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Old 03-08-2010, 03:33:00 PM   #1
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HOT My trip on Sat

Ok, maybe this should be under the "Hot Under the Collar" forum - mods, please move if necessary.

I have been going to my local Albie's on Friday night, about 8 pm, when there arent that many people. Well, the past couple of weeks there were no baggers at all up front. Hubby & I had to bag our own groceries. That didn't get to me very much, but I had to remind the cashier each time that we brought our own bags so we could get the discount. So, this week I tried to go on Saturday morning.

I went through the store, specifically picking up the things that were on the store sale with coupons from the ad. I had called the store, as the wording on the coupon was limit 1 coupon per person per transaction, but the itms had like "limit 3" and "limit 20" on them. They told me that the cashier would scan the coupon as many times as needed, but would not exceed the limit. Ok, no problem. So I picked up 3 blocks of Kraft cheese for $1.67 each (3 was the limit)., 2 bundles of asparagus at $.99 (per the limit), etc. Anyway, I also stockpiled biscuits. I had a coupon for them, and I got them in the order of the coupon (3 pkgs because the coupon stated $1.00 off 3, i.e.). When I got up to the cashier, I handed her my coupons - free items first (and I made sure to put those items on the belt first). There were no baggers again, and the front was getting flooded with customers. I have never had a problem, anywhere, with a cashier and coupons. The first thing the cashier told me was that she hated coupons. She then put them to the side, on the very corner of her receipt printer. She rang everything up, as I was helping the 1 bagger bag the groceries. The cashier then proceeded to drop all of my coupons in the floor & make a big deal about picking them up & scanning them. When she came to the biscuit coupons, 2 wouldn't scan. She got really irritated & called the front manager. The manager told her how to enter them, but ended up coming to the register to do it herself. They then wanted to look in the bags to count how many biscuits I had. That was fine, I didn't mind because I know I didn't miscount them. The mgr left & the cashier started scanning the store coupons. She got very mad because I had to keep telling her I got the LIMIT, please scan the coupon for EACH item I got. I do know that she didn't do it for each item limit. Like, I know she only did it for once on the asparagus when I got 2, and the coupon limit was 2. The last coupons she scanned were for $1.50 off 3 cans of Chunky Soup - I bought 9 cans. She told me "Well, you can't use these becasue you only bought 3 cans!" I politely asked if she would like to check my bags again, because I did purchase 9 cans! She sighed really loud & keyed them in manually. I also know she didn't scan the coupon for the $2 off milk when I bought 2 boxes of cereal, and I KNOW I gave her a Monopoly piece for 2 free pieces (that was a full 8 1/2x11 paper that I printed off the computer). I told her that she missed some coupons & that they were probably still on the floor. She looks at me, sticks her hands out & does a twirl, saying there are no coupons left. I then had to carry my groceries out. I mean, it was no biggie about the baggers, but all in all it was the worst experience I have ever had! I heard her telling the customer behind me (there were 5 customers - that's why I just left) that she doesn't like people that coupon because thye are a waste of time & you dont' save money - HELLO! I spent $100 oop, but I saved $111 - not counting the coupons she didn't scan! It's been a couple of days, but it still burns me about the coupons. I told hubby that if I went there & she was the only cashier I would walk out.


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Old 03-09-2010, 08:01:46 AM   #2
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Default Re: My trip on Sat

I would complain to the store manager about her. That is not good customer service.
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Old 03-23-2010, 05:37:30 PM   #3
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Default Re: My trip on Sat

something must be in the water because when I went last week my cashier (who has been friendly in the past) acted like she had a giant flag pole stuck where the sun don't shine. She gave me grief with EVERY coupon. dug through my bags to make sure I got what the coupons stated etc. She was SO rude too, huffing and puffing, and rolling her eyes.

tell you what tho, the baggers, checkers, courtesy clerks, whatever they want to be called now, drive me CRAZY! When I say "No, I don't need help out to my car" it means just that. Don't insist on escorting me out. I am perfectly capable of loading my 3 bags into the back of my car!
Last week when I was there there was 1 bagger for the whole front of the store. She bagged my groceries then insisted on escorting me to my car. I told her that I could get it just fine, thank you anyway, she practically pushed my hands off the handle and said that she insisted. It kinda took me back how forceful she was. There was an older lady behind me in line and I told the bagger that her services could be put to better use helping the little old woman (in so many words) with the cart full of groceries and a cane. Not the perfectly healthy and able 32 year old who doesn't want the help! Took back my cart and walked out. Wouldn't you know she STILL followed me out to the parking lot instead of helping that poor old woman! :hectic1:

Honestly I prefer to bag my own groceries. I don't know if the baggers get trained anymore. Put all the frozen things in the same bag so they keep each other cold. Put the produce in one bag, put the meat in a bag separate from everything else, cleaning products get their own bag too. I swear it drives me crazy when they put the meat in the same bag with the produce or the cleaning products in with ANYTHING edible. Usually when I get to my car I re-bag my items and load my car with the cold things going in last so when I get home they are the first to go inside and get put away.
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