[WillUBMyKnight]

I have gone through similiar fights for the last 2 months - yes, every trip has been a conflict. My last straw was a couple weeks ago when A) I had been told the problem was corrected yet it wasn't, and B) I was "shorted" $42 ECB's (LONG story.)

I called CS and explained my frustration after having called on the same issue TWICE already. I VERY promptly received a call from the District Manager who apologized, made another promise to fix the issue, and reimbursed my $44 ECB's - apparently I had caught the manager's at a time when they all take their vacations so not everyone had been informed.

I used to feel that calling CS was like tattling, until this last episode. It's silly to argue with a cashier over something that you KNOW to be correct - instead, keep the peace (as you had said), and then call CS to let them know there is a misunderstanding. You will still look like a great "happy" customer to everyone, meanwhile your cashiers will have learned the correct way to handle coupons - it turns into a win-win situation. Patience, I've noticed, gets you a LONG way at CVS.

While you're on the phone, you might also want to mention to explain to the cashiers how to handle B1G1 sales & Q's - that seems to be the other "instant argument."