Any of you having problems at Jewel?

[KristinesShower]

I swear, ever since they stopped doing the expired coupons they have just been terrible to me!

I went in there one day the last couple weeks (can't remember) and bought some of the Hunt's puddings when they were on special - some CAT deal. The shelf price was CLEARLY 2/4.00 - it was right there and I looked at it twice just to make sure. Well, when I went to check out, they were ringing up 1.90 shelf price each making them only 90¢ each. :shrug7:

When I tried to explain why my CAT didn't come out, I also realized that the Kid Cuisine's were ringing up 10¢ less than the shelf price that was clearly marked on the shelf.

Correct me if I'm wrong here, and yes, I do like saving the extra 10¢ (it was a surprise), but how is that right to do? It just doesn't make sense to me why they would advertise one price, give you another price and take 10¢ off it too.

So the long and short of it was I didn't get my CAT because I was 90¢ off because of their error. We did the order again and I added another pudding, but that wasn't the point and the store assistant just didn't understand why I was upset about the whole thing. And also said:

"I don't know why you would be mad at saving an extra 90¢"

Um, because I didn't get my $10 CAT - that's why!!!

Can someone tell me if I'm in the wrong here?? I don't believe what they are doing is right, so if you go to Peru and shop - make sure you look really closely at the shelf prices because they are not ringing up the same at the register and the cashiers don't care.

(sorry it took me so long to post this - I've been busy)

[KristinesShower]

You know, I actually walked her over to the tag too just to let her know that it said 2/4.00 - special 10/10.00 and she didn't see how it was wrong LOL

[barbyq]

Well its not wrong as in illegal or anything like that jsut really frustrating when you do the deals the way we do KWIM.

That being said that can mark anything on the shelf as a price and as long as the item rings up that price or lower they are not doing anything wrong. This is why anytime we have a cat deal I use the UScan and scan my card last and I also bring up an extra item as a filler incase something scans wrong. (btw we had a conagra deal last march too and the hunt's puddings were mark 2/$4 but still rang up at 1.90 apiece for shelf)

[couponcrazy5950]

Jewel has 3 prices sometimes:

Preferred price: $1 (in this example)
Sale price: $1.90
Shelf price: $2.00

Do you remember if this was the case for you? When there are 3 prices, you go by the lowest price BEFORE preferred card ($1.90 in this case).

[CGIRLIE1]

I second what barbq was saying about bring up an extra item to make sure it pushes you over the $$ amount needed for the CAT. This isn't anything new, this is the way it's been as far as I can remember. Just keep an eye on your total on the screen : )

[Jenn870]

This why I always grab an extra item that I know will put me over the mark, just in case. I have been .07 or .10 under and have to scramble. It's not a good feeling, so I now grab an extra 1 just in case.

[danimn]

the easiest way to do these cats is to take your items to uscan. take an extra item. do not scan your preferred card. scan your items until you get to the correct $ amount. if you are short then add on that extra item.then scan your card.

do not EVER rely on shelf tags

[sarahcr0we]

and i have made the mistake of looking at after tax total!

[MommyMuxof2]

Jewel has 3 prices sometimes:

Preferred price: $1 (in this example)
Sale price: $1.90
Shelf price: $2.00

Do you remember if this was the case for you? When there are 3 prices, you go by the lowest price BEFORE preferred card ($1.90 in this case).


I agree with you. The shelf price is just that, a shelf price. Then there are two "sale prices" A sale price if you have your card, and a sale price if you don't. The price to rely on in the sale price w/o card. In the example above, the tag would read, "With car $1" and just below it it would say, "SAVE $.90." This tells us that the sale price w/o card is $1.90.

I do find it frustrating, but once I figured this out I have had many fewer problems. I agree with some others, I bring up a small item just in case my math was off and I need a small filler.

[sarahcr0we]

and the jewel osco i go to there machines didnt work for about 2 days! and they said it had something to do with improper use of coupons... makes sense now! i thought they had no idea what they were talking about.

[viss]

Hi Kristineshower,
do you shop in Peru, Il. I was in today and they told me that I can only use 1 free item coupon. I wasnt aware of this and the clerk told me they have new policies. Is this new for this store.
thanks
viss

[sarahcr0we]

1 free item per day , per visit , per cutomer , or per purchase?

[southsider]

The manager at my store finally got in touch with me concerning the problem I had. He told me that they weren't going to accept IP's anymore. I was talking to one of the people I know that works there and I was told there were going to be a lot of changes and it didn't sound like for the better. The feeling I got was that the employees were not happy. This person gave me the impression that they thought that the customers were not going to be happy either and that they were going to lose business.

[couponcrazy5950]

The manager at my store finally got in touch with me concerning the problem I had. He told me that they weren't going to accept IP's anymore. I was talking to one of the people I know that works there and I was told there were going to be a lot of changes and it didn't sound like for the better. The feeling I got was that the employees were not happy. This person gave me the impression that they thought that the customers were not going to be happy either and that they were going to lose business.

I doubt that they are not going to accept IPs anytime soon. They just came out with a new coupon policy at the beginning of the month. Wouldn't make much sense on their part.

[southsider]

I doubt that they are not going to accept IPs anytime soon. They just came out with a new coupon policy at the beginning of the month. Wouldn't make much sense on their part.


This manager has only been there for a little over a month. So it could be just at this store. The way he said it though it may eventually be at all the stores. I wasn't happy with the way my problem was handled and I didn't feel reassured that there would be not repeat so I don't know if I am going to be going there again. I got a chance to also say hi to my favorite cashier but I didn't have a chance to talk to them much since they had another person coming up in their check out line. If I go back and see them they might be able to give me a better idea of what's changing in the store.

The last time I went when I had the problem the store was like a whole different atmosphere. I had never encountered that at this store. I haven't always been happy with corp policy but it was how nice the people were that always kept me coming back. Even if it is just their mgmt team that is like this, the good people are going to end up leaving and they'll end up getting people that reflect the mgr's attitude.

[appleeyes84]

This is the 12 year old in me: Jewel SUCKS! :whistle67:

Seriously, what is going on here? Are they giving up on trying to compete with the other grocery stores in the area?

[southsider]

Sometimes I think it has something to do with clearing houses cracking down on which coupons are accepted. I have a feeling that the stores that have been accepting expired coupons have been turning them in and still getting reimbursements on them but now the mfg's are cracking down on that.

There have been a couple of instances that a printable has been put out there and the mfg turns around and yells fraud. Some of those times have been coupons put out there without the mfg's authorization, but other times the mfg has messed up by not putting safeguards up for how many coupons can be printed and they end up realizing after the fact what they let occur. Often times the coupon will be used at the store before the mfg decides that they are just going to reject all the coupons. When that happens who ends up eating the cost?

Other times I have a feeling that they are reacting to Wal-Mart trying to enter the Chicago market. I read that Jewel has a 39% market share for the Chicago area.

Wal-Mart Supercenters ring Chicago, grab share from Jewel, Dominick's - Chicago Tribune (http://archives.chicagotribune.com/2009/mar/22/business/chi-sun-wal-mart-0322-mar22)

If they think that acting more like Wal-Mart is the right approach then I think it is going to backfire on them. At least from what I have been hearing it may already be backfiring. They need to be making themselves look different if they want to have any affect otherwise they are trying to beat Wal-Mart at their own game and Wal-Mart is very good at its game. Let me put it this way - if I wanted the Wal-Mart treatment I'd go to Walmart. If Jewel is going to act like that than they are going to loose me as a customer.

[danimn]

I doubt that they are not going to accept IPs anytime soon. They just came out with a new coupon policy at the beginning of the month. Wouldn't make much sense on their part.

they have a link to IPs right on their website! silly

[couponcrazy5950]

they have a link to IPs right on their website! silly

:giggle2: This is true but so does Dominick's and some are HORRIBLE about taking IPs!

[appleeyes84]

:giggle2: This is true but so does Dominick's and some are HORRIBLE about taking IPs!

Thankfully for me the 2 Dominick's I go to don't blink when they see mine. I had some not scan, I told the cashier to give them back but she entered them in anyway.

[KristinesShower]

I really am going to think twice before going to Jewel anymore. I just can't stand that I'm treated like a criminal every time I go there. Literally 3 of them crowd around the register when I show up now.

I am doing nothing wrong, but I hate that feeling. I finally just told them - hey, my husband is out of work and we are living on one income that barely feeds us all. If I don't save money by using my coupons I will be homeless. That shut them up and the mean old lady actually told me that she was sorry, it was all this new stuff that they had to do and it had her frustrated.

Sorry, not my problem - take your frustrations out on your boss, not me. :(

As far as the freebies go, I'm not sure - never brought one in to do it.

[southsider]

I agree totally with how Jewel makes you feel. I am still not satisfied with the reaction of the sm & ass sm. I want to have it spelled out what their new coupon policy is. Right now I do not feel comfortable going to my Jewel until that happens. I want to know what the perimeters are that I have to work with. I don't want an arbitrary decision based on who is in charge at the store at the time I am shopping or based on their mood at the time. I don't want to check out without knowing if whether my coupons will be accepted or not.

At this point I am comtemplating calling the dm back to see if I can get clarification on what all the changes in Jewel's policy are. I don't want to go back and end up having an argument and getting banned from the store.

I am unwilling to make my purchases unless the coupons I am using are accepted. It makes it hard to make an on the spot decision on whether or not I come out ahead taking the item off if I can't use the coupon I intended to use. This is especially true in the case of using coupons on items that have a promotion going on. There are times it would be better to take the item off and get a different item that I also have a coupon for that can also qualify for the promotion. It gets sticky though when it is a case that I need to take an additional item off because the substitute would take me over enough.

Quite frankly these arbitrary decisions on coupon usage are a form of fraud because it prevents a customer from making an informed purchase. It the rejections are bad enough I am better off not checking out and redoing my shopping trip. I am sure if that happens often enough they would use that too against me.

[maree_strawberry]

Kristine,

I've been there twice this week & no probs. Steer clear of that cashier, cuz If It's the one I think it is (she get's frustrated very easy) It's just better to go to someone else.

Don't give up because of her. :wavehi: