Corporate Policy: Albertson's Corporate Coupon Policy

[charmingmoms]

This was taken from the Employee Training Manual that my store Director game me.

I scanned and then copied/pasted.

Albertsons Coupon Policy & Guidelines
The following policy and guidelines provide a definition of the various coupon types and the Company’s respective redemption policies and guidelines for each type. All associates are expected to adhere to these policies and guidelines.
Coupons — Definition
Coupons are a form of tender presented by the customer to reduce their order total based on merchandise purchased in stores where the retailer has agreed to accept manufacturer coupons. Retailers are not required by law to accept manufacturers’ coupon. Coupons can be printed and/or in electronic form, and maybe integrated into the register systems where they are deducted automatically when all purchase requirements are met.
Approved Coupon Types
The following coupon types are accepted by Albertsons:
1. Manufacturer Coupons are coupons issued by the manufacturer containing: “terms of agreement”, face value, expiration date, and verbiage “manufacturer coupon.” Albertsons may issue coupons such as printed ad media coupons, avenu, or Shop n’ Scan coupons that are manufacturer coupons that contain the words “redeemable only at Albertsons.” Most manufacturer coupons have barcodes on them arid can be scanned. Any coupons that do not scan or have barcodes should be checked for validity of expiration date and purchase requirements.
2, Store Coupons are your Company’s discount offers in various forms of media including, but not limited to, print, electronic, newspaper, direct mailers, kiosks and Company websites. Store coupons may also contain the words “redeemable only at Albertsons” (or a banner of Albertsons). Store coupons may state that the discount applies only with Preferred CardISuper CardlLoyalty Card.
3. Catalina Checkout Coupons/Rebates are triggered by individual items purchased at checkout which print on the Catalina printer. It is Albertsons’ policy to allow these coupons to be used only for next purchase. Catalina coupons can only be given to the customer for whom they were intended (not to any other customer or associate). If a customer does not want their Cataiina coupons, it is Albertsons’ policy that the cashier destroy them immediately. Catalina checkout coupons printed at other retailers may be accepted for redemption following the manufacturer/competitor store coupon guidelines.
4. Internet Coupons printed from a website are redeemable with a qualifying purchase. Albertsons DOES NOT
accept Internet coupons containing the following conditions:
a. ‘Free’ product offers that do not require a purchase
b. Redemption value exceeds $5.00
c. Absence of UPC bar code
5. Competitor Coupons are other retailers’ company discount offers. Competitor coupons maybe honored on merchandise purchased at your store at the face value of the coupon within the valid dates of the coupon. Competitor coupons may not be doubled or tripled and may not be used with an Albertsons store coupon. Customers may choose between offers (Albertsons or the competitor’s) to receive the best price as long as the value of the product is not exceeded. It is Albertsons’ policy for cashiers to abide by the competitor coupon rules as stated in our stores as it applies to value limits and number of competitor coupons per transaction.
Coupon Policy
All Associates who operate a register must adhere to Albertsons Coupon Policy and abide by the coupon policies
and guidelines as stated above. Coupons are intended for one time use and cannot be redeemed more than once.
Albertsons expects all associates to conduct themselves with integrity and honesty.
All Associates who operate a register are responsible for providing excellent customer service; this includes, but is not limited to, accurately recording sales of items and coupons and collecting tender in full. All coupons tendered must have a corresponding sale for the product listed and amount specified, and only at the time of purchase. Albertsons does not accept fraudulently produced coupon offers, whether through use of a personal computer or(end of page)

[DamianMom]

Catalina checkout coupons printed at other retailers may be accepted for redemption following the manufacturer/competitor store coupon guidelines.

So I can use a Smith's CAT at Albertson's? I don't like that they don't give overages though.

[2plyguy]

Thank you charmingmoms. Rep to ya and this should be a sticky.

I used 10 $1 IP's on Jollytime today at one Albies and went to another that I have never had troubles with and he said I couldn't use it because I was getting it for free. We even had a $20 salmon, some cinnamon buns and various other items to buy. So I said fine then your loss today I don't want any of it. The poor checker girl say's "do I have to restock all this?" as I left. I felt bad for her. Went to CS and called the manager and he says that they haven't accepted IP's for quite some time as there is too much fraud going on. bah. I used some just last week. Anyway I think they need to read the book closer. Thanks again for posting this.

[cdcan]

Ok, I read the policy. And I am kinda a newbie, but the policy says it won't take competitor coupons and Manufacturers coupons... but will they take their own store coupons and manufacturer's coupons?

[SchwoomsMom]

Originally Posted by cdcan Ok, I read the policy. And I am kinda a newbie, but the policy says it won't take competitor coupons and Manufacturers coupons... but will they take their own store coupons and manufacturer's coupons?

Yes. You can use store coupons with mfr coupons.

Thanks OP!!!!
That is So awesome, yes, it should be made a sticky...I'll be printing this out!!

I just wish it went into a little more detail, but now it makes sense why everyone has a different opinion about things.

[diva_dynamite]

Originally Posted by SchwoomsMom That is So awesome, yes, it should be made a sticky

Your wish is my command!

[mutoman]

Our local Albertsons has decided recently that they will no longer accept Target coupons because there is no Target store in our town, I can see their point but I don't have to like it.

[melzx4]

Our Albies won't take printed Q's unless they are printed in color. Bummer since I am out of color ink!

[cpnjunkie]

[quote=charmingmoms;1076089]This was taken from the Employee Training Manual that my store Director game me.

I scanned and then copied/pasted.

Albertsons Coupon Policy & Guidelines
The following policy and guidelines provide a definition of the various coupon types and the Company’s respective redemption policies and guidelines for each type. All associates are expected to adhere to these policies and guidelines.
Coupons — Definition
Coupons are a form of tender presented by the customer to reduce their order total based on merchandise purchased in stores where the retailer has agreed to accept manufacturer coupons. Retailers are not required by law to accept manufacturers’ coupon. Coupons can be printed and/or in electronic form, and maybe integrated into the register systems where they are deducted automatically when all purchase requirements are met.
Approved Coupon Types
The following coupon types are accepted by Albertsons:
1. Manufacturer Coupons are coupons issued by the manufacturer containing: “terms of agreement”, face value, expiration date, and verbiage “manufacturer coupon.” Albertsons may issue coupons such as printed ad media coupons, avenu, or Shop n’ Scan coupons that are manufacturer coupons that contain the words “redeemable only at Albertsons.” Most manufacturer coupons have barcodes on them arid can be scanned. Any coupons that do not scan or have barcodes should be checked for validity of expiration date and purchase requirements.
2, Store Coupons are your Company’s discount offers in various forms of media including, but not limited to, print, electronic, newspaper, direct mailers, kiosks and Company websites. Store coupons may also contain the words “redeemable only at Albertsons” (or a banner of Albertsons). Store coupons may state that the discount applies only with Preferred CardISuper CardlLoyalty Card.
3. Catalina Checkout Coupons/Rebates are triggered by individual items purchased at checkout which print on the Catalina printer. It is Albertsons’ policy to allow these coupons to be used only for next purchase. Catalina coupons can only be given to the customer for whom they were intended (not to any other customer or associate). If a customer does not want their Cataiina coupons, it is Albertsons’ policy that the cashier destroy them immediately. Catalina checkout coupons printed at other retailers may be accepted for redemption following the manufacturer/competitor store coupon guidelines.
4. Internet Coupons printed from a website are redeemable with a qualifying purchase. Albertsons DOES NOT
accept Internet coupons containing the following conditions:
a. ‘Free’ product offers that do not require a purchase
b. Redemption value exceeds $5.00
c. Absence of UPC bar code
5. Competitor Coupons are other retailers’ company discount offers. Competitor coupons maybe honored on merchandise purchased at your store at the face value of the coupon within the valid dates of the coupon. Competitor coupons may not be doubled or tripled and may not be used with an Albertsons store coupon. Customers may choose between offers (Albertsons or the competitor’s) to receive the best price as long as the value of the product is not exceeded. It is Albertsons’ policy for cashiers to abide by the competitor coupon rules as stated in our stores as it applies to value limits and number of competitor coupons per transaction.
Coupon Policy
All Associates who operate a register must adhere to Albertsons Coupon Policy and abide by the coupon policies
and guidelines as stated above. Coupons are intended for one time use and cannot be redeemed more than once.
Albertsons expects all associates to conduct themselves with integrity and honesty.
All Associates who operate a register are responsible for providing excellent customer service; this includes, but is not limited to, accurately recording sales of items and coupons and collecting tender in full. All coupons tendered must have a corresponding sale for the product listed and amount specified, and only at the time of purchase. Albertsons does not accept fraudulently produced coupon offers, whether through use of a personal computer or(end of page)



Definitely a sign of the times,eh?

You would think they would be looking more toward finding a balance rather than cutting back so much-regardless, it is what it is and all I can control is my attitude toward all the changes being made.

This is what a mgr printed out from an e-mail she received and gave me at out local Albie's the other day, (she actually chased me down in the store-geez, am I THAT obvious??) she said she got it from their regional mgr.

-I live in Eastern Washington-BTW, but it sounds like all Super Valu Albie's are going in this direction.

Internet coupons

• We do not accept internet q's for free items

(So, does this mean printable q.s that state"get this item free" or they won't take q's that make it free in the end, because I thought as long as we didn't go over, we were okay??? I don't dare ask, because I am sure they will make it so we can't do it EITHER way!)

• We do not accept internet q's that exceed $5.00 redemption

• We accept internet manufacturer q's as long as it has scan bars that scan at the register.

Competitor Q.'s

• We accept competitor store q.'s. If the q states one per family or customer we also follow what the q states

(To this I just thought, "Well that just means multiple transactions for me, and if I have to walk out of and then back into the store, I will-because every time I return I am a "new" customer".

• *We do not accept competitor manufacturer coupons

Handwritten- *This means no Wag's man./cat q.'s

(Okay, so I guess this means they DO accept their competitor cat's such as Safeway, correct???-Nope, at least not according to what she told me. She said I couldn't use my Safeway cat.s either-, I was like "What, HUH?, but it is a competitor Q, why not, she said NO cat.'s accepted, except their own ?!?! Well, that's not how I read it, hmmm...

Manufacturer Coupons

• Customer must follow the req.'s stated on the Q. The Q. can not EXCEED the value of the item.

(So, maybe you will get a nice checker who will either adjust the q. value or increase the items price to zero it out-as long as you are not using a printable to make it free, that is.)

• We do not accept reproduced coupons.

Time to start shopping around for better deals I guess.

[rebatecrazy]

I feel your pain. After that huge quaker deal a few months ago, our Albie's posted a sign-just for us-that says they will not accept comp q's with their big sales. They continually tell me that I have to chose if I want their sale price OR the comp q price. :( LAME Once in a while I get lucky and get a good cashier who doesn't know me:)