
Good to see someone else from Roseburg! I know one other lady on HCW that lives in the area and shops at Albertsons, but there doesn't seem to be much interest in coupons around here. Hopefully it stays that way!
I know what you mean! Once, they gave me around $5 extra as an "apology" for my catalina not printing. Another time, I was overcharged a few dollars on a buy x number items get x number $ off instantly. I went up to customer service and the lady that is just under the store manager was there. When I apologized for the hassle, she said, "Oh, no! We are so sorry for the hassle! Its embarrassing to run a promotion and have it not work! I hope you'll be back!" I have... usually 3-4 times a week ever since!
Once when a catalina didn't print for my DH, she just had the cashier write, "Per (her name), $10 off next order." and signed it. (She's known my DH since he was a kid, so I guess she figured he wouldn't abuse it in anyway.) I felt bad because her store wouldn't be reimbursed that way, so I ended up calling Catalina and having the cats sent to me and throwing the receipt away, but it was still nice of her!
They've never not fixed any of my issues. I've never walked out of the store without the cats that were due to me (or something else in its place). Even when they've told me, "Coupons may affect the discount/catalina from coming off." they've also said, "But, nowhere does it say you can't use coupons in combination with the deal, so lets see how much we owe you."
I used to think Albertsons was too spendy and never shopped there- now I've almost completely stopped visiting my old store (Sherm's, just in case you're wondering

).