Kroger Delta: Problems with cellfire coupons??

[MrsMoneySaver]

Has anyone else been having trouble getting their cellfire coupons to come off? I have had problems my last three visits to Kroger. The first time I had three coupons that failed to redeem. The next week one coupon failed to redeem and finally, yesterday another one failed to redeem. I'm now up to $2.25 worth of coupons that I haven't been credited for. In each case I have filled out the form to contact cellfire. After the first instance I received an email asking for a scanned copy of my receipt. I sent it back to them that same day (4-14-09), but have heard nothing else from them. I've even posted something on the cellfire forum about this, but I'm not getting a response from there either. I know that my card is ok because, yesterday, a P&G eSaver coupon came off and a different cellfire coupon came off correctly. Are your coupons coming off the way they're supposed to?

[alissa103]

I haven't been having any problems. I just used one today and it came off fine. I'm sorry they aren't working right and you aren't getting any sort of response from cell fire!

[pedspeech]

I haven't tried any lately until today and it came off okay. Sorry I can't be of help to you.

[VictoriaR]

I just commented on this on another discussion (5/7 cellfire coupons) and I'm surprised you even got a response from Cellfire at all. I know that I filled out the form and have yet to receive any response. I've never had a problem with my shortcuts ecoupons, so this is a little frustrating. I guess I'll just load them whenever they are available and try to have a paper coupon as back up just in case.