[charlestonmom]

Recently, I had issues with receiving overage at my local commissary. I did some research and got to the bottom of the issue, so I decided to post this thread to help other people with the same problem.

---The manager at my commissary was very adament about her position regarding the overage. When I got home, I looked up the info I posted above, and called her back with the section number. She contacted Operations and then called me back, apologizing for the inconvenience and admitting that I was right. So.....even though the manager may seem unconvincable, know YOU ARE RIGHT AND HE OR SHE IS WRONG. I am not meaning to sound rude about this, but it is important that you stand your ground and get the savings that you earn by collecting and sorting your coupons and researching good deals.


---The confusion surrounding the issue of overage at COMMISSARIES in part stems from the existance of two different policies. The first was released in FEB, 2007, which prohibited overage. However, in JUNE the policy changed and an updated DeCA directive was released that superceded the prior one, allowing overage. The 2 policies cause the confusion in addition to the lack of knowledge and consistancy among cashiers and managers in different stores. It is just not comprehensible to some people that some items are free with coupons, and others actually give you a credit for purchasing them with coupons.


http://www.commissaries.com/inside_d...0_6_JN2007.pdf
This is a long document, but the applicable section regarding acceptance and value of coupons is:

DeCAD 40-6, June 5, 2007 (page 40)


Section 7-4. Coupon Acceptance Procedures----

subsection n. Valid coupons will be entered at the value stated on the coupon.


This is NOT open for interpretation!!! If they still do not want to honor this policy, request that they call:

Headquarters Performance and Policy, Operations Division 804-734-8975
DSN; 687-8975

Additionally, you can email DeCA at customer.comments@deca.mil . Request an explanation of the coupon policy, and request that they educate your local commissary about the issue.