ShoppingCartDiva
01-02-2009, 03:23:07 PM
I went to Farm Fresh for the first time New Years Eve. Had heard from another member her locally about them doubling $1 coupons.
So I went in and clarified with the manager-type-person the policy. He did tell me you could use any number of the same type, which I now know it's only supposed to be 2.
NONE of my coupons doubled. So I waited at the service desk, and she didn't know what to do. She wanted to void the whole order and re-ring everything. So the manager guy comes up and says, "Yup, that's what we'll have to do. It's a glitch." I sounded horrible, because I've been sick, and I must have looked the same, so he said, "Tell you what, how many coupons did you have?" I told him I had 12 $1 coupons. So he told me to pick out $12 in merchandise and he'd give it to me for free.
I wasn't ecstatic, because I wanted to pay $4 for my order, not $16, but I said ok. At least he was nice and trying to be helpful. I picked out $12, went back through, and she MANUALLY entered all the coupons in as $1 from the first receipt. It took forever.
Are there issues with doubling or something? I don't want to go back if it's going to be like this every time.
So I went in and clarified with the manager-type-person the policy. He did tell me you could use any number of the same type, which I now know it's only supposed to be 2.
NONE of my coupons doubled. So I waited at the service desk, and she didn't know what to do. She wanted to void the whole order and re-ring everything. So the manager guy comes up and says, "Yup, that's what we'll have to do. It's a glitch." I sounded horrible, because I've been sick, and I must have looked the same, so he said, "Tell you what, how many coupons did you have?" I told him I had 12 $1 coupons. So he told me to pick out $12 in merchandise and he'd give it to me for free.
I wasn't ecstatic, because I wanted to pay $4 for my order, not $16, but I said ok. At least he was nice and trying to be helpful. I picked out $12, went back through, and she MANUALLY entered all the coupons in as $1 from the first receipt. It took forever.
Are there issues with doubling or something? I don't want to go back if it's going to be like this every time.