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Staples and staples.com
Frequently Asked Questions (FAQs)

• Website
• Contact Info
• Staples Rewards
• What is a Staples Ship Center Order?
• What does it mean when my order says: Processing, Shipped, or Item(s) Not Available, Cancelled or Shipping from Store?
• What if I do not receive my order by the Scheduled Delivery Date?
• How will I know if Staples.com received my order?
• How can I check the delivery status on my order?
• How do I use my Staples RewardsSM Number when I place an order?
• How do I redeem coupons on the site?
• Can I add or delete items from my order if I change my mind?
• What do I do if I want to cancel my order?
• How do I sign up for a Staples catalog and other direct mailings?
• How do I unsubscribe or remove myself from receiving Staples catalogs or other direct mailings?
• What is your delivery policy?
• How can I check on my order's delivery status?
• Return Policy
• How do I return something I've ordered via the Internet?
  
• When the driver comes with my new order, can I give him items I want to return?
• When will my return be picked up?
  
• How do I sign up for Staples email offers?
• How do I sign up for a Staples catalog and other direct mailings?
• How do I unsubscribe or remove myself from receiving Staples email offers?
  
• How do I unsubscribe or remove myself from receiving Staples catalogs or other direct mailings?
• How do rebates work?
  
• Staples 110% price-match guarantee