everything is inconsistent.

[warcraftbaby]

Hmmm. You have 3 options. First, follow his rules of one per day and see if you can play his game by his rules. I'm not sure of your family size, but that's 7 transactions a week and for my family of 3 that's definitely more than enough! So if you get really crafty with your math and rolling, you might be able to do it. If you've got kids, a hubby/SO, friends, etc. see if they'll join you on your Wags crusade.

Option 2, say forget it and shop elsewhere. Since I believe it was you who had 18 transactions last week or the week before, I'm guessing you have quite the stockpile? That may be a viable option for some time and you can try again when things cool down.

Option 3, call corporate/DM. This ends in one of two ways. Either in your favor, which may leave you with a staff that is breathing down your neck with each coupon, or not in your favor which means that you are back to option 1 of playing by the store manager's rules or risking police involvement. It could go really, really well and it turns out this is all just a misunderstanding, or it turns out very badly.

I have to ask, when you first started going to this store, were you doing as many transactions as you are now? See I have one store like you do (see my siggy, people always say "just go to another one" and that's why I put it in my sig line lol) so I tread carefully. When I first started I was only doing one transaction maybe once or twice a week. Then I built up to two back to back, then maybe 4-5 multiple times a week. All the while I was building friendly relationships with the staff. I don't do that many now since the ESR ended, but I'm usually in a couple times a week with maybe two transactions a day. I'm just wondering if you blew into this Wags like a couponing hurricane and that's put a bad taste in the manager's mouth. Cats knows if I move I'll have to reign myself in at a new Wags and learn to control myself all over again :giggle2:

[ladydi]

OP, why not take a month break. They will probably have new staff by then and you can start fresh.

I remember your letter and I also agreed it would be better not to send it (too long and rambling).

Flying under the radar, for those of us who have been couponing for years, was always the motto. I have read on this board an explosion in complaints to DM, Corp, etc. in recent years and wonder if that has anything to do with the huge reduction in deals lately.

Just IMHO.

[TerryTerrific]

...

I have read on this board an explosion in complaints to DM, Corp, etc. in recent years and wonder if that has anything to do with the huge reduction in deals lately.

Just IMHO.
I do not think so.

+

Just like the grocery store business, the drug store business is such a competitive one that each chain has to 'undo' the others to attract and to keep their customers.

It is all about market share.

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Promotions / offers go in cycles.

A lot has to do with busy and slow times of the year.

Companies compile / store / utilize information from data collected as to how future promotions should be excuted.

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Chains want your feedback and if one does it in a constructive way, it gets noticed and considered.

Venting (I am not referring to anyone) does not really help the stores ... constructive comments do.

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Q) Want to see a chain go downhill?
A) Stop providing constructive comments!

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I consider myself 'a consultant' when I communicate to a business.

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Terence in Brook Park, oHIo

[ccenr]

I don't get the "fly under the radar" thing. Buying the RR posted items, and using the RR's is perfectly acceptable, why should any of us have to sneak around about the whole thing when we are doing nothing wrong?[/quote]

doing multiple transactions was never the intent of any retail establishment. so flying under the radar, could be the best thing to do rather than getting banned.
using rr's and doing deals as they were intended IS flying under the radar, fighting because you want to do multiple transactions and do the deals multiple times, just shows that you are taking advantage. yes they should state exactly what they expect on the coupon, but come on do you really think they want you to empty their shelves and tick off other customers that come later in the week.

[Ilovecoupons]

Find out when the manager is not on duty and when there is a shift change. I know when I go in it's mostly in the AM and the manager that I know (who I used to think was mean and he was the reason I stopped couponing last summer, but now has been totally nice to me) and the cosmetics cashier are there. He is more than happy to do something to help an RR print if it doesn't and she is patient with me in doing my transactions. However I only do 2-3 at a time, not the 5 or more that some people do. And if there was an issue with that manager, I'd go in later in the day when I know that he is off of work and start to build a relationship with who ever is in cosmetics at that time. So maybe most days of the week just go in when that manager is on duty and do a transaction and if you want to do more than 1 a certain day, go at night as well or when ever there is a new shift of people. If you go with the shift normally then the other shift wouldn't know who you are, unless there is some picture of you at their registers.

Also consider getting your "cold items" at a different store if there is one closer to your home. That will take 1 transaction each time right out of the picture. Or buy more at a time so you have to buy less times.

[NewCouponDaddy]

doing multiple transactions was never the intent of any retail establishment. so flying under the radar, could be the best thing to do rather than getting banned.
using rr's and doing deals as they were intended IS flying under the radar, fighting because you want to do multiple transactions and do the deals multiple times, just shows that you are taking advantage. yes they should state exactly what they expect on the coupon, but come on do you really think they want you to empty their shelves and tick off other customers that come later in the week.

It is all about relationships....
Cashiers & BA's are people too (I am not one, nor do I know one personally). Some Wags Managers have bad relationships towards their employees & when they say to enforce strict limits, they can get in trouble. Some employees have good managers who say limits, but if you have good relationship with a cashier/BA they will let you do some more regardless of the manger (Sometimes this is because they get paid more if you are buying what they get bonus money on).

Some stores & managers are okay with lots of sales & transactions. Although, if someone comes in all crazy & demanding every cent out of every deal/coupon everytime, cashiers & BA's can take offense to that, or maybe it gets them in trouble for scanning a q wrong or not treating a customer nice enough.

I know a lot of my cashiers & BA's who will do how many transactions & I try to stay pleasant...If it is a one who lets me do multiple transactions, even when they forget to scan one q or mess it up, I just let it go, but I do nicely let them know by saying something like "Oh, we forgot to scan this q...aaahhh, you let me do more deals, so I don't mind about 50 cents, we'll get it next time". This also avoids a manger getting involved for whatever & looking hard at my transactions or how many I am doing....

Just my 2 cents & my just my humble opinion...

For my own advice, I also have stores I avoid just because they are complete a PITA, so sometimes there is just nothing you can do!

[BRG]

I don't get the "fly under the radar" thing. Buying the RR posted items, and using the RR's is perfectly acceptable, why should any of us have to sneak around about the whole thing when we are doing nothing wrong?

I don't get it either. Why should we have any negative feelings, like they're doing us a favor to sell their stuff to us. Under the radar means what, when every clerk in the store knows your name and you know theirs. How can you be under the radar when going in as often as we do. If you don't do multiple transactions that means you're going in more often during the week. Either way we are seen. In towns with only one WAGS, and there are many of them, it just really isn't possible to fly under the radar, IMHO.

[TerryTerrific]

Really ...

No one has to get 'flying under the radar.'

+

If one wonders how some Walgreens' shoppers deal / cope with:

• advertised items not being in stock
• conflicting RR rules
• employees that just do not give a darn

They cope by flying under the radar ... not raising a ruckus.

They give their shopping experience their best shot and they make an extra effort in learning something new from each and every 'visit.'

+

One thing I do is I write down just how many RR coupons I should be receiving and if they number does not jive, I do not leave the store until I am a happy camper.

I now print, on the back corner of the RR, what product generated that RR.

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Terence in Brook Park, oHIo

[cowgirl cashier]

I think we need to remember that a manager has the right to refuse service to anyone for any reason (providing it's not discriminatory in nature). This is pretty much the way it is.

If you go in, do 12 transactions three times a week yes, your going to get noticed and it's going to cause problems.
If your not organized w/ your purchases, digging for your coupons, not sure which rr you should use, constantly running back and forth for 'fillers' well that is not going to fly because you are then inconvienencing other customers by making them wait and your probably irritating your cashier because your so harried by the whole process.

It's something else to do 3 quick transactions that are organized, fast, and your ready to pay before it's even finished...well you can easily get by w/ visiting the store a couple times a week.
I've told even my regulars who come in...I know you love your separate transactions but if they become a problem, you aren't organized or it's holding up others behind you in line then we can't do it...you can come back or get back in line. They understand and have all been really good. I did have to remind one last week...that she needs to do her math Before getting in line because it isn't fair to ask others to wait while she's adding up her total and figuring coupons v rr #'s and how many fillers she needs etc...

Side note: if it's a free after RR item then we do not allow multiple transactions with that item. it is one offer per customer per day, non negotiable.

[MzKoni71]

IDK, WAG's is just so iffy!!! Today, my daughter did my shop for me and was given a hard time about (a) using the coupon for the diabetic monitor and receiving the $5 RR, (b) being able to use 2 RR's in one transaction, (c) she was supposedly have shopped there yesterday and bought 2 monitors and "got away with it when it is supposed to be 1 per day" (she didnt shop yesterday, only today...she hates WAG's and hates for me to send her there)....I really dont know if I want to keep shopping at WAG's cuz it just seems like my blood pressure rises with each ordeal...I have heavenly experiences at Publix, CVS, and Target...I dont like making a mountain out of a mole hill but it only takes 1 rock to create an avalanche....If they are going to limit me to one RR used per day or 1 transaction per day, then, I dont need to shop there....Believe it or not, there are times I honestly forget to buy an item and have to go back and buy it....So, are they trying to say, come back tomorrow for that gallon of milk or that loaf of bread (which for some reason, always seems to be the 2 items I forget to purchase and almost always have to go back and buy)......On another note, there is a word that we hate use when stores monitor certain people, it's called "profiling"....Unbelievable that you would want to use the word racial in front of it but instead you now have to put the word coupon "profiling"......Some stores are just not coupon-friendly and hate to see coupon users coming...(I was in Target last week taking advantage of the cereal deal and the male cashier was checking my cousin out and took her coupons, scanned them and actually threw them in the trash...We both were shocked...My cousin asked, "Aren't you supposed to keep those in your drawer?" He was like, no, we throw them away...I told him, no you supposed to keep them cuz this is how your store gets their money back.......My point is stores want to allow us to use coupons and take advantage of all the deals being offered but often time, they don't want to take the time to provide the necessary training or info to their employee's......If it makes you feel better to complain, then by all means and write your letter and complain....I personally would act like a CSI agent and get my proof that it is just me there doing this too....All it takes is one person to get the ball going, how else have so many negatives in society been corrected... (on a side note, only you know the exact details of what transpires each time you shop....we can blog and chat about how all is unfair but end the end, we can only speculate and side with you...something similar to what the D/M does with the S/M....they know the S/M but don't know you....If the S/M say you are this way, then you must be convincing or show proof to the D/M of how things really are)