View Full Version : Office Max ~ Frequently Asked Questions

12-28-2008, 07:04:07 PM
Office Max

Need Assistance?
Have a question about shopping at OfficeMax.com? Please choose a topic listed to the left that you would like to learn more about. If you need further assistance, please contact us directly by either sending us an email (http://www.officemax.com/omax/customerservice/contactUsHome.jsp) or by calling 1-800-283-7674.

Store Locator Link (http://www.officemax.com/omax/storelocator/storeLocatorHome.jsp)

Frequently Asked Questions

What is your delivery policy? (http://www.officemax.com/omax/customerservice/customerService.jsp?subCategoryId=FAQ_OfficeMaxFAQ&categorySelect=Frequently_Asked_Questions#q5)
What happens if I order an out-of-stock item? (http://www.officemax.com/omax/customerservice/customerService.jsp?subCategoryId=FAQ_OfficeMaxFAQ&categorySelect=Frequently_Asked_Questions#q10)
What is your price match policy? (http://www.officemax.com/omax/customerservice/customerService.jsp?subCategoryId=FAQ_OfficeMaxFAQ&categorySelect=Frequently_Asked_Questions#q15)
What is your pricing policy? (http://www.officemax.com/omax/customerservice/customerService.jsp?subCategoryId=FAQ_OfficeMaxFAQ&categorySelect=Frequently_Asked_Questions#q20)
What is your return policy? (http://www.officemax.com/omax/customerservice/customerService.jsp?subCategoryId=FAQ_OfficeMaxFAQ&categorySelect=Frequently_Asked_Questions#q25)
My order is late. Is something wrong? (http://www.officemax.com/omax/customerservice/customerService.jsp?subCategoryId=FAQ_OfficeMaxFAQ&categorySelect=Frequently_Asked_Questions#q30)
How do I earn tax-exempt status? (http://www.officemax.com/omax/customerservice/customerService.jsp?subCategoryId=FAQ_OfficeMaxFAQ&categorySelect=Frequently_Asked_Questions#q35)
Do you offer furniture assembly? (http://www.officemax.com/omax/customerservice/customerService.jsp?subCategoryId=FAQ_OfficeMaxFAQ&categorySelect=Frequently_Asked_Questions#q40)
Why do I pay sales tax online? (http://www.officemax.com/omax/customerservice/customerService.jsp?subCategoryId=FAQ_OfficeMaxFAQ&categorySelect=Frequently_Asked_Questions#q45)
How do I change my phone number on my account? (http://www.officemax.com/omax/customerservice/customerService.jsp?subCategoryId=FAQ_OfficeMaxFAQ&categorySelect=Frequently_Asked_Questions#q50)
What do I need to do to return an item? (http://www.officemax.com/omax/customerservice/customerService.jsp?subCategoryId=FAQ_OfficeMaxFAQ&categorySelect=Frequently_Asked_Questions#q55)
Who can help me find an item on your site? (http://www.officemax.com/omax/customerservice/customerService.jsp?subCategoryId=FAQ_OfficeMaxFAQ&categorySelect=Frequently_Asked_Questions#q60)
Will you deliver to me if I am not home? (http://www.officemax.com/omax/customerservice/customerService.jsp?subCategoryId=FAQ_OfficeMaxFAQ&categorySelect=Frequently_Asked_Questions#q65)
What is MaxAssurance? (http://www.officemax.com/omax/customerservice/customerService.jsp?subCategoryId=FAQ_OfficeMaxFAQ&categorySelect=Frequently_Asked_Questions#q70)
What is MaxPerks? (http://www.officemax.com/omax/customerservice/customerService.jsp?subCategoryId=FAQ_OfficeMaxFAQ&categorySelect=Frequently_Asked_Questions#q75)
How can I sign up for special offers by email? (http://www.officemax.com/omax/customerservice/customerService.jsp?subCategoryId=FAQ_OfficeMaxFAQ&categorySelect=Frequently_Asked_Questions#q80)
How do I create "My Shopping List"? (http://www.officemax.com/omax/customerservice/customerService.jsp?subCategoryId=FAQ_OfficeMaxFAQ&categorySelect=Frequently_Asked_Questions#q85)
How do I retrieve "My Shopping List"? (http://www.officemax.com/omax/customerservice/customerService.jsp?subCategoryId=FAQ_OfficeMaxFAQ&categorySelect=Frequently_Asked_Questions#q90)
How do I read my packing slip? (http://www.officemax.com/omax/customerservice/customerService.jsp?subCategoryId=FAQ_OfficeMaxFAQ&categorySelect=Frequently_Asked_Questions#q95)
Price Match

OfficeMax's low price guarantee can help you save more on your purchases. To get the low price guarantee from us, you must complete a Price Match Request.

To match a competitor's Internet site price with an item on our website, please click here (http://www.officemax.com/omax/customerservice/priceMatch.jsp) and complete the e-mail template provided. For price matches from print ads, please fax your request, including contact information plus a copy of the ad to 1-800-706-9286, in large block letters write PRICE MATCH across the first page. For more information, please call 1-800-283-7674 for complete details.

Exclusions - Prices found at the following are excluded from our Price Match Guarantee:

Local or special events
Close-out or clearance sale prices
With special financing
With a bonus or free offers
One-of-a-kind limited quantity offers at OfficeMax or any competitor
Companies without a physical store location in the continental U.S.
Products and services by third party providers.
Custom products
Personal computers / laptops
Typographical errors at OfficeMax or any competitor
Prices for Items in our newspaper inserts identified as 'in stores only'
Prices for OfficeMax online items identified as 'online specials' will not be matched for phone orders.

Price Match Guarantee applies to customers within the continental U.S. only.
This policy is subject to change without notice.
If you need further assistance, please contact us directly by either sending us an email (http://www.officemax.com/omax/customerservice/generalInquiry.jsp) or by calling 1-800-283-7674.

Credit Cards

You can apply for an OfficeMax Business or Personal credit account online, by phone, by fax and in our stores. There is no annual fee!

Online - Click here (http://www.officemax.com/omax/home/custom.jsp?id=m280004) and begin your application!
By phone- call our customer service representative at 800-283-7674 for more information.
By fax - complete the credit card application found in our catalogs and fax the form to 800-506-3260.
In stores - speak to one of our retail representatives for more information.
Credit Card Authorization

When you place an order online with OfficeMax, we authorize your credit or debit card to ensure that sufficient credit is available at the time of purchase. A hold is placed on funds in the amount of your order total until the order is fulfilled.

The time required to remove the authorization, if your order is canceled, is determined by the financial institution that issued your card. The estimated time needed for the various methods of payment are as follows:

Visa/MasterCard - 7 days
Discover - 10 days
American Express - 30 days
OfficeMax Credit Card - 15 days
Debit or check cards - 7 days
If you need further assistance, please contact your credit card company or us directly by either sending us an email (http://www.officemax.com/generalInquiry.jsp) or by calling 1-800-283-7674.

Gift Cards

Gift cards may be redeemed online as well as in stores and by phone. Sorry, gift cards cannot be applied to orders that contain Print and Document Services items.

Gift cards may be used to make purchases online. You will be asked to enter the gift card number and PIN into the designated fields during the billing portion of the checkout process.
If your card does not have a PIN, it can only be used for store or phone purchases. We are sorry for the inconvenience. Please call 1-800-283-7674 for assistance.
Cards may be purchased in stores and by phone. Gift cards are available in denominations of $10, $25, $50, $100, $250, and $500.
You can check the balance of your gift card by calling 1-877-OFFICEMAX (1-877-633-4236), select option #1. Any customer service representative can help you. Or go to any one of our nearly 1,000 stores nationwide and ask any sales associate. Or, you can check your gift card balance online during the checkout process.
If you wish to purchase a large quantity of gift cards, discounts are available for bulk purchases of in excess of $3000. For more information on our Corporate Gift Card program, please call our Corporate Gift Card Representative at 630-864-6048.
If you need further assistance, please contact us directly by either sending us an email (http://www.officemax.com/productInquiry.jsp) or by calling 1-800-283-7674.