[TheWoman]

I have had this problem with RiteAid in the past, and so this time I emailed CS for their polcy, planning to print out the reply to have with me in case of an argument.

I wrote this:

I would like to know what the official RiteAid policy is concerning coupons that exceed the value of the product. Specifically, if I want to use a $1 off coupon on a product that costs 99 cents, how is that handled?

Unfortunately, this is the reply I received:

Whenever an item is on sale you can use a coupon on the item as long as the value of the coupon does not exceed the value of the item itself. For instance; if you have a coupon for a $1.00 off and the item is on sale for $0.99, the coupon cannot be used as it exceeds the value of the item being purchased. I also cannot say how other businesses proceed with coupons; however, unless the coupon has been authorized to be adjusted by the manufacturer, you are not supposed to devalue a coupon for any reason as this is illegal. If the coupon has been authorized by the manufacturer to be adjusted there would normally be a box to write in the value of the coupon being used. Also, these coupons usually do not include a preset price as they are adjustable. They may include a maximum price but not a preset price. I hope this further explains this to you and if you need any further assistance please do not hesitate to e-mail again. Corey Customer Support

So I guess all those other stores should be prosecuted for adjusting coupons because Corey says it is illegal!

I know that the registers will allow overage with no problem, at least at my store, but that is no help because I could only get a raincheck, so the cashier is bound to notice. I am hoping that they will work with me and just adjust the price of the product to $1, but am doubtful.