kval07
10-02-2009, 03:47:27 PM
Went to Meijer today and bought six Old El Paso seasoning packets and two Lysol wipes. I used 2 B2G1 seasoning free, $1/2 Lysol wipes mfc, and $1/2 MMB.
Everything scanned perfect until that stupid MMB coupon. It asked for assistance, uscan person came over and punched in their code. It showed up as CM promo .00, but did not reduce my total by the $1. I pointed that out and when she looked closer, asked me what that $1 that already came off was for. Explained it was a mfc coupon, and then she proceeded to preach to me an incorrect coupon policy, stating I couldn't combine the two. I of course didn't have my binder with me to provide the blurb that prints when you print the coupons so had no defense.
She asked the other uscan cashier who axed pushing it through on the same basis. I disputed it and then the new excuse was that it had already been used, that's why it didn't deduct the $1. They quoted some four page memo on "one and done" coupons. They went on and on until finally I snapped and told them, "look, I know more about Meijer's coupon policy than you do, so just give me my coupon back and I'll get my dollar at CS."
Of course the went and called them as soon as they turned around to "warn" them about me, lol. Get there and as soon as I mention I want my dollar they say its a one and done coupon. :rolleyes24: I told them I wasn't leaving the counter until I got my dollar or until I got a copy of the four page memo everyone just got. And everyone got it because FOUR different people mentioned they just got it. After about ten minutes I got my dollar when the cashier was gracious enough to "push it through just this time." I left my name and number for the customer service manager.
Got home and called corporate and explained the situation. I got clarification that "one and done" refers to emailed coupons. The girl said that it must be a store issue, since the same situation happened yesterday. (The cashier forced it through no problem.:BigHand:) I told her I had to respectfully disagree since it is happening at all Meijer stores. I told her that a lot of people are upset and complaining about it on a coupon forum I am on. She sounded shocked and typed up on email to advertising explaining the problem while I was on the phone. She told me they have no printed coupon policy to email me, but that someone at the store would have one for me. (Contradicting the store...) Before she transferred me to the customer service manager, I asked for a call back or a follow up which she said was no problem. She was really nice and understanding.
Got on the phone with the CS manager at my store who had already been briefed that I was using a one and done coupon. Her interpretation was that each person may only print one MMB coupon. If you print two of the same, the computer will recognize that you already printed/used one because of the barcode and not take off the amount. Using her logic, I told her that because I printed that Lysol coupon here in Michigan, all you guys in OH are SOL. Duh, that makes no sense. It took ten minutes to get that point across. So then it was decided that her cashiers don't know the difference between a MMB and a one and done coupon (something emailed with a different code so you can't forward, etc.)
Then my next thing was to clarify if they follow Meijer's policy of allowing the combination of a mfc and a MMB. Yes. Okay, so why do your cashiers not know that? They JUST read a four page memo, right!:banghead: She said she would pass that along after I explained that when I print coupons from Meijer's website it tells me I can.
My next issue was why in the world are her cashiers so confident about their knowledge of the coupon policy when they so obviously have no clue? (I gotta give them credit for really believing in what they were saying though, lol.) I told her I don't work at Meijer, and never have, but I knew more about the policy than all four people I spoke to at her store today, who all preached that four page memo like it was the gospel. And that is employee only information, so I can't have a copy of that either. I wasn't going to fight that battle though. I told her I have a lot of good coupon experiences at her store, but the few who make it up as they go along make it really frustrating. She promised to pass it all along to her employees. We'll see.
I then asked what the procedure was for coupons that scan but don't lower the total. She said, oh, the cashier should just handle that right there or if the customer notices after the transaction is done, they can go to CS. No kidding! I tried that today and it was a mess.
Any who, if anyone axes your MMB coupons as "one and done" now you know what they are talking about. I was going to email the MMB coordinator but when the woman at corporate said she would email advertising, I figured I'd wait on a response.
Sorry for the mouthful. :giggle2:
Everything scanned perfect until that stupid MMB coupon. It asked for assistance, uscan person came over and punched in their code. It showed up as CM promo .00, but did not reduce my total by the $1. I pointed that out and when she looked closer, asked me what that $1 that already came off was for. Explained it was a mfc coupon, and then she proceeded to preach to me an incorrect coupon policy, stating I couldn't combine the two. I of course didn't have my binder with me to provide the blurb that prints when you print the coupons so had no defense.
She asked the other uscan cashier who axed pushing it through on the same basis. I disputed it and then the new excuse was that it had already been used, that's why it didn't deduct the $1. They quoted some four page memo on "one and done" coupons. They went on and on until finally I snapped and told them, "look, I know more about Meijer's coupon policy than you do, so just give me my coupon back and I'll get my dollar at CS."
Of course the went and called them as soon as they turned around to "warn" them about me, lol. Get there and as soon as I mention I want my dollar they say its a one and done coupon. :rolleyes24: I told them I wasn't leaving the counter until I got my dollar or until I got a copy of the four page memo everyone just got. And everyone got it because FOUR different people mentioned they just got it. After about ten minutes I got my dollar when the cashier was gracious enough to "push it through just this time." I left my name and number for the customer service manager.
Got home and called corporate and explained the situation. I got clarification that "one and done" refers to emailed coupons. The girl said that it must be a store issue, since the same situation happened yesterday. (The cashier forced it through no problem.:BigHand:) I told her I had to respectfully disagree since it is happening at all Meijer stores. I told her that a lot of people are upset and complaining about it on a coupon forum I am on. She sounded shocked and typed up on email to advertising explaining the problem while I was on the phone. She told me they have no printed coupon policy to email me, but that someone at the store would have one for me. (Contradicting the store...) Before she transferred me to the customer service manager, I asked for a call back or a follow up which she said was no problem. She was really nice and understanding.
Got on the phone with the CS manager at my store who had already been briefed that I was using a one and done coupon. Her interpretation was that each person may only print one MMB coupon. If you print two of the same, the computer will recognize that you already printed/used one because of the barcode and not take off the amount. Using her logic, I told her that because I printed that Lysol coupon here in Michigan, all you guys in OH are SOL. Duh, that makes no sense. It took ten minutes to get that point across. So then it was decided that her cashiers don't know the difference between a MMB and a one and done coupon (something emailed with a different code so you can't forward, etc.)
Then my next thing was to clarify if they follow Meijer's policy of allowing the combination of a mfc and a MMB. Yes. Okay, so why do your cashiers not know that? They JUST read a four page memo, right!:banghead: She said she would pass that along after I explained that when I print coupons from Meijer's website it tells me I can.
My next issue was why in the world are her cashiers so confident about their knowledge of the coupon policy when they so obviously have no clue? (I gotta give them credit for really believing in what they were saying though, lol.) I told her I don't work at Meijer, and never have, but I knew more about the policy than all four people I spoke to at her store today, who all preached that four page memo like it was the gospel. And that is employee only information, so I can't have a copy of that either. I wasn't going to fight that battle though. I told her I have a lot of good coupon experiences at her store, but the few who make it up as they go along make it really frustrating. She promised to pass it all along to her employees. We'll see.
I then asked what the procedure was for coupons that scan but don't lower the total. She said, oh, the cashier should just handle that right there or if the customer notices after the transaction is done, they can go to CS. No kidding! I tried that today and it was a mess.
Any who, if anyone axes your MMB coupons as "one and done" now you know what they are talking about. I was going to email the MMB coordinator but when the woman at corporate said she would email advertising, I figured I'd wait on a response.
Sorry for the mouthful. :giggle2: