Commissary Overage Denied [Archive]

dtsalvador

04-04-2008, 08:41:29 AM

I wasn't allowed to use the Glucerna $2, $3 or Monistat $4 coupons yesterday at Maxwell AFB Commissary. After much debate and waiting for an assistant manager to show up, they decided that the older Regulation dated 2/2007 that rescinded the overage rule the first time was the one that applied. I didn't have the number of the DeCA reg(my bad) with me and I couldn't convince them that Reg 40-6 (or whatever it is) was dated 6/2007 reinstating coupon overage, saying coupons had to be scanned at face value. The assistant manager DID ALLOW me to use 10 $2 Glucerna coupons, keying in the $1.34 value of the item instead of $2, and 3 $3 coupons with a value of $2.68 instead of $3. I returned my monistat wipes and KY jelly. I stood at the register for over 30 minutes, waiting for this to be settled. The top managers were "unavailable". I've been doing the overage thing for the past year with no trouble-now this. They acted like I was trying to scam the commissary rather than simply following the commissary's own regulation regarding coupon overage. I was not and am not a happy camper-what a waste of my time, not to mention all of the people staring at me. Of course this was the day I chose to break in my new 3 inch wedge sandals, so I stood a proud 5'11" for everyone to stare at!!! I did email the manager last night, asking if she could verify the regulation on this matter. or did I need to email DeCA, to get a ruling from them. No answer so far, but we'll see. Sorry this is so long, but I Plan my shopping trips very carefully and i do not like to have people think I am a crook, incorrectly using my coupons. The issue arose because the register kept showing coupon exceeds the value of the item. The Cashier said she could not manually enter the value of the coupon, but when they changed the prices of the coupons to reflect the price of the item rather than the value of the coupon, they manually entered them then. LOUD SCREAM!!!
Sorry this is so long, but I knew you would understand!!!

EmmysMum

04-04-2008, 10:54:35 AM

Seriously, go to Commissaries.com (http://www.commissaries.com) and click on the contact us link. Choose the appropriate info regarding your visit to your commissary and then tell them what happened to you.

You will get a response pretty quickly (at least in my experience) and it will be forwarded to your commissary as well. I find that I get better results when I email DeCA directly.

It's in the Directive dated June 5, 2007 that allows for overage. It's Directive 40-6, Chapter 7-4, item N. I have an email from DeCA where I asked about overage directly and they responded that "Valid coupons will be entered at the value stated on the coupon" (the actual quote from the directive as well), and stated that Yes, I should get face value of the coupon towards my purchase regardless of the price of the product.

What your commissary is doing is BS and against DeCA policy. They are using an OLD directive that was rescinded by the June 5, 2007 directive.

I hope you get results soon and get those cruddy assistant managers straightened out!

hisredhead

04-10-2008, 02:11:08 AM

You should deffinelty contact DeCa, but don't e-mail the manager, go in and speak to someone face to face. I hope you kept your reciept because if you take it in you can insist that they give you a refund for the FULL amount of the coupons since the item price was manually entered. By doing that the cashiere actually earned your commissary a profit which is illeagal because Congress set rules so that Deca does not make any gains or losses. This is actually explained in the directive.

I highly reccomend going in to speak to the store manager in person. I had to do this a couple weeks ago. Be sure to take a copy of the directive with you and the coupons you were using if you have any left. Don't speak to anyone execpt the store manager. I really hope you set them straight. I just really don't understand why cashieres consider themselves the 'coupon police' and why they have to make us feel like criminals for using q's to our advantage. Best of luck!

jeweltea

04-10-2008, 05:09:43 AM

By doing that the cashiere actually earned your commissary a profit which is illeagal because Congress set rules so that Deca does not make any gains or losses. This is actually explained in the directive.

This is very good information. I have not had a problem with overage yet but I sweat it out every time - especially when the cashier question that the coupon is for more than the item (like yesterday).
Thanks!
Doris

thestitcherbee

04-10-2008, 07:08:05 AM

I'm sorry that happened to you. I had a similar incident a few weeks ago. They did end up giving me the overage but not without making me feel like a criminal/wasting lots of my time. I emailed DECA and they promptly emailed me back with the info, so I know have a printed email in my coupon file in case it happens again.

Kaymadmom

04-10-2008, 11:02:38 AM

By doing that the cashiere actually earned your commissary a profit which is illeagal because Congress set rules so that Deca does not make any gains or losses. This is actually explained in the directive.

Exactly! I tried to explain this to a cashier the other day and she just gave me this blank stare and refused to scan my coupons. It was humiliating. In all the commotion I didn't see her scan my other coupons so I asked her if she had scanned *all* of them and she lied and said she had. After reviewing my receipt I took the unscanned q's and demanded to see a manager. He was so angry with the cashier and promptly gave me a refund for $15. I saw him go over to her, so I hope she understands things now. I get all angry thinking about it! :giggle2:

hrborn

04-18-2008, 04:34:12 PM

blessedx5

04-20-2008, 11:49:23 AM

EmmysMum

04-21-2008, 11:23:59 PM

My husband just had this problem tonight and I have to e-mail DECA now. How frustrating...I have a lot of Excedrin Qs to use by 5/4....will I get a response within a week, based on your experiences? TIA.

When I had to email because of similar issues, I had a response within just a couple of days.

Flat out, they should NOT be refusing your coupons because of overage. As long as your are buying the product specified and are following the guidelines on the coupon (it doesn't state one per person, for example), they MUST give you the overage, whether they like it or not.

The current directive states that, clear and simple.

I am sorry that so many of you are experiencing problems with this! :frown:

EmmysMum

04-21-2008, 11:32:05 PM

same thing happened to me last week and seems each week with a diffrent cashier. I try so hard to get the ones who know me and know the rules but sometimes they tell you what register to go to. The diffrent head cashiers change their tune too...drives me nuts....however when the olay overage was going on I saw atleast half of the cashiers and baggers going out with cases of olay and getting $12 overage on each case. When I was denied last week on the splenda, I told the head cashier who came over, if it was ok for all the cashiers and baggers to get overage using the olay coupons what was the problem with my overage...she quickly told the cashier my coupons were fine and she had to give me the full amount....I think I will be using that instance more often....

Unlike stores like WalMart, Target and CVS (to name a few), there is no "at the manager's discretion" on coupon acceptance at the Commissary.

The directive covers ALL commissaries and ALL commissaries are subject to that directive. Regardless of their personal beliefs, they MUST follow the directive. The directive states that all valid coupons must be entered for the face value of the coupon. That means that as long as you are abiding by the coupon's rules, you get the face value of the coupon entered, regardless of the purchase price of the item.

There should be no confusion or denial of overage based on the cashier/head cashier/manager's whims. Email DeCA and get it in writing. Arm yourself with that email and don't be afraid to whip it out and stand your ground when they try to deny you overage.

Sorry if I am beating a dead horse here, this is just something I am very passionate about, lol. We are entitled to that overage per the directive and managers have no say in coupon acceptance policy. Period.

#1RobThomasfan

04-22-2008, 01:30:19 PM

Ok there I was today, again with my 3/1 Glade warmer q. I had the same problem the other day. Today I get Miss Smarty Pants from Hell. She must be related to the last one who said I can't PAY you to take these out of here. Uh yep you can. Anyhoo last time it was resolved in my favor cuz I whipped out a big ole copy of their coupon policy. I'm growing quickly tired of being treated like I'm a FELON for using q's at the commissary. So anyhoo my cashier understandably doesnt want to get in trouble so she checks and I get the once over, the pi**ed off look and manager lady takes my q to call it in. She makes me wait NO KIDDING TEN MINUTES. But I explained the policy before she left and she knew I was right I believe she was just trying to yank my chain. But I wait, smiling and chatting with some of my fav cashiers and here she comes. Oh yes take it. Well you can tell she's so pi**ed shes just quivering. But I AM DOING NOTHING WRONG AND WILL NOT BE TREATED LIKE DIRT. So my cashier whom I love double checks my receipt, oh she missed taking one q off and I should've given her one more so we have to call MISS HAPPY back over to give me 6.00 back. She wasnt thrilled. Then she said whats your name, still with that "YOUR A CRIMINAL" tone of voice so I told her, then I asked WHY, well she tried to ignore me and I said ma'am why do you need my name? I said it loud and polite so she was forced to acknowledge me. She said the lady who handles these wants to know and I said will you ask her why she needs my name please? So she comes back and said someone filed a complaint and she wanted to see if it was me. I'm seriously debating talking to the over all manager before contacting DECA. I'm sick of the attitude when you tell MANAGERS what the coupon policy is and they find out YOUR RIGHT And know it better than they do then they get snotty with you. Regardless I ended up with 2 gal of milk, 2 bread, one HD bun, 36 packs of individual oreo cookies, lunch meat, hotdogs, 17 glade, 2 pkgs of bagelfuls, and 5 2lt sodas. Grand total 12. 60.

hrborn

04-22-2008, 01:55:01 PM

I'm sorry about that. But thank you for making the story so entertaining :hysterical:--I'm just LOL and my kids are wondering what's going on over here...

I think they think they are going to intimidate us, scare us, whatever...???

I'm still waiting on DECA's answer but it is only Business Day 2. I'm just hoping I get a good e-mail and I can send my dh back in there to talk to the manager. Just waiting on that magic e-mail:rolleyes24: to make things all right. I have lots of 4/30 KYs and 5/4 Excedrins to use....

#1RobThomasfan

04-22-2008, 01:59:56 PM

If I were you I'd specifically ask for a higher up persons name and number at DECA you can contact IMMEDIATELY if your Commissary doesnt respond properly to the email.

hrborn

04-23-2008, 08:16:32 AM

Well, I hadn't heard back yet and I have a shopping trip planned in a few days, not to mention I have to s/o excedrin, so I called and got the floor manager. She very rudely told me that yes, coupons should be taken at face value but that the excedrin trial size was going to be discontinued b/c people are taking advantage of it. She almost hung up on me, but I had her clarify the policy one more time because it was the store manager who refused the coupons with my husband. Then, I asked for the top Comm person and she named three names. I asked who was at the "top" and she transferred me to his secretary. It really made me laugh b/c the sec. asked who I was and I simply stated my name. She said, "Are you, like, a customer?" I said "Yes, I am, like, a customer, who had a problem with the Store Manager not following the DECA coupon policy. I've also been treated rudely and told I was taking advantage of the commissary and coupons." She immediately put me through.

He knew me right away, said he answered my Action Line sent via e-mail but that it has to go through region now and that is why it is delayed in being sent to me. Yes (as you all know) LOL, the Store Manager was wrong, having a meeting with staff, etc.

The kicker is....we are taking advantage of this situation? Isn't that the purpose of coupons? To use them to our financial advantage? This whole attitude stinks....but at least now I have his backing and can walk in there and not feel intimidated and just let my baby scream while they call him to confer (poor baby...but they've had me stand in line a long time while they figure out their policy).

I have to go s/o excedrin b4 it is discontinued....or maybe that was just "talk."

Holly

ETA: Maybe I should just pull up a chair and nurse my baby while they figure out their coupon policy...I've heard that scares people into action! Ahh...but that's a whole other topic.

#1RobThomasfan

04-23-2008, 06:54:57 PM

Can you PM me the top guys name? I'd sure love to talk to him.

jenpenny

04-24-2008, 04:39:47 AM

These problems seem to happen a lot at the commisaries. It is as if they are all not working for the same organization. Maybe all the mangaers have power trips and believe it is their store, and their policies.:giggle2:

#1RobThomasfan

04-24-2008, 12:47:52 PM

No DECA's top dogs are in charge , not individual managers. Today I go again, found 11 more, hope to use the rest of my 3/1 q's before Saturday. Today's cashier was sweet but didnt think the Glade were the warmers. I assured her they were, today I got a different lady and she said yes those are the warmers and she was nice. So I made 11.00 on those q's , all together I spent 7.93 and saved 43.00. I keep going back and will keep using my q's. They can lump it. I'm not doing anything wrong, so if your couponing correctly then stand up for yourself.

queenofthehivemomof5

04-24-2008, 01:07:42 PM

I don't really know why I popped into this thread...I don't have a commisary. LOL

I will say that our Military and thier families sacrifice enough for our country that the commissary should not treat them like crap over a few pennies here and there.
Off my soapbox...but just want to say that I appriciate the sacrifices our military has give for us and I know that being a military wife is not a peice of cake either...so thanks and I hope DECA gives ya'll your overage. Great thing that you have a formal policy in writting unlike all the other stores. That gives you some great leverage!

Jiji

04-24-2008, 02:31:29 PM

I don't really know why I popped into this thread...I don't have a commisary.
I will say that our Military and thier families sacrifice enough for our country that the commissary should not treat them like crap over a few pennies here and there.
Off my soapbox...but just want to say that I appriciate the sacrifices our military has give for us and I know that being a military wife is not a peice of cake either...so thanks and I hope DECA gives ya'll your overage. Great thing that you have a formal policy in writting unlike all the other stores. That gives you some great leverage!

Me too, and I would like to add that the commissary, along with EVERY other grocery store in the country IS getting our overage if they don't give it to us. It is not our fault that we can find a good deal. When I worked for one of the chains listed in our Grocery forum, we got a list of the coupons before people like taylortown, so the powers that be could have easily changed the prices to counteract the Qs.

OK, I'm off my soapbox, but it is criminal to give our military men and women and families a hard time over something like this when so many of them are sacrificing for us.

AlissaG

04-26-2008, 08:11:20 AM

Well, I too was denied overage from the glade warmers 3/1 coupon at the Ft. Meade commissary. First she thought it had to be the one with the fan like pictured. After a few minutes of going back and forth and the bagger telling her it was the right warmer, she went and got the head cashier. They had no clue about any overage policy and stated "why would we pay you to take this product?" Ugh! They were both very rude, but I remained nice and calm with her. It was my first time since I am a newbie, and I did not have the directive printed out, my bad. I am planning on emailing DECA today and hopefully get this straightened out. How do they not know their own policies! I am frustrated.

Alissa

PMFan

04-26-2008, 08:16:45 AM

i suggest you first email your store director to give him/her a chance to fix this. you can get their email address at commissaries.com

if the director is not aware of the policy and does not agree with you after you inform them of the policy, then email DECA.
Well, I too was denied overage from the glade warmers 3/1 coupon at the Ft. Meade commissary.
I am planning on emailing DECA today and hopefully get this straightened out.

hrborn

04-26-2008, 10:15:40 AM

My store director said he was going to have a meeting and he sure did, so PMFan, that's a great suggestion. After scrutinizing my coupons today, my cashier said, "Are you the _________'s [insert my husband's rank] wife?" So, not only did the store director have a meeting, he sent a memo to the cashiers (so said this cashier), and it must be "talk" amongst the cashiers. Oh well...at least she took all my coupons.

PMFan

04-26-2008, 12:47:16 PM

i'm sure they know me by either my name or at least by my alias they assigned to me... 'the coupon lady' ...hehehe

my cashier said, "Are you the _________'s [insert my husband's rank] wife?"

MissGulfCoast

04-26-2008, 02:14:04 PM

jeweltea

05-10-2008, 06:46:33 AM

Went to the commissary and must have been 1 hour with the cashier while she (and the supervisor) decided if they would give me the overage. They finally did after I showed them the directive which fortunately I had with me. The supervisor had a directive dated Feb 2007 which she dragged out but mine was dated June 2007. Had to listen to the usual "We are not going to pay you to shop with us". The cashier was pretty nice about it but just didn't know how to handle the overage. It really wasn't that much (about $35) and I still owed about $60 after all my coupons. I reminded them that they would be reimbursed by the manufacturer and not losing money. I just stood my ground and would not back down.
Doris

PMFan

05-10-2008, 07:40:04 AM

#1RobThomasfan

05-11-2008, 03:32:27 AM

Had to listen to the usual "We are not going to pay you to shop with us".

Don't you just hate that? And the attitude that comes with it? But guess what? Don't you love it when they DO have to pay us to shop with us? I really am going to start keeping a list of names and dates for when I do have to file a complaint. I'm very proud of you Doris for NOT backing down girl!

mrsgrumble

05-11-2008, 10:43:15 AM

DeCA Customer Bill of Rights (see # VI)

Our customers have the right to expect:
Article I

Professional, Courteous Service
Article II

A Clean, Pleasant Store
Article III

Fresh, High Quality Merchandise
Article IV

Well-Stocked Shelves
Article V

The Best Possible Prices
Article VI

Quick, Efficient Checkout

My dh does the Commissary shopping as he works on post. He likes the u-scan, doesn't exceed the limit on items allowed, also uses c/o's for overage.
Recently he was told by one u-scan checker that she runs when she sees him coming. Another said half jokingly that she wanted to know where his office was so she could come over and aggravate HIM and just 2 days ago another said he should go thru the regular checkout for a better shopping experience.
I told him if these folks don't know how to scan, for example, one of 20 like overage c/o's so as not to have to enter each individually, then they should learn how to do that.
I'll tell him about this also:

Professional, Courteous Service
Article II

PMFan

05-11-2008, 11:54:32 AM

she is in customer service which means she is there to serve the customer. her comment insinuates that he (the customer) is aggravating HER. if she says that again, he might say "i can tell you love working in the customer service field" <grin/wink>. or give her the office address of the DECQ HQ Director :biggrin:.

it is possible to do a "qty scan" and only scan one of x# of same coupon. i don't know the key strokes but a couple of cashiers as my store do.

i interpret the 2nd comment to mean "it's faster to go thru the express lane where the cashier can scan coupons, since ovg coupons at uscan beep and require cashier intervention anyway".

she wanted to know where his office was so she could come over and aggravate HIM and just 2 days ago another said he should go thru the regular checkout for a better shopping experience.
I told him if these folks don't know how to scan, for example, one of 20 like overage c/o's so as not to have to enter each individually, then they should learn how to do that.

prvrbs31gal

05-16-2008, 08:25:26 PM

I'm in the process of educating the Manager at Great Lakes... we JUST moved here and I was denied my overage on the $2 KY coupon... went through a ton of hassle, but refused to back down because it's going to be a LONG 3 years here if I don't get overage!!!! Unfortunately, I didn't have my print out with me and couldn't find the right section in the 40-6 (She at least had the most up-to- date one)... now that our internet is hooked up I came to HCW first just to get the right info to set her straight... gotta love it!!!

pmorse

06-06-2008, 05:02:36 AM

rrpate

06-06-2008, 05:29:13 AM

i ran into the coupon n**i from hell yesterday... she examined each and every one ... layed them out... put them in a pile then counted them.. looked at them some more.. asked if i got the peelie for free kraft cheese here? i said i got it off the product.. didnt say there!!! ... put all my frees up front to make it easy... first rang up free old el paso pkg spice up to 1.01 , got the bigger size of a bottle like stuff..1.99 says cant use it says package!. ok i wont get it... then a blinkie for 1/3 fresh envie type of tuna... cant use that it dont say manufacturer coupon.. ok put them back.... then the pickle/relish 1/1 coupon... dont have a security thingy at top... ok then rign up all purchases... then the coupons... well we then have to look at the reg. tape to make sure i bought the product... did i buy beef??? yes hamburger meat... (for 1.00 wyb a-1) got 4 of them.. and cookies had off milk..so on... any way... saved 50% i did get overage with the old spice body wash and 1/1 back and body excedrin cpon. got home... looked at recipt... she charged me for the taco spice the very first one on the recipt.. grrrrr.... so not only did i not get to use 3.00 worth of coupons i was also charged 1.99 for something i didnt get.. i kept recipt and next thurs when there i will go to c/s and see if i can get refund... but this whole time glad no one was waiting..i have never taken so long to check out. i thought the poor old red faced bagger lady would faint...it was a very hot humid day here in fl. well thanks for listening...

mom24stinkers

06-06-2008, 09:17:36 AM

They don't allow overage at Ft. Sam. In fact some lady handed me back a bunch of my coupons and said I couldn't use them. She calculated somehow in her head how many she thought I was allowed to use!!!! I thought the rule had changed and you weren't allowed overage anymore?

What???!!!! I would have asked her where it states in the rules that you are only allowed to use X amount of coupons. And yes, we are allowed overage, print a copy of DECA's coupon policy (in one of the sticky's) and carry it with you.

I would definetely email your store director about this. It's not right at all.

pmorse

06-06-2008, 11:02:58 AM

I never really had any overage coupons to use but a couple so it never bothered me too much, but now the coupons will ring in at the exact sale price and it automatically stops overage. Like a 2$ coupon will scan at 1.99 if the product was 1.99 so how do you all get around that? Do you just tell them ahead of time they have to hand key in the coupons? And now the registers are new and won't allow quantity coupons to be used they all have to be hand keyed so they will hate me if I come in with 20 coupons to be hand keyed and I will be ticked if they don't all get put in. How does yours work? I really thought they changed the overage thing? So it is verified that we can still keep the overage? I may have to make a stink. Surprised no one else here has done that!! I can be credited with Ft. Polk allowing multiple coupons back in the day!! I called the manager and had a sit down and went over the multiple use rules and she was amazed that it was allowable but then trained all the cashiers in it and I bought like mad. Others did also after me but that has since ended. Nice while it lasted though! But I have a ton of 2$ solo coupons I want to use and not much overage but it will help these days.

mom24stinkers

06-06-2008, 12:53:16 PM

http://www.commissaries.com/inside_deca/publications/directives/DeCAD40_6_JN2007.pdf

Page 42 goes into coupons and coupon usage.

Section 40-6 N states "valid coupons will be entered at the value stated on the coupon

Like I said before, definetely email the store director. They are wrong and should be ringing your coupons up correctly!

charlestonmom

06-12-2008, 10:31:42 AM

Hello,

I am about to look in the DECA policy, but I just now got home from the commisary and I am P.O'ed!!!!1

I had ordered a case of K-Y for the first time. I also had a couple of other loose ones in the cart. I gave the cashier all of my coupons, (after she told me to go to another register if I had alot, then she just waived me in anyway.) She rang up all of my items and got to the box of K-Y. She said , "What is this??? She rang it up and noticed that it only cost $1.84. She said, I can only give you that much credit. I told her that it was in DeCA policy that she had to give me the overage. She was very rude and just walked off to get the manager. TWENTY minutes later, she came back and said, "SORRY, only $1.84 credit!!!!" She had a piece of paper that she showed me and told me that this was the latest policy. I will type it up in a few minutes, but ....I know, you are thinking that I should have had a copy of the policy with me, but that is the only time I did not have it. WHAT IS THE DEAL??? I just don't understand. All of the store managers were there and all of them said N-O!! I have done it several times before, but this is the first time I have ordered a case. She did not give me ANY overage on anything, including jollytime popcorn, she wrote on the coupon, .99!! I am just so mad right now! I was very mad, and demanded my coupons back, told her that I did not want the K-Y. I just left at that point, b/c I had to (and was late) pick up my son from preschool.

I don't understand - first of all, it is not like the COMMISARY IS LOSING MONEY! The manufacturers reimburse them for the full amount PLUS postage. What is it to them?

2nd, - It is not like I was trying to get everything for free. I had many groceries, more than the savings would have been so it was very clear that I was not trying to get any money back from the store or something.

Please help asap! I am going to look through the policy thread and find someone to call. Then I am going to type up the memo that I made her copy for me and post it here. Any help would be greatly appreciated.

If it is against the rules, to get the overage, then I will have absolutely no problem with that. I do not want to break any rules, scam anyone or steal anything! I am just mad b/c I think I am right, and I have not had any problem before. Plus, the cashier was such a ........ (you know what!) She could not have been any more rude. She said she was just going to have to rescan all of my groceries, AFTER I had been standing there for 25 minutes. I said, "you mean to tell me that you can not just void the last k-y items????" She was so hateful and threw my receipt at me. I am so mad right now. Anyway, please write with any advice, info, opinions, etc....

:hectic1:

charlestonmom

06-12-2008, 11:09:31 AM

I just contacted DeCA. This is what I posted in the "contact us" link on the commisary link.

Hello,
I am writing with a question. I just visited my local commisary. I had my usual manufacturer coupons. I was purchasing some products with coupons (manufacturer coupons) WORTH MORE THAN THE VALUE OF THE PRODUCT. I have done this a few times before, and have not had any problem. As I have found in DeCA policies, commissaries are supposed to honor the VALUE of the coupon. However, the cashier was extremely rude to me and left me standing at the register for 20 minutes while she went and talked to the manager. She finally returned, and when she did, she told me that she could only give me the VALUE of the PRODUCT, not the VALUE of the COUPON. I usually have a copy of the DeCA policy with me, but of course, the one time I did not, an issue arose. I want to be clear in the fact that I was not trying to get any cash back from my purchases. Additionally, I had much more in groceries than the coupons added up to, hence I was undoubedly going to be paying for my groceries, even after manufacturer coupons. I am not trying to scam anyone, I am not trying to steal anything, I am simply trying to use manufacturer coupons properly in conjunction with my grocery shopping. I am requesting a written explanation of the exact policy, and I am requesting that you contact Charleston AFB commissary with clarification on the coupon policy. I don't know the cashier's name that made me feel like I was trying to get away with murder, but the manager I was in direct dealings with was named ......
Again, I appreciate any advice or direction you could offer me. I want to make sure I am abiding by the correct policies. It is not my wish to break any rules, steal or scam anything. Thank you in advance for your attention to this matter.
Have a great weekend,
Sincerely,
..............
proud Charleston AFB commisary patron

charlestonmom

06-12-2008, 11:30:52 AM

I hate that the people working at the commissaries are so inconsistant! Not to mention the fact that they try to make you feel like dirt b/c you have coupons and want to save money for your family!

I also want to say that there are some very very nice people that work there. I appreciate them!!

charlestonmom

06-12-2008, 11:36:05 AM

Me too, and I would like to add that the commissary, along with EVERY other grocery store in the country IS getting our overage if they don't give it to us. It is not our fault that we can find a good deal.

AMEN SISTA!! I didn't realize until I read your post that the store was getting the overage EVEN IF WE DONT!!! There ARE those of us that work hard, spend alot of time to find good deals on necessities like groceries! It is not like we are trying to patent a way to smuggle drugs into the country! Or rob a bank! If we are willing to spend the time to find deals, cut coupons etc....then we should get the savings that we EARN. I just cannot get over being treated like a "red-headed step-child" if I have lots of coupons, or make a special order. I am just so mad about it. !!