dtsalvador
10-29-2009, 09:14:07 PM
Tonight I was shorted $162 in coupons by the cashier. I hadn't been to the commissary in 2 months, so I had a boatload of coupons. I used over 100 $1 coupons, 5 $3.75(dove skin revitalizer), 2 $10 coupons(b3save10),
etc. AS the cashier was scanned the coupons, I sort of watched, noticed her bending over the cash register several times & I even asked her if she was sick, but I was talking to the bagger whose Mom and Brother are the same ages of my Mom & brother, with the same health issues, except mine died this year while his are still living. When the total came up, I told the bagger it was about $100 higher than I expected. I thoroughly checked my receipt when I got to my car, and promptly returned to the commissary to find my missing coupons. Luckily the night manager knew me, and started checking for the lost coupons that I said were missing. She kept calling the cashier over, who would drop off handfuls of coupons she didn't scan. Finally I was so angry when she came over again, I asked her where the coupons were that she didn't use. She said, "They're around." Where? "Just around". I asked her if she threw them away, she said "No, I put them in my drawer, I just didn't use them because they wouldn't scan." I asked her to bring all of her coupons over and proceeded to pick out all of the coupons I used-showing the $162 shortage. The night manager told her she is supposed to enter the freebies and any coupon that doesn't scan manually, and she said, "No you don't. It means she didn't buy the product." UNBELIEVABLE!!! I told the customer service rep and the manager that I would be filing a complaint with Deca, the Base commander and this cashier should be reprimanded and relieved of her job. If she did it to me, she's done it to others. She was so arrogant and she could have cared less. I almost lost $162... I'm still mad. Plus I wasted 70 minutes trying to get this corrected with everyone staring at me like I was a freak. However, I did announce very loudly several times that the cashier shorted me $162 by not scanning my coupons, but the cashier just laughed, and never apologized.
etc. AS the cashier was scanned the coupons, I sort of watched, noticed her bending over the cash register several times & I even asked her if she was sick, but I was talking to the bagger whose Mom and Brother are the same ages of my Mom & brother, with the same health issues, except mine died this year while his are still living. When the total came up, I told the bagger it was about $100 higher than I expected. I thoroughly checked my receipt when I got to my car, and promptly returned to the commissary to find my missing coupons. Luckily the night manager knew me, and started checking for the lost coupons that I said were missing. She kept calling the cashier over, who would drop off handfuls of coupons she didn't scan. Finally I was so angry when she came over again, I asked her where the coupons were that she didn't use. She said, "They're around." Where? "Just around". I asked her if she threw them away, she said "No, I put them in my drawer, I just didn't use them because they wouldn't scan." I asked her to bring all of her coupons over and proceeded to pick out all of the coupons I used-showing the $162 shortage. The night manager told her she is supposed to enter the freebies and any coupon that doesn't scan manually, and she said, "No you don't. It means she didn't buy the product." UNBELIEVABLE!!! I told the customer service rep and the manager that I would be filing a complaint with Deca, the Base commander and this cashier should be reprimanded and relieved of her job. If she did it to me, she's done it to others. She was so arrogant and she could have cared less. I almost lost $162... I'm still mad. Plus I wasted 70 minutes trying to get this corrected with everyone staring at me like I was a freak. However, I did announce very loudly several times that the cashier shorted me $162 by not scanning my coupons, but the cashier just laughed, and never apologized.