Walgreens issue: only 1 RR per purchase???

[AkayaLivin4JC]

First, I apologize if I am supposed to post this in a particular place: I couldn't find where if I was supposed to.

Yesterday was a VERY FRUSTRATING Wags day for me :( The manager told me it was "the policy" for them to only accept one RR per purchase. I calmly said to him, "may I see the policy" and he replied, "I'll let it go this one time, but just know that IS the policy."

Then after that, my transactions when to puts because my Wags theraflu Q wouldn't scan (scanned up 2 bottles of theraflu and 1 filler and the first q they rang was Wags...it wouldn't take. then I had then void that and tried 2 boxes of powder theraflu, still woudln't take).

I ended up having to leave to go to church, and decided I shouldn't be stuck with the products I bought in the back of my car having overpaid for them, and I wanted to avoid confusion, so I went to a DIFFERENT Wags store to return my items and explained the trouble. They were very nice, and I ended up getting back more $ than I paid because of the MQ's BUT when I got the stuff I wanted to buy there, these nice people also said that the new policy was only 1 RR per purchase. I didn't put up a fight at all there, because they were so nice and I got more $ back than I paid in returns (actually, so much back that after my MQ's I got my small shopping order and still had the $20 I started the day with at the other store). It was a bitter sweet day. I didn't get everything I needed, and now I don't know how to make deal scenarios with only 1 RR per purchase! This is SO confusing to me. :sad:

Does anyone have a policy I can print out and take with me to show them that that is not the Walgreens policy? I appreciate all of your help in advance!! :smile:

[joshmamabear]

First, we have to clarify. When you say 1 RR per purchase, do you mean per item you have in a transaction or the whole transaction? Usually, when we say purchase, it means one item while multiple items in one order make a transaction.

Most stores have the rule of one RR per transaction but you can have other regular MQs per item you have (that includes the RR). so if they say one RR per purchase, I don't see a problem as long as you have equal or lesser number of coupons for the items you're buying, all your coupons/RRs should go through.

if they limit you to one RR per transaction, that is YMMV. Most stores have that policy now and I've read that when people called corporate, they were told that stores have been given blanket authority to decide on this matter. Your option is to look for stores that allow use of multiple RRs per transaction.

[purp66]

Good luck with that.
It seems the walgreens "policy" is whatever the manager feels like enforcing that day.
Your best bet is to just keep going to the "couponer-friendly" wags and give them your business... and forget the other store.
Ya can't fight "wags city hall"!

[AkayaLivin4JC]

First, we have to clarify. When you say 1 RR per purchase, do you mean per item you have in a transaction or the whole transaction? Usually, when we say purchase, it means one item while multiple items in one order make a transaction.

Most stores have the rule of one RR per transaction but you can have other regular MQs per item you have (that includes the RR). so if they say one RR per purchase, I don't see a problem as long as you have equal or lesser number of coupons for the items you're buying, all your coupons/RRs should go through.

if they limit you to one RR per transaction, that is YMMV. Most stores have that policy now and I've read that when people called corporate, they were told that stores have been given blanket authority to decide on this matter. Your option is to look for stores that allow use of multiple RRs per transaction.

It was per transaction. Thank you for clarifying this. I'm gonna have to try to get WAY more creative with scenarios. Thank you :)

(what does YMMV mean?)

[AkayaLivin4JC]

Repped you both!

[snafu4me]

(what does YMMV mean?) = Your Mileage May Vary

[lui1828]

I have the same problem today. I have 2 $3.00 R/R. I go to nyc wags to buy the Vaseline lotion 6.99 (and get another R/R for 6.99).

First problem. Vaseline is not on display. The clerk tells me to ask for it ast the register.

I get a bag of nut for $1.00. This way I have two items to match the 2 RR.

The cashier gets the Vaseline (it's hidden under the counter) and give her the nuts and 2 RR.

Second problem. She tells me it's only 1 RR per transaction. Last month the same store had no problem taking multiple RR in one transactions.

I told her to cancel the transactions and return my coupon.

[CraazzyMom]

At our store you can use more than one per transaction but ONLY if they are from different manufacturers. You can't use two from P&G together for example.

[whattheheck45]

Today was a sucky day... I walked into Wag. to get my freebies. Got to the register I was going to purchase the razor, toothbrush, herbal essence shampoo, and the dentex floss. I had a coupon for the herbal essence for $1.00, $1.00 for the dentex floss, and $2.00 for the razor.
Well, she put in the coupons and then I handed her the RR's well, the $1.00 went through, but the $3 and the $7. beeped. So I got them to take off the razor and give me back my coupon. so it OOP it was $3.30 and got bacl 2-RR's for $2 each. And I have to mail off for the toothbrush RR, becasue the register is not printing the coupon.Oh, I also had a filler but it still would not take the other coupons.. which that sucked.
Where did I go wrong?

Going to try tonight at another Wag. but this time I'm going to get just the Razor and a filler and try to use the RR first then the MQ coupon. That might work. if not then they can keep it.LOLOL

[joshmamabear]

reading all your experiences, I feel so fortunate. we have coupon friendly stores and most are well stocked on the first day of sale and even on Saturday nights since there are 2 truck days per week now.

Its frustrating that all stores cannot be on the same page regarding policies but I think most policies are based per district. if there are issues you want clarified, it is best to ask the DM that covers the stores you shop at.

[LittleLady2]

I'm confused. Did you have one filler, or multiple fillers? If you had MFQs on the floss, H/E, and razor, then tried to use 3 RRs you would have had to have 3 fillers total (you can't have more than one MFQ per item - 6 MFQs means 6 items minimum). Also, doing the math it looks like you had more RR / MFQ value than item value, which would make it so that all of your RRs wouldn't work (they can't dip into the tax amount). I don't know what your filler was, it may well have taken care of that issue. Other than these 2 things, I don't know what the problem might have been. Hope this helps some ...

[resQspringers]

First, we have to clarify. When you say 1 RR per purchase, do you mean per item you have in a transaction or the whole transaction? Usually, when we say purchase, it means one item while multiple items in one order make a transaction.

Most stores have the rule of one RR per transaction but you can have other regular MQs per item you have (that includes the RR). so if they say one RR per purchase, I don't see a problem as long as you have equal or lesser number of coupons for the items you're buying, all your coupons/RRs should go through.

if they limit you to one RR per transaction, that is YMMV. Most stores have that policy now and I've read that when people called corporate, they were told that stores have been given blanket authority to decide on this matter. Your option is to look for stores that allow use of multiple RRs per transaction.

The WAGS nearest me had a sign up tonight and it said one RR per purchase, but a MQ could be used with a RR if it didn't go over the transaction limit. I wonder if that means the clerk has to ring up every item separately if you want to use more than one RR? Maybe though, that was not clear, and it meant that only one RR would print if you bought multiples of the same item. (For some reason, that does confuse people.) :shrug7:

The store I had been to prior to that one (and I bought different things totallly) had no problem ringing 3 MQs and 22 RR, which are MQs, if you stop to think about it, since they have a company name on them. I still wound up paying about half OOP, but I needed to get home to the dogs.

I do shopping for a few friends and/or family members who have physical limitations, like the person lives alone but is legally blind, are in need of a knee replacement, confined to a wheelchair, that kind of thing. It's not every day and I've never done any shelf-clearing, but checking out one item at a time would definitely send me elsewhere! :hectic1:

[warren_tax]

My Walgreens in Athens Tx is out of control!!! Every time I go in there they impose new limits on the couponers! As of yesterday their rules are this: If you are using a coupon on an item, you must present that coupon with the item, so that as the cashier rings up the item, she can then verify the validity of the coupon, and take it at that time. Only one advertised special (RR deal) per person. I don't know if that means per day or per week, they hedge every time I ask that question. As of today, you can do up to two transactions per visit per day. You can come back later that day, but can only do one transaction. The cashier at the store told me the manager said it was because the "coupon people" were wasting cashier's time. The manager watches transactions from the mirrored booth in the sky, and will call the cashier and tell them not to sell you something, that you already purchased it that day! Internet print coupons are PREFERRED to be on the paper that they were printed. (One of the store employees evidently let a customer use $700 in copied coupons for crest whitestrips on diapers, how she did that I don't know????) Absolutely positively no expired coupons, not a day, not a minute! If a cashier has ONE expired coupon in her drawer at the end of her shift she gets written up. After three write ups, they get fired. One cashier told me she found one in her drawer, so she replaced it with cash out of her own pocket!!! I am about to quit on my Walgreens.....I hate feeling like a criminal when I go in there! I never have ANY problems at CVS, so maybe I just stick with them! I am going to try the Walgreens stores nearby, maybe I will have better luck there!

[TerryTerrific]

At our store you can use more than one per transaction but ONLY if they are from different manufacturers.

You can't use two from P&G together for example.Dateline: Sunday, 10/11/2009.

My 'SpideySense' told me that I had some RRs expiring aujourd'hui (today).

+

Sure enough I had:

• 05 of the $3.00 RR from Chapsticks
• 01 of the $2.00 RR from P&G

+

I had to go on a quick shopping spree to use those $17.00 in RRs up.

Q) Why to buy?

I had noooo problem at the checkout.

No comments from the cashier, no beeping from the POS (Point Of Sale) register.

+

I am aware of some nearby Walgreens that only permit one RR redeemed at the checkout and I avoid them like the plague.

+

There is one thing each Walgreens' shopper should realize ...

YMMV (Your Mileage May Vary).

What holds true at one Walgreens does not necessarily hold true at another Walgreens.

+

Pour moi, in a ten minute drive I have around 15 Walgreens to choose from.

The way I shop, I can make mental notes about each locations, in terms of what to go for and what to avoid.

I even make know of when the problem cashiers work!

+

Terence in Brook Park, oHIo

[cbgo]

My Walgreens in Athens Tx is out of control!!! Every time I go in there they impose new limits on the couponers! As of yesterday their rules are this: If you are using a coupon on an item, you must present that coupon with the item, so that as the cashier rings up the item, she can then verify the validity of the coupon, and take it at that time. Only one advertised special (RR deal) per person. I don't know if that means per day or per week, they hedge every time I ask that question. As of today, you can do up to two transactions per visit per day. You can come back later that day, but can only do one transaction. The cashier at the store told me the manager said it was because the "coupon people" were wasting cashier's time. The manager watches transactions from the mirrored booth in the sky, and will call the cashier and tell them not to sell you something, that you already purchased it that day! Internet print coupons are PREFERRED to be on the paper that they were printed. (One of the store employees evidently let a customer use $700 in copied coupons for crest whitestrips on diapers, how she did that I don't know????) Absolutely positively no expired coupons, not a day, not a minute! If a cashier has ONE expired coupon in her drawer at the end of her shift she gets written up. After three write ups, they get fired. One cashier told me she found one in her drawer, so she replaced it with cash out of her own pocket!!! I am about to quit on my Walgreens.....I hate feeling like a criminal when I go in there! I never have ANY problems at CVS, so maybe I just stick with them! I am going to try the Walgreens stores nearby, maybe I will have better luck there!

So, the manager spends his time sitting in his office watching his cashiers to make sure you "couponers" don't waste any of his cashiers time? :hysterical::hysterical:

Anyway, if you have any other Wags nearby, I would give them a shot. I have one Wags that is just paranoid about coupons and I avoid them like the plague. A Wags less than a mile from them is just super. Wags can be absolutely terrific. Don't give up yet. :smile: