[jandersann]

We just went to Staples and here's what we were told...

• No coupons will be given out for ink carts, at any Staples, any longer.
• They'll take the coupons that you currently have. if you already have them, and use them the same way that they previously were.
• When you exchange ink carts now, it will go on your rewards card.
• Limit of 3 ink carts exchanges per day, $9.00, to go on the card.
• Four times a year (quarterly), a voucher will be issued with all of your ink carts credits on there.
• No other info available at store.
• Called 1-800-Staples and spoke to a Customer Service Manager.
• She verified the above and said that if I exchange 10 ink carts, a credit voucher for $30.00 will be issued. (Of all of the info. just received, this is the craziest one.)
• I said, "If I submit 100 ink carts, are they going to mail me a voucher for $300.00?"
• "She said as far as she knows, yes, as long as I submit only three per day."
• Just called and talked to a district manager and everything as mentioned above is also his understanding of this wonderful? new program. According to him, "Staples has done extensive research and Staples customers want rewards all at once instead of just here and there." I asked, What happens if you get a reward check for $100 and you don't use it all?" He said that you get the unused portion back. He just wasn't sure how.
• He suggested calling the rewards department at 1-800-793-3320 on Monday for information.
• According to him letters about this were sent out.
• I never got one.
• No information about this is available on the website according to customer service.
• If this helped you, please rep me.
• It might be time to start shopping at Office Depot. They take 25 per day and you can use them on the spot. I see this as the end of the program as we know it. The next step will be that they don't recycle them at all or will still take them off your hands and not give you anything for them. Just my opinion.