CVS - Do stores get penalized for rainchecks, particularly older rainchecks?

[hcwhcw]

I saw the following comments in another thread (http://www.hotcouponworld.com/forums/cvs-buzz/277841-cvs-raincheck-free-after-extra-care-bucks-dec-08-event-code-will-not-work.html) and I have a couple of questions about the parts that I bolded. I'm starting a new thread because it seems like its own separate topic from the original topic of that other thread, and also because I don't know if people will continue to look at that other thread since the original issue in that other thread did get resolved. So, here are the comments, followed by my questions.

The issue I see with using a raincheck that old is that the store gets NO CREDIT for it. It is counted as a LOSS. I am not sure how comfortable I would be with using a raincheck for that high of an amount that they would have counted against them. Just my thoughts on it.

It's not the OP's fault that the store was out of the product when it was on sale, or that their system is set up to penalize them for rainchecks. Why should she not get what they are offering?

This is all news to me, that the store gets no credit for a raincheck that old, that it is counted as a loss, and that the system is set up to penalize them for rainchecks.

Is this all accurate? Can any CVS employees or CVS experts confirm?

At what age exactly does a raincheck result in the store not getting credit and taking it as a loss?

And is the system set up to penalize the store for all rainchecks, regardless of age? Or just rainchecks past a certain age?

I'm assuming, btw, based on the earlier comment, that what is meant by "penalize the store" is that the store gets no credit for some or all of that raincheck sale or EB / the raincheck sale or EB is treated as a partial or complete loss on the store's ledgers. Or does it mean some different kind of penalty, i.e., maybe a smaller bonus for the store manager(s) or special attention from Loss Prevention or, well, really not sure what type of penalties there might be for the store.

Does the penalty go to the store that issued the raincheck or the store that redeems the raincheck for the customer?

Thanks to anybody who can answer these questions.

[christycat]

you can ask at your store. its true though

[NJOYURLIFE]

I never knew that they got penalized and would like to know more, but I would never feel comfortable asking the employees at the stores that I shop at.

I frequently use older rainchecks and again it is because they frequently don't have the items and it also frequently takes the store a while to restock. Just today I used 4 rainchecks, one from May for Contour Meters and 3 from July from the Back to School supplies. And these were items that I have been constantly checking for. I also have more recent rainchecks for the meters and who knows when I'll get to use them.

[accred1]

Funny I should see this thread because my cashier today just told me that numerous VOIDs and price modifications are counted against them. To enter all my school item rain checks she had to do many price modifications.

[idobiradio]

Funny I should see this thread because my cashier today just told me that numerous VOIDs and price modifications are counted against them. To enter all my school item rain checks she had to do many price modifications.
I'm pretty sure your cashier is talking about the employee logs... every week a log gets printed of each cashier's coupon scan rate, if they did a lot of refuds, price mods, voids, universal card scan rate, etc. If they need authorization then that "counts against" whomever is scanning their manager's card and that prints out on another list. It doesn't necessarily count agianst them but if the same person consistently has numerous voids and price mods, it looks really shady.

[stacyalisa]

I don't mean this as snotty as it sounds but them getting penalized for old rainchecks is not my problem. Says right on the raincheck that it does not expire so I will use at my leisure. Maybe they NEED to get penalized. I know for a fact they are sent advanced copies of sales flyers and lists of whats going on sale so they can order stock and my stores pretty much don't even bother looking at what they need to order extra of. Having just two or three things of something they have advertised in a flyer for a whole week is unacceptable anyway. Just my opinon though.:)

[allison1954]

I don't mean this as snotty as it sounds but them getting penalized for old rainchecks is not my problem. Says right on the raincheck that it does not expire so I will use at my leisure. Maybe they NEED to get penalized. I know for a fact they are sent advanced copies of sales flyers and lists of whats going on sale so they can order stock and my stores pretty much don't even bother looking at what they need to order extra of. Having just two or three things of something they have advertised in a flyer for a whole week is unacceptable anyway. Just my opinon though.:)

The sore that gets the ding is the one that REDEEMS the raincheck. For your logic to hold, you need to redeem it at the store that issued it. If not, the wrong store is taking the hit.

Not that you have to , of course. But we rarely have to WRITE rainchecks at our store, but get many redeemed here.

[ccenr]

I don't mean this as snotty as it sounds but them getting penalized for old rainchecks is not my problem. Says right on the raincheck that it does not expire so I will use at my leisure. Maybe they NEED to get penalized. I know for a fact they are sent advanced copies of sales flyers and lists of whats going on sale so they can order stock and my stores pretty much don't even bother looking at what they need to order extra of. Having just two or three things of something they have advertised in a flyer for a whole week is unacceptable anyway. Just my opinon though.:)

The problem is that many times they do order extra and it is not available. Although you should be able to get your items, you can not assume that it is their fault.

[flemishe]

My manager told me that they still bill the manufacturer for the ECB, no matter how old, so at least at my store they don't take any loss.

[bama chick]

Thanks for this thread it has been help full to me.

[NJOYURLIFE]

Thanks for this thread! It gave me the courage to ask the manager of one of the stores that I frequent if it was so. He didn't go into detail but said they do get penalized somehow. So I asked about ordering in advance so that I don't need to ask for a raincheck and he said that yes, he could do that and to come to see him about 1 -2 weeks beforehand if I now what I want and he'll try to order that merchandise for me.

[eiramnoaj]

I don't mean this as snotty as it sounds but them getting penalized for old rainchecks is not my problem. Says right on the raincheck that it does not expire so I will use at my leisure. Maybe they NEED to get penalized. I know for a fact they are sent advanced copies of sales flyers and lists of whats going on sale so they can order stock and my stores pretty much don't even bother looking at what they need to order extra of. Having just two or three things of something they have advertised in a flyer for a whole week is unacceptable anyway. Just my opinon though.:)

I totally agree. :biggrin:

[ekoury]

The sore that gets the ding is the one that REDEEMS the raincheck. For your logic to hold, you need to redeem it at the store that issued it. If not, the wrong store is taking the hit.

Not that you have to , of course. But we rarely have to WRITE rainchecks at our store, but get many redeemed here.

I disagree with the first paragraph. First of all, the raincheck system is in place so that a customer could buy a product. If a store is out of the product, they must issue the raincheck. It is an official CVS policy. In reality, no store can predict the supply demand for the product every time. I have seen several stores have a huge supply of hot products left over after a hot sale.

If CVS thinks that they are taking a hit on rainchecks, they can always put on their rainchecks something like this

Redeem at the issuing store only.
or
Redeem within X days.

Thus, if such limitations are not on the raincheck, the customer is at leasure to redeem it whenever and wherever they are pleased.

Now, the issue is that CVS puts it on the stores to take a hit, instead of resolving the issue with the manufacturers. They penalize the stores for their own policy. Sounds backwards... This resolves in the stores refusing to issue the rainchecks or looking at you like you are trying to steal something just by using an older raincheck. Guess who gets stuck with that? The customer. Guess for what? For doing nothing wrong.