Post your new rule of the month/week/day/minute/second here

[justmeagain]

Here is a new rule I was told that I have to follow. This new rule is not in writing anywhere and applies to EVERYONE. *I'm trying to say this with a straight face*

We are now only allowed to buy 2 sale items. However if it is a BOGO sale then I'm allowed to buy 4. This limit is per HOUSEHOLD :hysterical:

This came directly from the district manager.


Don't panic folks...........tomorrow it will change. :rolleyes24:

[petergabrielfan]

As soon as I saw this thread title I began to laugh! I feel for you, but at the same time it's just too funny not to laugh. I love that you don't take it too seriously and see it for the ridiculousness it is. :hysterical:

My newest store rule is that if a coupon beeps it's because it's not a real coupon. :giggle2: I bought some clearance items that rang up as "merchandise taxable" instead of Dove shampoo or whatever. I used a $1 off insert q (the item was $1.50) and the lady tried to tell me it was a made-up coupon. Keep in mind it was NOT an IP. Just a regular ol' newspaper coupon. I tried to explain to her that the reason why it couldn't be found is because "merchandise taxable" could be anything but I just could not make her get it. Finally she shrugged her shoulders and told me that she was pretty sure the coupon wasn't real and she'd get in trouble but she would ring it through anyway. :rolleyes24:

[slickcat79]

Wow. Just...wow.

Is that, like, 2 of each item that's on sale? Or two total items that are on sale...

[nccouponqueen]

Geesh. Sounds like things are getting ridonkulous over at RA lately- haven't yet had any problems but figure they're coming.

Had a terrible experience @ CVS yesterday doing a Loreal deal- cashier made me feel as if I was holding up the store or something. Ugh.

[justmeagain]

Wow. Just...wow.

Is that, like, 2 of each item that's on sale? Or two total items that are on sale...


As of yesterday.........it was 2 like items. So if something is on sale in the ad, example: garnier shampoo, then I'm only allowed to buy 2 of them per HOUSEHOLD..........so I can't even have DD or DH buy a set. :rolleyes24:

Yesterday I was given MAJOR attitude when I tried talking to the assistant manager and she told me "if you want to argue then I won't take any of your coupons"...........needless to say, I left everything in the cart and walked out.

That is why I called the DM and she informed me of the new non-written rule that supposedly applies to everyone.:rolleyes24:

[petergabrielfan]

That is why I called the DM and she informed me of the new non-written rule that supposedly applies to everyone.:rolleyes24:
I have to say that this is the first time I've seen a chain of stores that uses "unwritten rules" on customers. I mean, I know some stores do it (think Walgreen's) but this is the first time I've seen a manager actually uphold that. Yeesh. What we go through for some free shampoo and Scotch tape!

[johnfdeluca]

It's the stores that are ridiculous that I make sure to take all my returns to. For example, I grocery shop at Publix Supermarket and I drive right by the closest Publix to one further away because the close-by one has ridiculous musical chairs coupon "policy". When I do realize I bought a wrong item or need to return something, I don't take it back to the Publix where I bought it, I take it back to the one that is just silly about their policies. I did the same thing at Rite Aid earlier with the Aveeno SCR (which excluded all Aveeno products but one yet didn't state that). I had bought 11 bottles of Aveeno but when the SCR didn't credit and the SCR folks said I should have known it only applied to Aveeno allergy products (yet it didn't state that anywhere in the SCR bookelt), I decided to return all 11 bottles not to the RA that I like (and where I bought them), but instead to the RA that I despise since they make up rules (like no getting something free after Q).

[summrgirl8]

well after i had to battle today with the assistant manager about using a $1 off two trident coupon with the bogo free sale she told me i was lucky because their coupon policy used to be 1 per person. What the hell? i only had one trident coupon. She really was trying to tell me that i was lucky to be able to use more than one coupon at all, period. jeez... i guess i couldn't have expected much intelligence from the person who told me i can't use the gum coupon because i couldn't get two items for free from it. Um, last time i checked $1.29 - $1 does not equal free :rolleyes24:

[cheapcheap]

Boy am I lucky. My one RA is super-friendly. The CVSs are iffy, at best. Unfortunately, it's been CVS with the more interesting deals lately.

[GracieCappello]

Here is a new rule I was told that I have to follow. This new rule is not in writing anywhere and applies to EVERYONE. *I'm trying to say this with a straight face*

We are now only allowed to buy 2 sale items. However if it is a BOGO sale then I'm allowed to buy 4. This limit is per HOUSEHOLD :hysterical:

This came directly from the district manager.


Don't panic folks...........tomorrow it will change. :rolleyes24:

Oh my goodness!!!! Rite Aid managers can be absolutely ridiculous. I've heard of one that said you may use only one $/$$ store coupon for your entire lifetime. Almost too strange to believe!! :hysterical6:

[southernbelle5672]

I read this in the sticky:
"Warning: Right now the store managers are being told something different basically every single day. Our store manager has not even been able to reach the district manager in a very long time so they are kind of out there hanging with no direction. There are a lot of changes taking place at Rite Aid right now and according to my store manager he can't even tell me who is charge right now at the upper level. I can attest to this with my attempt to resolve issues at the regional V.P. level. I have YET to hear any response or acknowledgment. This written coupon policy did NOT match what my store manager has been told and hence my warning. You can print this copy off but do not be surprised if the store manager tells you something different. My store manager had decided to follow what he has been told and NOT this email. I think everyone is under tremendous stress and awful working conditions because they do not seem to know day to day if they will have a job........on the other hand, with the lack of customer of service / respect I can certainly understand why they are going out of business."

What sort of problems are you guys running into?

[johnfdeluca]

I went to one store yesterday and tried to use my $5/$20 RA Q for watching those videos. The scanner couldn't read the bar code so the store manager (who was checking me out) told me that if it doesn't scan, she can't take it....corp policy. She further said that it wouldn't matter since it was $20 after coupons. So I gathered my coupons and left empty handed. Went back after shift change and bought things just fine....$5/20 was before coupons and when it didn't scan, she just typed in the Q manually.

[petergabrielfan]

I went to one store yesterday and tried to use my $5/$20 RA Q for watching those videos. The scanner couldn't read the bar code so the store manager (who was checking me out) told me that if it doesn't scan, she can't take it....corp policy. She further said that it wouldn't matter since it was $20 after coupons. So I gathered my coupons and left empty handed. Went back after shift change and bought things just fine....$5/20 was before coupons and when it didn't scan, she just typed in the Q manually.
I have had the same with the $5 off $25 coupons. One manager will tell me that if it doesn't scan they can't use it, while another one just puts it right through with no questions asked.

[southernbelle5672]

I'm a newbie and I just made my first trip to Rite Aid to try to get the tylenol deal along with the purina dog food. I asked the cashier if they take internet coupons and she said they could only take one per transaction.

A bummer for someone like me who hasn't built up her newspaper coupon collection yet. :shrug7:

On the bright side, I did get the tylenol for next to nothing. ($2.20 minus the $2 rebate).

[SouthernBelle5]

Hello fellow SouthernBelle! :giggle2:

Sounds like you have a store that isn't coupon friendly. Is there another store in your area?

[pnklady63]

Rite Aid being a corp. has to have its rules universal. They do accept internet coupons as long as they scan. Just ask the cashier to scan and if they refuse kindly ask for the manager. You shouldn't have a problem.

[johnfdeluca]

I agree. I'd ask for a manager. If that doesn't resolve the issue, then I'd file a complaint on Rite Aid : Contact Customer Service (http://www.riteaid.com/contact_us/contact_customer_service.jsf)

That's what I did when I was told they'd only accept one internet coupon and I got a call from the store manager the next day who apologized and told me to come back and they'd "honor all my coupons". He also told me if I had any further issues to contact him directly rather than complain on the site. I've had a couple issues since with silly cashier's interpretation of coupon policy (no internet coupons, $5/$25 Q after coupons, limit one coupon per transaction, etc.) and contacted him and he's addressed it right away. His cashiers all know me by now and think twice before assuming their interpretation of coupon policy is correct. Now if I could only get them to stock up for sales better and allow a BOGO Q on a BOGO sale for two free items (manager has not allowed that).

[southernbelle5672]

There isn't another Rite Aid in my area, as I believe all of the others have gone out of business. But thanks for the advice!! I was unfamiliar with Rite Aid's coupon policy and I read somewhere (not here) that they do not accept internet coupons at all. When I went in there, the place was dead so you would think they want to sell all of the merchandise they can! Maybe I will try again towards the end of the week. Thanks guys.

[lilymaid]

At my local Rite Aid's, they have a sign right up by the register with their return policies, etc. & listed on there is that they accept ONE internet coupon with a face value of up to $5 per transaction. That being said .... they've never enforced it with me. =) The register certainly doesn't know the difference.

Jill
lilymaid

[justmeagain]

At my local Rite Aid's, they have a sign right up by the register with their return policies, etc. & listed on there is that they accept ONE internet coupon with a face value of up to $5 per transaction. That being said .... they've never enforced it with me. =) The register certainly doesn't know the difference.

Jill
lilymaid


Your store has an outdated policy up. I know exactly which signs you are talking about. They are blue and encased in Plexiglas. The updated signs do not limit you to only one internet coupon, they do say that the max per IP is 5.00 and all the usual blah blah blah

[clippyclippy]

So sorry everyone - this is way too long, but I must vent. Only fellow couponers can truly understand.

I experienced a little nightmare at RA tonight - I still can't believe what happened!
My previous issues with RA have been related to being told I can only use 1 like coupon in a transaction because of the wording “One coupon per purchase”. That kind of problem just started this summer – previously RAs in my area have been coupon friendly.

Well tonight reached a whole new level and I believe RA has lost me for good.
I had planned to purchase the Renu contact lens solution on raincheck from when it was free earlier in the month.
I had a few other coupons, including a $5/$25 and my total was near 38.00.
Cashier just entered the Renu regular price with a price adjustment, so I asked her to make sure it shows up as "raincheck" on the receipt, so that I could enter it online to get my SCR. She said she didn't know how to do that and had never heard of that. She asked the other lady in the store who also didn't know how to do it. Both of them work different stores, this is not their usual location.
I said I've done it in the past, so cashier asked me where? I said, "I don't know, could have been another one, not far away - I don't remember, it's been a while."
Then I suggested she call the other store to see if they might know how to do it.
So she did.
And she was on the phone for a while, saying "Uh huh....uh huh....yeah....I hear you...." Etc.
When she got off, she said that the manager at the other store told her I'd already been to their store that evening doing the same transaction and that since I was only allowed to use the $5/$25 once, it would be fraudulent to try to use it again!
What???
I said, "You have to be kidding!" I had not been to RA since Aug. 8. That was the week the Renu was free after SCR and I had just came back in tonight because it's the last day for submissions in August.
She said that in fact, I'd been to RA stores all over, that they "know about me". She added that the other manager had given a description, so she knew it was me.
I told her to call that manager back, and get a better description and to tell her I haven’t shopped RA in 3 weeks - which she did, but I couldn't hear half the conversation. (I should have gotten on the phone myself, but I was really shaken and I didn't think I could keep my head straight and my voice was unsteady) She told them what I was wearing and kept saying "Um-hum...." again. She did say at one point, "She's a little taller than that, about 5' 8'"
When she got off, she said they'd let me do it just this one time, but pointed out that if I tried to do this again, they would put a stop to it.
????? She still thinks I'm that person! (if there even is one...) It was so very upsetting that she was relying on the word of an employee at a different store who couldn't even see me!
This is what she said she was going on:
This person was using the same $5/$25 coupon (well if RA puts it out, do they think only one person is going to use it?)
They fit my description - (not hard to do)
They are also using a RC and trying to tell them how to enter it (well, it's the end of the month - maybe someone else is buying on a RC because it's the last day to make use of it)
They had the same purchases - (I don't believe that)
How do they dare accuse me like that?
So I thought, fine - I'll just finish up and get out of here - I don't plan to use a RA coupon again because I won't be coming back.

But then she tried to total without using my coupons - (1) $1 IP; (2) 3$ IPs ;(2) non-IP RA Qs and an insert Q - all of them completely legit of course. (Renu/Thermacare/Advil/RA Lipbalm freebie)
I reminded her to scan them, but she wouldn't scan the IPs. She said they couldn't take IPs.
I told her that RA policy is that they will accept IPs that are $5 and under. She said "Well you already used the $5 RA IP, you can't use any more."
I said , "The other IPs are less than $5", But they insisted that I could only use one IP in a transaction.

After going in circles for a few minutes, I realized it was hopeless. I told them it really wasn't worth it to me to save a few dollars, if I was going to be treated like I was committing fraud. I said I go out of my way to make sure everything I do is within the policies of the stores I shop at. I was not willing to be accused of fraud and then to give them my money.
So I left the 38.00 of stuff on the counter and walked out.
Never again RA.
I have several prescriptions that I will be moving as soon as possible.

I will be calling that store manager on Monday morning - I've talked to him before, very nice man. If that isn't satisfactory, I'm willing to call the district manager.
What an utterly humiliating experience.

[coolshopper]

YOu can only use the RA $5/$25 one time ? Or each time you have a transaction for $25 ? Help I am very confused .They told me it was okay as londg as the purchase is $25? Someone please let me know .

[kval07]

Ugh...hiring standards have really gone downhill these days. I would be livid. Let us know what happens when you talk to the store manager.

[clippyclippy]

YOu can only use the RA $5/$25 one time ? Or each time you have a transaction for $25 ? Help I am very confused .They told me it was okay as londg as the purchase is $25? Someone please let me know .
The coupon is printed from coupons.com using printer software, giving it a unique code. Each coupon can be used only once, but the software lets you print 2, so that you could use them in 2 different transactions.
You could also print more if you have more than one computer, but you can't make copies of the same coupon.
I had not used any $5/$25 in 3 weeks - I don't know if she was just making up rules because she thought I was a coupon frauder, or if she was really ignorant of the RA policy.
Who knows.

[anothershopper2]

definitely speak to the store manager and/or the district manager. That is insane. Even worse than my stores.

[justmeagain]

I'm very sorry for your experience, I'm not surprised though as I could tell you even worse stories lately. I hope you get some where with management, keep us updated.

[snglbby]

Wow!! I just got the last deals I wanted at my RA tonight! Usually, on Saturday nights, the cashier there is very friendly and helpful, and when I asked him how was I supposed to know what's the correct price/rebate items if they're already tearing tags down for tomorrow's sale? He called a manager over and they took care of the problem. I thanked him for great customer service, so the next time I'm in there, he knows I'm greatful for his help. I wish you had a good experience, since bad experiences travel a lot faster than good ones. That is RA's fault, and they need to hugely apologize and do some better training. How horrible! I would have a difficult time going back if your experience happened to me too!

[kval07]

Wow!! I just got the last deals I wanted at my RA tonight! Usually, on Saturday nights, the cashier there is very friendly and helpful, and when I asked him how was I supposed to know what's the correct price/rebate items if they're already tearing tags down for tomorrow's sale? He called a manager over and they took care of the problem. I thanked him for great customer service, so the next time I'm in there, he knows I'm greatful for his help. I wish you had a good experience, since bad experiences travel a lot faster than good ones. That is RA's fault, and they need to hugely apologize and do some better training. How horrible! I would have a difficult time going back if your experience happened to me too!

Call in a compliment for that store and I guarantee the people that helped you will be falling all over themselves to help you next time you come in. :smile:

[knecht531]

That stinks. Lucky at my Rite Aid if I bring my daughter in they all come around to coo at her and they answer all my questions/take all my coupons, they are really pretty nice.

Let us know how it goes talking to the managers.

[maria728]

you should go onto planetfeedback.com and issue your complaint. I guarantee that you will get a good result. I did that awhile back on walmart and I got a call from the head of the store I had a problem at and I recieved a gift card.

[dianne0007]

you should go onto planetfeedback.com and issue your complaint. I guarantee that you will get a good result. I did that awhile back on walmart and I got a call from the head of the store I had a problem at and I recieved a gift card.

I have 2 RA in my town. Last week I had one cashier tell me I couldn't use a coupon so I said okay just void everything. She voided just the item of the coupon that she said I couldn't use. I said no, void it all. I had a 5/25 tht I had intended to use and it just blew my whole scenerio that I had spent about 30 minutes in the store putting together. Boy did the whispers fly before I walked out which was right away. I went to the other store and no problem. I even asked the manager on duty before shopping and she said if it didn't beep, okay with her. Why the difference? I know, people. I had an issue much like clippyclippy had at RA a few weeks ago. I won't go in WalMart no matter how good the deal. Thanks for this website. Reps to you!!! I was so upset I couldn't even make myself call the manager because I didn't want to relive it,still can't. I was so humiliated. I have never been treated like that and don't intend to ever be treated that way again. It would have to be a very, very large gift card to get me back into WalMart. Today I waited at McDonald's while my husband went in to get something he could only get at WalMart.

[SouthernBelle5]

Sorry you had such a bad experience. I agree with the others that you should call and complain. I'm lucky that I have a decent RA even if some of the cashiers whisper when I come in. I just assume they are jealous of my deals. :giggle2:

[slickcat79]

If you do transfer those prescriptions...try and make sure you use the RA prescription transfer coupons to get giftcards to other stores :whistle67:I have a CVS around here that will take them.

I'm sorry you had such rotten experiences. I keep expecting to have bad ones after other people's experiences that I read about here, but my stores continue to be pretty great. I've shopped probably 6 different stores over the last month, and the closest I came to a problem was when one cashier needed to ask the manager if I could use a $5/25+$5 RA zyrtec coupon+$4 manufacturer coupon. I've never been denied any coupon or the use of a $5/25. I went to one particular store on Saturday and was so pleasantly surprised by the cashier. He actually greeted me when I walked in the door, and complimented me on my "almost-free" stuff.

[clippyclippy]

Well I set out this afternoon to clear up my good name. :hectic1:
I first went to the store where I shopped Sat. night. As I expected, the very nice manager was deeply apologetic. He had 2 aliens working that night because of some wedding.... One was a floating AM, and the other is an AM from another local store. He is very knowledgeable about RA coupon policy and agreed with me on every point I made. He said I should have had no trouble completing my transaction as I described and said it was completely inappropriate for the ladies to accuse me like that.
He offered me a 20.00 gc, but I declined - I said I really just wanted the employees involved to apologize and for the store to do what ever it takes to make sure they never treat a customer like that again.
He did give me the Renu for free and kept emphasizing that whatever he could do to make me feel comfortable shopping there again, he would do.
He also took down my name and address - I told him I wanted a face to face apology from them.

Then I headed to the other store where the call was made to. I walked in and found the store manager. When I saw her name tag, I realized that the person on the phone line that night was actually the STORE manager.
We talked for about 20 minutes. She also was very apologetic and said she never should have jumped to conclusions, that she had learned her lesson.
Her side of the conversation focused more on the lack of clarity of the RA coupon policy - I told her I had no problem understanding it, and could not see what was so unclear about it. (mainly about using other coupons with the $5/$25) She also complained about the amount of coupon fraud they experience.
My side of the conversation was mostly about the humiliation I went through - I did feel like she was making excuses by blathering on about the coupon policy - it didn't really have anything to do with accusing me of fraud. (no, I didn't tell her she was blathering)
When she offered me a 25.00 gc, I decided I would accept it, thinking it should come from her coffers since she was the accuser and that as a store manager she should have known better.
I told her I would have a hard time shopping in her store again if her asst. managers and cashiers continued to be uninformed of RA coupon policy, and the fact that coupons work for the benefit of the store, and not as a loss to the store (that all relates to my prior issues with this particular store. We talked about that too)..... we'll see how that goes

I finally went to the RA where the borrowed AM works - the other person who was there Sat. evening. She just became defensive, and said she'd talked to her own store manager and was told you can't use any more IPs in a transaction if you use the $5/$25. That wasn't the main point of my concern anyway, even though she is wrong .... I just wanted her to explain why she told that floating AM that I had been known to use coupons fraudulently. Of course she denied that she had said anything like that. (It wasn't in front of me, so who knows. But she must have said something, or else she wouldn't have just stood there and shrugged when I asked her to explain the other night) She also said there was nothing she could do because the floating AM was her supervisor and she couldn't go against her.

Speaking of that floating AM, I don't know where she works, just that it is in South Raleigh somewhere.
I put in a call to the DM to have a conversation with him. I should hear back tomorrow. That should be interesting. Then I might go to PlanetFeedback and see what that is all about - thank you to those of you who suggested it.

By the way, through all these conversations, I was my very nicest, very reasonable self. I am non-confrontational by nature, so it was hard for me to do this. In fact I couldn't help but get teary with the first store manager - after that I got better at remaining calm.

So maybe I've blown this way out of proportion - but in the end everyone (except floating AM) knows that I am not that coupon frauder roaming around out there. Unfortunately the fraudsters are out there, making life difficult for the rest of us, which makes me very mad. I don't like that those people put a shadow on us all.

And as for that final accuser, the floating AM - I'll take it up with DM tomorrow.
(and I have the 25.00 gc so I can go back and get the stuff I would have ended up getting for free the other night. Then I probably will not bother with RA again - except maybe High House Rd. if there is a very good deal! :wink7:)

Goodnight everyone, and thanks for hearing me out through my long windedness! (It's theraputic by the way)

[everprincess]

good for you clippyclippy glad you got somewhere with RA....I quit shopping there sometime back for the same reasons. Just not worth the fuss.

[knecht531]

I'm glad you got all that worked out. And the $25 gc wasn't too bad either!

[slickcat79]

Then I probably will not bother with RA again - except maybe High House Rd. if there is a very good deal!

Well, if you have more problems, the CVS across from there is the one that will take their transfer coupons :giggle2: I'm surprised that the crazy AM is from a South Raleigh store...I've never had problems at Wade Ave, Cameron Village or Garner(well, except for a lack of stock). But then again, RiteAids are a dime a dozen around here, so it could be anywhere.

Glad everything worked out...

[kidsrn]

Clippyclippy, do you mind telling me which store you had this experience at? I live in N raleigh. I have had great and awful experiences at all of the stores up this way.

[clippyclippy]

Clippyclippy, do you mind telling me which store you had this experience at? I live in N raleigh. I have had great and awful experiences at all of the stores up this way.
The store I shopped at was 55/High House Rd in Cary (good store). The store manager who accused me was in the Apex store. The 2 loaner employees were from Cary Parkway/Old Apex Rd and South Raleigh somewhere.
I don't think you'd run into any of them, although he told me the South Raleigh employee is a floating asst. manager - so who knows if she'd turn up near you somewhere!

[rcbrad]

Glad everything worked out. Sometimes I do not know what people are thinking and how they can allow themselves to treat customers this way. If cashiers/managers are going to accuse somebody of something, they better be pretty sure they are right. Their behavior was appalling. With Rite Aid hanging on by a thread financially, (last time I checked) you would think that they would bend over backwards to win and keep customers.

[nccouponqueen]

clippy- I read your story and am absolutely appalled. I shop at the Rite Aid in Apex at least twice a month and have not yet had any issues. I sometimes go to the one on High House as well. I'm sorry you had to deal with all that- I'd say that I'd have difficulty keeping my composure, but then again I kept quiet when a CVS cashier pretty much accused me of trying to rip them off with my coupon usage. :rolleyes24:

[carolinagirl2398]

Yikes! I also shop at these stores, so I'm glad to know of your experiences. Keep us posted when you talk to the DM!

[maahke]

Our local Rite Aid is going above and beyond as far as customer service is concerned. I live in Zebulon, a brand spanking new, shiney, sparkling Walgreens just opened up across the street! It even has that 'new store' smell! Good Luck with the DM!

[couponatormommy]

So last night I was feeling like trying somewhere new, so i went in to do the johnson and johnson baby soap. selected my 5 items and went to pay, they all rang up then they scanned my 3 coupons from sunday paper, then refused to even try the 2 i printed off the internet. I asked the cashier was she even going to try them and she said nope that they arent real, i was very offend i asked to speak with a mananger who came out and he stated my store doesnt take internet coupons, i asked him for a copy of the coupon policy he said they didnt have one, and i told them yes they do i gave them my copy i printed offline that day, he then told me my coupons were fake and so was the policy i was trying to show him, i then asked for the customer service number and his distict managers name and number, he told me they didnt have a 1800 number and gave me his distact bosses name and number, of course its after 5 and she is gone for the day. i then am walking out the door and i look on the door and it has a 1800 rite aid number. i call using my cell phone and got to talk to a rep who told me they shouldnt have refused my coupons and after much back and forth he then called the store and the same manager who refused them had to refund my transaction and rering it using my 2 internet coupons.:giggle2: I was so happy that i stood up for myself and won. I also gave him the coupon policy i had and told him he might want to get familer with this in his store before he refuses to do a transaction, that he may have already losted a possible good customer because of how poorly i was treated over 2 bucks. You might think its just 2 dollars but its the principal of the thing, do what your policy says!

[knecht531]

I'm so sorry you had a bad experience. I usually don't have a hard time at mine, but lot of the other girls have.

Good for you for calling and getting everything straightened out that you were right!

[Supergirl9801]

You know if you're stores are like mine their coupon policy is written on a plaque right on the wall of the cashier's stand! I'm flabbergasted at the stuff they come up with. I got so infuriated at a Riteaid I went into last night that today I went and used my coupons and took my RA ad to Walmart to finish buying my CG makeup. The AM at the store at first said she couldn't take my q's when it was already on sale BOGO, then told me I had to BUY one to get one free...then had her SM tell me the same thing. So..I did what you did...called 800-Riteaid right there from the store and got them set straight. So what does the AM decide to do....limit how many coupons I can use. Which of course they "have the right to do"! Well...I have the right to take my business elsewhere and that's exactly what I did!! GOS or not...it's just not worth dealing with the idiots out there!

[couponatormommy]

Coupons are money all the same and i wish these cashiers would realize its not affecting their paychecks. The company is getting their money back from them.

[bama chick]

WTG for standing up to them and showing the error of there ways.

[CouponQueen23]

I am in the same boat as op I have gone in to rite aid to get the baby wash all I have is internet coupons, and they will not take any, only the printed coupons with the rite aid logo. like the 5/25. I really want to do the babsy wash deal but won't unless I have 8 more peelies or $1/1 just don't need it that bad.

[couponatormommy]

Use your cell phone and call the 1800 number while you are in the store! give them a heads up before you check out, come in armed with the coupon policy. they will call the store if they need to.

[rcbrad]

So last night I was feeling like trying somewhere new, so i went in to do the johnson and johnson baby soap. selected my 5 items and went to pay, they all rang up then they scanned my 3 coupons from sunday paper, then refused to even try the 2 i printed off the internet. I asked the cashier was she even going to try them and she said nope that they arent real, i was very offend i asked to speak with a mananger who came out and he stated my store doesnt take internet coupons, i asked him for a copy of the coupon policy he said they didnt have one, and i told them yes they do i gave them my copy i printed offline that day, he then told me my coupons were fake and so was the policy i was trying to show him, i then asked for the customer service number and his distict managers name and number, he told me they didnt have a 1800 number and gave me his distact bosses name and number, of course its after 5 and she is gone for the day. i then am walking out the door and i look on the door and it has a 1800 rite aid number. i call using my cell phone and got to talk to a rep who told me they shouldnt have refused my coupons and after much back and forth he then called the store and the same manager who refused them had to refund my transaction and rering it using my 2 internet coupons.:giggle2: I was so happy that i stood up for myself and won. I also gave him the coupon policy i had and told him he might want to get familer with this in his store before he refuses to do a transaction, that he may have already losted a possible good customer because of how poorly i was treated over 2 bucks. You might think its just 2 dollars but its the principal of the thing, do what your policy says!

Good for you, you handled it very well

[rcbrad]

Here is a new rule I was told that I have to follow. This new rule is not in writing anywhere and applies to EVERYONE. *I'm trying to say this with a straight face*

We are now only allowed to buy 2 sale items. However if it is a BOGO sale then I'm allowed to buy 4. This limit is per HOUSEHOLD :hysterical:

This came directly from the district manager.


Don't panic folks...........tomorrow it will change. :rolleyes24:

This is laughable! Last time I checked, isn't the idea of being in retailing is to sell product and make a profit??? Unless someone was being unreasonable with clearing shelves, or unless the ad gives a limit, I cannot understand his thinking. I would think Rite Aid would encourage any and all purchases, with the deep trouble that they are in.

[rcbrad]

I went to one store yesterday and tried to use my $5/$20 RA Q for watching those videos. The scanner couldn't read the bar code so the store manager (who was checking me out) told me that if it doesn't scan, she can't take it....corp policy. She further said that it wouldn't matter since it was $20 after coupons. So I gathered my coupons and left empty handed. Went back after shift change and bought things just fine....$5/20 was before coupons and when it didn't scan, she just typed in the Q manually.

I think that their "scanning" policy is really geared for MFG coupons. The coupon guidelines are frequently misunderstood by store personnel. It is absurd that Rite Aid will not take their own coupons whether they scan or not. It is a good idea to just leave and try another store or cashier. No need to spend extra dollars and put up with nonsense. Again, without giving the store away, you would think that Rite Aid would bend over backwards to please customers and try to keep their heads above water with the deep trouble that they are in.

To be fair, I guess I am one of the lucky ones, because most of my Rite Aid stores have great managers and cashiers without all of the hassles towards couponing/deal seeking. There are always a few bad apples.

[coupondink]

Yeah, I got limited to two items the other day....
and they weren't even FAR.

I went to buy three lotions, free after rebate and coupon (which I am positive i am the only one in my store that figured that out and has the coupon). One for me, one for Mom, and one for a friend (really).

me: good morning. Three separate transactions please, I have a bag.
cashier: you can only buy 2.
me: why?
cashier: it is limit 1, but I will let 2 slide
me: it says limit 1 rebate, not 1 item
cashier: it is limit 1
me: no it is limit 1 rebate. there is a difference. I submit one rebate, but still want to buy the 2 other ones for 2 different people
cashier: well then we run out and everyone gets mad
me: then order more. it is the first day of the sale and the shelf is jammed pack full. I promise you will not run out
cashier: limit 1
me: no problem, I will come back tomorrow night (big smile)
cashier: (when she realizes that she has been defeated: big shocked look on her face
me: by the way, when riteaid is on the brink of bankruptcy, downgraded by Moodys as possibly not lasting to the end of 2009, and you are a risk of being laid off in the middle of the worst recession since the Great Depression, I think it is fiscally stupid to refuse to sell items to paying customers. Oh and I said I had a bag, save yours for the landfill. Have a good night.

And I took my bike the next day and bought a third for my friend and that cashier was very friendly.

Poor business decisions like this put Eckerd and Genovese out of business. I do not want to see Riteaid fold. Limiting products to customers makes absolutely no business sense at all.

[LynnHaller]

Well, today I was at RA and was told that I could only use a total of $5 in IP's. Since I was wanting to use the $5/$20 coupon, that would be the only one that I could use. I had several other IP's directly from the RA video values and one for Huggies diapers as well. Eventually the shift supervisor came over and put them through, but the cashier wasn't going to do it. I didn't think that was part of the rules. They also told me I couldn't use the Huggies video values coupon with the manu. q. Like I said the supervisor (a younger guy) came over shrugged and just scanned them without a word, so I got my deal, but I have been having a lot of problems lately with RA not wanting to accept the $5/$20 along with other q's. Does anybody have the "official" policy on that?

[angellinda]

When the Proantonix was part of the SCR, I had one of the $3 video value coupons. I asked the cashier where the Proantonix was located. She had to look at a picture in the ad before she could tell me that she had sold the last one that day. Then she proceeded to tell me that I couldn't use a coupon on an item that was free after the SCR. I just smiled and said yes I could. She told me again that I couldn't. I just smiled again, nodded my head and said yes I can. She said, I need to go ask the manager. I said okay. <vbg> When she came back, she said the manager told her I could use the coupon with an item that was free after a SCR, but that they would take off the value of the coupon. I almost started to say "No, they won't" but decided I had argued with her enough. :-) Unless it's been listed in an ad that way, I've never had them take off the coupon amount on an item that is free after SCR.

[justamom2six]

okay gang -- get ready to shake in your boots -- this rule came down straight "from CORPORATE HEADQUARTERS" --- oooooooh

"Only 3 like coupons can be used per order". If you purchase more than three of one item in the same transaction, you cannot use more than three coupons.

i.e. I purchased 14 boxes of bandaids today (I know, bad me, naughty, naughty!). I had 7 of the $3/2 coupons (again, naughty me). Much to my fortune, the cashier had already processed my order and given me my receipt (rebate! hahaha) and change, when the manager appeared and said, "Oh no! There is a new coupon police straight from CORPORATE HEADQUARTERS!!! We can no longer allow more than three like coupons per order!!!!!!" I think the store will melt or something :rolleyes24:

Anyway, just thought I'd better pass this along. Oh whatever will we do??? Could we, oh I don't know, split up our orders into, say more than one transaction so that we can still use as many coupons as we want????!!!! Will this soon be outlawed too??? Should I run back to Rite Aid and purchase more bandaids until I am completely out of coupons????
Until "CORPORATE HEADQUARTERS" speaks again, looks like I will be splitting up my orders into several transactions - lol! :hysterical:

[rvdbjd]

Was told today at first Riteaid only 1 coupon. Second Riteaid accepted 4 like coupons. Go figure. See "Stupid Riteaid" post in hot under the collar.:rolleyes24:

[mbella77]

Has anyone else been followed around the store by the manager?

[lcscpa]

Has anyone else been followed around the store by the manager?

I haven't been followed around the store but the asst manager at one store always has to conveniently come over when I'm checking out and watch every coupon that I use.

And by the way, did you know that using a manufacturer coupon and a video value coupon together is coupon fraud? I was told that by a shift supervisor today. I told her that was funny because I had used a different one (Huggies) another time. I told her I would just go to another Rite Aid . . . and she didn't even budge.

[jdc241]

Today my store decided to put a sign up by the register that stated:

"All free after rebate items are limit 1 per customer, not per sale."

I always buy for me, my mom, and 2 grandmothers. I 've never had a problem before. I will be contacting the district manager as the ad says limit one rebate, not per customer.

[justmeagain]

come on............someone (like walgreens or **wink wink** CVS) PLEASE PLEASE buy out rite aid!

[petergabrielfan]

I haven't been followed around the store but the asst manager at one store always has to conveniently come over when I'm checking out and watch every coupon that I use.

Yes! A manager at one of my stores does this too. She checks and double checks every q I use and she also conveniently arrives at the register right as I'm checking out, even if she's been in the back of the store. I am a totally honest coupon user and this burns me up. I'm nice as can be to her, but I know she doesn't like that I get the deals. Funny thing is, she's only a shift manager. The actual store manager rocks the house! Before I discovered this site she used to tell me when to buy stuff at the cheapest price. Now I know thanks to everyone here! :wink7:

And by the way, did you know that using a manufacturer coupon and a video value coupon together is coupon fraud?

Uh oh. Then I've been committing "fraud" for a long time. :hysterical: What a dopey manager!

[saverintraining]

I am actually pretty surprised by this thread... the 2 Rite Aids in my neighborhood are SO coupon friendly. One store even has a bin at the front of the store filled with "unwanted" coupons that says "free coupons for the taking" (it was such a shock when they started it a month ago- I probably take most of them).

They never blink when I hand over coupons, always try to find more product when none is on the shelf and never ever give me hassles... which is shocking since Walgreens in my neighborhood is the opposite and refused to sell product to me last week when I handed them a reister reward.

My stores are in Los Angeles- my favorite Rite Aid is on National and Sawtelle, then the one in Mar Vista on Centinela and Washington and then the Rite Aid in Venice on Lincoln and Lake. You all should move to Southern Cali!

[justmeagain]

Has anyone else been followed around the store by the manager?

They don't waste their time following me around the store........instead, anytime I check out---the manager on duty or person in charge magically appears at the register while the cashier checks me out. They scrutinize everything. I used to have the most awesome RA ever and now I absolutely can NOT stand to set foot in that place. They are losing a lot of customers too.

[mbella77]

Do you think I should call corporate about the manager following me around? It's starting to creep me out. DH thinks I should and play the young lady alone card.

BTW the cashiers are awesome and get a kick out of how much I save. One called me her hero. The other just loves my son.

[crossstreet]

Did you know that the coupon clearing houses can tell that you used a BOGO coupon on a BOGO sale and will refuse to pay because you got both for free! Thats what I was told. :hysterical: I was also told that because I had said I went to another Rite Aid already that I could not buy the BOGO Dentene gum with a BOGO coupon and not to bother going to the next town over because I wouldn't be able to do the deal there either. ( She the assistant manager must have called ahead and warned them.) She also had called my regular store and gave the manager a piece of her mind for letting me use a BOGO on a BOGO sale. I called Corp. and complained ( I also filled out the survey and gave the store all 1's and 3's.) The Manager called the next day and tried to tell me that what the assistant manager was trying to say was ..... and I explained all about coupons and BOGO. Finally he said you must be a coupon queen and get stuff like I see on TV for next to nothing. ( I'm thinking he thought more along the lines of a Coupon B..tch.:giggle2:) He sent me a printed copy of Rite Aid's coupon policy and it said basically what I told him. In thier defence it did state that "Rite Aid reserves the right to limit bulk purchases of items if the purchase will deplete our supply for other customers." and that " Rite Aid may accept multiple coupons for multiple qualifying items as long as there is sufficient stock to satisfy other customers within the manager's sole discretion." Neither of which the assisant manager or manager said to me. So I laugh now but boy was I mad at the way I was treated. I have placed the Policy in my coupon binder. I also put a date when I recieved it and from Whom. I don't normally go to another Rite Aid but happened to be in the area.

[Porfidio2]

Dang! I've never been followed around before. I've got 5 RAs in a 5 mile radius of work and 1 on my way home. There are a few that I won't set foot in unless I am desperate. Many of the CSRs recognize me and always know I'll be slapping down a stack of coupons when I check out. The internet coupons are starting to be a pain. I have argued with stores about the "2 internet coupon" policy. Especially when they try and say that a RA coupon counts as one of the internet coupons. :hot3:

[mbella77]

Dang! I've never been followed around before. I've got 5 RAs in a 5 mile radius of work and 1 on my way home. There are a few that I won't set foot in unless I am desperate. Many of the CSRs recognize me and always know I'll be slapping down a stack of coupons when I check out. The internet coupons are starting to be a pain. I have argued with stores about the "2 internet coupon" policy. Especially when they try and say that a RA coupon counts as one of the internet coupons. :hot3:
Well either he isn't working the last two trips or they figured me out as a couponer and stopped following me. The Sunday cashier knows I will always have coupons. There is a *hippie* chick, as I call her, that loves my deals and get a kick out of them. Today's cashier was new to me and pushed everything through. I think the lines helped in my case.

[sminichino]

"5 off 25 is one per customer. You were here yesterday using it."
"but it has a different expiration date"
"It still doesn't matter, you are the same customer"
"Do you memorize ALL of your customer to ensure that they are not ever in here again and using a coupon LIKE this one?

[mbella77]

"5 off 25 is one per customer. You were here yesterday using it."
"but it has a different expiration date"
"It still doesn't matter, you are the same customer"
"Do you memorize ALL of your customer to ensure that they are not ever in here again and using a coupon LIKE this one?
I didn't read my $5/$25 from red plum. Where did you get your coupon?

[mama2kangaandroo]

My RA would not accept an AdPerks Q with a Manu Q because the AdPerks Q has "manufacturer coupon" written across it. I argued that the upc code is different, and it's clearly a store Q, but they would not budge. Is this accurate? I read RA's Q policy and it doesn't specifically address this situation. Should I email RA?

[CouponQueen23]

Even the ones in the rite aid flyers with the rite aid logo on them and they start with RC they say manufacture's coupon. I think a lot of the cahsiers are still confused about the adperk coupons. I have seen some look at them like they are a fraud coupon. I even had them tell me I couldn't use my $5/20 first I said what do you mean my total before is over $20 like the coupons says. There are so many issues about coupons I get the impression some cashiers are afraid to take them.

[seedlady]

would you be able to give me the 2 barcodes?

the information about who pays for the coupon is in the first number.


universal product codes are different from coupon barcodes. they tell the manufacturer, size and color, but not the payment source.

[mama2kangaandroo]

Yes, the AdPerk was RC4910721778201103109.

The other was a Huggies Manu Q. I ended up using it, since it was for $3 instead of $2.

[justmeagain]

My RA would not accept an AdPerks Q with a Manu Q because the AdPerks Q has "manufacturer coupon" written across it. I argued that the upc code is different, and it's clearly a store Q, but they would not budge. Is this accurate? I read RA's Q policy and it doesn't specifically address this situation. Should I email RA?

The AdPerk Q's are RA coupons and can be combined with a MQs. Any coupons that start with RC4 are rite aid coupons. You can copy and take with you the RA coupon policy
http://www.hotcouponworld.com/forums/riteaid/259055-rite-aid-coupon-policy-corporate-sent-me-10-27-09-a.html

As I posted in the other thread, DH was told he couldn't use a RA Q with a MQ . He had the policy with him but talking to this particular store manager is like talking to a wall so he didn't say a word and just walked out.

[lorindaleigh]

So I haven't been able to look at the flyer for this week. Life has been hectic for me. I had to go to RA today to pick up a prescription. While I was waiting I did some "blind shopping" I noticed a sale sign on the Halls stating that they were BOGO. I had one coupon for BOGO halls so I picked up 2 bags. Then I go to checkout up front and she informs me that they are left over signs from last week! She even refused to honor it. She said that its from last weeks sale and its over and she can't adjust it. Hubby says that its false advertising and if I had taken pictures they could get into trouble. I think it would have been good customer service to honor the signage that they left up. Do you think a call to corporate would do any good?

[jen276here]

I'm not big on calling corporate, but if you have already talked to the manager and they said no, then a call to corporate may be necessary. Although the signs were old, they were still up and should be honored and depending on your state's laws must be honored! If the manager refused to honor it I think corporate should be made aware of that so there are no future occurances.

[petergabrielfan]

I agree with Jen. I don't usually call corporate unless it's something major. However, in most states if the sign is up or a price is advertised, they have to give it to you for that price, no matter how old the sign is. It is RA's responsibility to make sure the signs are current and old ones taken down.

[Denisew]

So I haven't been able to look at the flyer for this week. Life has been hectic for me. I had to go to RA today to pick up a prescription. While I was waiting I did some "blind shopping" I noticed a sale sign on the Halls stating that they were BOGO. I had one coupon for BOGO halls so I picked up 2 bags. Then I go to checkout up front and she informs me that they are left over signs from last week! She even refused to honor it. She said that its from last weeks sale and its over and she can't adjust it. Hubby says that its false advertising and if I had taken pictures they could get into trouble. I think it would have been good customer service to honor the signage that they left up. Do you think a call to corporate would do any good?

I don't like Rite Aid for this reason. They aren't friendly. I had a BOGO Reeses and they wouldn't let me use it when it was on sale. I avoid this store if possible. I would call corporate.

[petergabrielfan]

I think it depends on the RA store. I have two in my neighborhood and both of them are awesome. They point out new clearance, tell me when stuff is going on sale ahead of time and they are great with coupons. They know my kids by name and they always treat me well. I don't really think it's fair in this instance to say all Rite Aids (or all RA employees) are unfriendly. I definitely think some of us here have better stores than others, that's for sure! Ask poor Justmeagain about that! :giggle2: