[Nerice]

When CS tells you something like that, ask for their supervisor and keep going up a few levels and if still being told something ridiculous ask for loss prevention and marketing both to be conferenced called into the conversation. Also many times if they will just call loss prevention like I always ask them first, loss prevention knows the store will not lose any money and instruct them to go ahead, this covers them if asked about it by their boss, and keeps them from possibly getting in trouble from their boss since it never goes up the chain, to roll back down onto them.

I try to be non confrontational but I will continue to stand my ground. These deals are the only thing that allow me to be able to eat and pay my bills, so I have no choice. Even today a store had to shut down a lane, and with a cashier and 2 managers there I was telling them since they did not get it, they needed to get another manager over there, and even if it took every manager they had in the store and speaker phone calls (on friends cell) to corp for someone to realize they should be allowing what I was trying to do, then thats what we was going wind up doing. When they realized I was not going away, one of the 3 there figured it out within 2 minutes, then explained to the other 2 to allow it and explained how to handle it.

There has only been 2 times I was unable to what I was trying, one was I was trying to use IP's and did not know corp policy was not to accept them (first time I had been to that store), and the other was I was exceeding the limits of Q's per like item, due to the other stores managers in the same chain allowing twice as many as corps policy (so I just went to a different location to do it).